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Support Center University

Training and Management Consulting Services. FCR and Resolution Mgmt. Dave Brown's speaking sessions at TSW announced. New 'how to' article on improviing C-SAT while reducing costs! Join the Support Center University. Register to receive the quarterly Support Center University e-newsletter which contains hands-on advice and articles related to managing technical support and customer service centers. Support Center University 2001-2009.

http://www.supportcenteru.com/

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Support Center University | supportcenteru.com Reviews
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Training and Management Consulting Services. FCR and Resolution Mgmt. Dave Brown's speaking sessions at TSW announced. New 'how to' article on improviing C-SAT while reducing costs! Join the Support Center University. Register to receive the quarterly Support Center University e-newsletter which contains hands-on advice and articles related to managing technical support and customer service centers. Support Center University 2001-2009.
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KEYWORDS
1 support center university
2 home page
3 about us
4 about dave brown
5 faculty
6 training services
7 improving support centers
8 supervisor program
9 consulting services
10 improved case resolution
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Support Center University | supportcenteru.com Reviews

https://supportcenteru.com

Training and Management Consulting Services. FCR and Resolution Mgmt. Dave Brown's speaking sessions at TSW announced. New 'how to' article on improviing C-SAT while reducing costs! Join the Support Center University. Register to receive the quarterly Support Center University e-newsletter which contains hands-on advice and articles related to managing technical support and customer service centers. Support Center University 2001-2009.

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1

Support Center University

http://www.supportcenteru.com/articlespapers/agentperformance.html

Training and Management Consulting Services. FCR and Resolution Mgmt. Measuring and Improving Agent Performance. Articles and other materials related to measuring and improving agent performance. Headcount is the largest expense for support centers and typically accounts for 60-70% (or more) of budgets. Also, the cost of staff turnover is exorbitant. That's a huge hit to your department productivity. That's why motivating your staff to give you their best (and stay on the job longer) is so important.

2

Support Center University

http://www.supportcenteru.com/scheduleevents.html

Training and Management Consulting Services. FCR and Resolution Mgmt. Conferences, Training Sessions, and Other Events. Join us at the Technology Services World conference in Santa Clara. We will be at TSW in Santa Clara. From May 7 - 9, 2012. Check back often for currently available recorded webinars. Check back often for currently available recorded webinars. Support Center University 2001-2009.

3

Support Center University

http://www.supportcenteru.com/articlespapers.html

Training and Management Consulting Services. FCR and Resolution Mgmt. The links below represent our areas of expertise. Follow them to articles, whitepapers, and other resource material which can be read online, printed or downloaded. Support Center University Areas of Expertise. If you would like additional information or assistance with these issues, please contact us. We will be happy to discuss your situation and offer suggestions.with no obligation, of course! Support Center University 2001-2009.

4

Support Center University

http://www.supportcenteru.com/articlespapers/assessments.html

Training and Management Consulting Services. FCR and Resolution Mgmt. Articles on operational assessments for service and support centers. Assessing the Support Center. The 6 stages of performing a thorough operational assessment. Section of our website. The "Future State" of Customer Support. The steps an organization needs to take before it can create a 'roadmap' to it's desired 'future state'. Article: Have You Scheduled Your Check-Up? Read Dave's article "Have you scheduled your annual check-up?

5

Support Center University

http://www.supportcenteru.com/articlespapers/benchmarkingmetrics.html

Training and Management Consulting Services. FCR and Resolution Mgmt. Articles, whitepapers, presentations, and other materials related to measuring and benchmarking performance. This is an area. Where Support Center University can offer considerable expertise. Whitepaper: Support Center Costs. What is a reasonable and appropriate level of expense for a software company to spend to provide support for its customers? S-Business Article: Support Center Metrics. Support Center University 2001-2009.

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Home - Support Center

Support Center on Facebook. Support Center on Twitter. Join Our Mailing List. Journal for Nonprofit Management. Wednesday, September 9, 2015 9:30am – 11:30am. Thursday, September 10, 2015 9:30am – 4:00pm. Introduction to Fundraising Planning. Wednesday, September 16 2015 9:30am – 12:30pm. Find More Upcoming Workshop and Events. New Directions in Nonprofit Leadership Succession. Are you losing or have you just lost a key leader in your organization? Funders & Supporters. Fees & Policies.

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supportcenteru.com supportcenteru.com

Support Center University

Training and Management Consulting Services. FCR and Resolution Mgmt. Dave Brown's speaking sessions at TSW announced. New 'how to' article on improviing C-SAT while reducing costs! Join the Support Center University. Register to receive the quarterly Support Center University e-newsletter which contains hands-on advice and articles related to managing technical support and customer service centers. Support Center University 2001-2009.

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Centra Gretna Medical Center | You can help Centra bring a Regional Medical Center, 64-Slice CT Scanner and Emergency Department to Gretna

Click here to participate! What People Are Saying. Write Letters of Support. About the Medical Center. What People Are Saying. Write Letters of Support. The Virginia State Health Commission has granted Centra approval to proceed with placement of a 64-slice CT scanner in it’s Gretna Medical Center. This milestone will allow Centra to expand the services available to the Gretna community and continue their commitment of excellent care. every time. Write Letters of Support. About the Medical Center.

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