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Powering every phase of customer support. Powering every phase of customer support. PhaseWare’s innovative customer-service and help-desk solutions are sophisticated, affordable and easy to use. For the first time, your team will have the high-powered resources delivered by systems costing tens of thousands more. PhaseWare solutions are loaded with powerful, flexible features:. Workflow and task management. Reporting with end-user report designer. Inbox monitoring that turns emails into incidents.