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From the Desks of Support Fusion

From the Desks of Support Fusion. Articles pertaining to Issue Management, Help Desk Management, Call Center Management, and Customer Relationship Management (CRM). Thursday, October 19, 2006. Why is Good Customer Service So Important. CTO, Support Fusion, Inc. It is really too bad, this company's technology is absolutely terrific, but technology alone does not make a great company. The company I switched to was also a VoIP provider and while their technology is not as good, their customer service ma...

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From the Desks of Support Fusion | supportfusion.blogspot.com Reviews

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From the Desks of Support Fusion. Articles pertaining to Issue Management, Help Desk Management, Call Center Management, and Customer Relationship Management (CRM). Thursday, October 19, 2006. Why is Good Customer Service So Important. CTO, Support Fusion, Inc. It is really too bad, this company's technology is absolutely terrific, but technology alone does not make a great company. The company I switched to was also a VoIP provider and while their technology is not as good, their customer service ma...

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1 jim cuoco

2 email jcuoco@supportfusion com

3 0 comments

4 leandro goldberg

5 individually unique articulation

6 email lgoldberg@supportfusion com

7 email

8 no lost emails

9 decreased calls

10 escalated and prioritized

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jim cuoco,email jcuoco@supportfusion com,0 comments,leandro goldberg,individually unique articulation,email lgoldberg@supportfusion com,email,no lost emails,decreased calls,escalated and prioritized,contributing blogger/crm advisor,knowledgebase search

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From the Desks of Support Fusion | supportfusion.blogspot.com Reviews

https://supportfusion.blogspot.com

From the Desks of Support Fusion. Articles pertaining to Issue Management, Help Desk Management, Call Center Management, and Customer Relationship Management (CRM). Thursday, October 19, 2006. Why is Good Customer Service So Important. CTO, Support Fusion, Inc. It is really too bad, this company's technology is absolutely terrific, but technology alone does not make a great company. The company I switched to was also a VoIP provider and while their technology is not as good, their customer service ma...

INTERNAL PAGES

supportfusion.blogspot.com

1

From the Desks of Support Fusion: Oh No Mr. Wizard, I don't want to be a CSR anymore!

http://supportfusion.blogspot.com/2006/09/oh-no-mr-wizard-i-dont-want-to-be-csr.html

From the Desks of Support Fusion. Articles pertaining to Issue Management, Help Desk Management, Call Center Management, and Customer Relationship Management (CRM). Saturday, September 09, 2006. Oh No Mr. Wizard, I don't want to be a CSR anymore! How many windows does it take to get to the center of a contact record? When it comes to CSR productivity, less is definitely more. Look for powerful feature that are clear, easy-to-use, and give back real value. Many CRM vendors sell on a feature basis,...Activ...

2

From the Desks of Support Fusion: On-Demand CRM at "feature level"

http://supportfusion.blogspot.com/2006/09/on-demand-crm-at-feature-level.html

From the Desks of Support Fusion. Articles pertaining to Issue Management, Help Desk Management, Call Center Management, and Customer Relationship Management (CRM). Wednesday, September 06, 2006. On-Demand CRM at "feature level". It's time to talk about the concept of on-demand and how. This phrase has become in nearly every aspect of technology. Let's talk about CRM, where on-demand seems to thrash between vendors perhaps more competitively than any other areas. Another critical component to consider fo...

3

From the Desks of Support Fusion: October 2006

http://supportfusion.blogspot.com/2006_10_01_archive.html

From the Desks of Support Fusion. Articles pertaining to Issue Management, Help Desk Management, Call Center Management, and Customer Relationship Management (CRM). Thursday, October 19, 2006. Why is Good Customer Service So Important. CTO, Support Fusion, Inc. It is really too bad, this company's technology is absolutely terrific, but technology alone does not make a great company. The company I switched to was also a VoIP provider and while their technology is not as good, their customer service ma...

4

From the Desks of Support Fusion: September 2006

http://supportfusion.blogspot.com/2006_09_01_archive.html

From the Desks of Support Fusion. Articles pertaining to Issue Management, Help Desk Management, Call Center Management, and Customer Relationship Management (CRM). Sunday, September 17, 2006. Hidden Jewels: Build Stronger Relationships with Customer Issues. Contributing Blogger and CRM Advisor. The well-known Russian Playright Anton Checkhov once wrote "Knowledge is of no value unless you put it into practice". Nothing could be more true when it comes to achieving efficiency in customer management.

5

From the Desks of Support Fusion: More than Just a Help Desk Solution

http://supportfusion.blogspot.com/2006/10/more-than-just-help-desk-solution.html

From the Desks of Support Fusion. Articles pertaining to Issue Management, Help Desk Management, Call Center Management, and Customer Relationship Management (CRM). Friday, October 13, 2006. More than Just a Help Desk Solution. CTO, Support Fusion, Inc. Confusion, fear, too busy? For whatever reason, there are many systems on the market today that try to help people solve this common problem, "How do I better serve my customers without breaking the bank? Fourth and most important, our customer service is...

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supportfusionpressreleases.blogspot.com

Support Fusion Press Releases: Support Fusion, Inc. to offer new real-time access to live Demonstration System!

http://supportfusionpressreleases.blogspot.com/2006/10/support-fusion-inc-to-offer-new-real.html

Support Fusion Press Releases. Monday, October 16, 2006. Support Fusion, Inc. to offer new real-time access to live Demonstration System! Press Contact: Paula King. Ph: 800.766.4943. Maynard, MA (October 16, 2006). Support Fusion's unique web-based, high availability system now provides the ability for potential customers to log directly into a live system and explore features and functions before buying or even evaluating the system. Effective immediately, users can click to the main Support Fusion webs...

supportfusionpressreleases.blogspot.com

Support Fusion Press Releases: October 2006

http://supportfusionpressreleases.blogspot.com/2006_10_01_archive.html

Support Fusion Press Releases. Monday, October 16, 2006. Support Fusion, Inc. to offer new real-time access to live Demonstration System! Press Contact: Paula King. Ph: 800.766.4943. Maynard, MA (October 16, 2006). Support Fusion's unique web-based, high availability system now provides the ability for potential customers to log directly into a live system and explore features and functions before buying or even evaluating the system. Effective immediately, users can click to the main Support Fusion webs...

supportfusiontipsandtricks.blogspot.com

Support Fusion Tips and Tricks: The Power of Status Alerts

http://supportfusiontipsandtricks.blogspot.com/2006/09/power-of-status-alerts.html

Support Fusion Tips and Tricks. Tips and Tricks for Support Fusion products. Wednesday, September 20, 2006. The Power of Status Alerts. CTO, Support Fusion, Inc. Status Alerts can also be used to notify supervisor when an issue is set to a specific status and notify department heads based on an issue being placed in a specific status and so on. Comany: Support Fusion Inc. Blog: From the Desks of Support Fusion. Posted by Jim @ Wednesday, September 20, 2006. Links to this post. Links to this post:.

supportfusiontestimonials.blogspot.com

Support Fusion Testimonials: September 2006

http://supportfusiontestimonials.blogspot.com/2006_09_01_archive.html

Monday, September 18, 2006. Quallaby Vastly Improves Global Customer Support While Cutting Costs. Deutsche Telekom needs to guarantee bandwidth and performance for customers whose networks they manage," says Steve Coskie, Quallaby Director of Professional Services. "They use our PROVISO product to guarantee service levels, for capacity planning, and for recording network statistics such as packets in and packets out.". Big, Ugly, Expensive. Quallaby examined Support Fusion's hosted service which promised...

supportfusiontipsandtricks.blogspot.com

Support Fusion Tips and Tricks: Why use Dynamic Menus?

http://supportfusiontipsandtricks.blogspot.com/2006/10/why-use-dynamic-menus.html

Support Fusion Tips and Tricks. Tips and Tricks for Support Fusion products. Friday, October 13, 2006. Why use Dynamic Menus? CTO, Support Fusion, Inc. When we first designed what is now Support Fusion's Help Desk solution back in 1999, we realized that businesses did not want to buy a cookie cutter solution. No business handles support the same as another or even uses the same terminology for their customer service processes. Dynamic Look and Feel was first and foremost the basis of our design.

supportfusiontipsandtricks.blogspot.com

Support Fusion Tips and Tricks: October 2006

http://supportfusiontipsandtricks.blogspot.com/2006_10_01_archive.html

Support Fusion Tips and Tricks. Tips and Tricks for Support Fusion products. Friday, October 13, 2006. Why use Dynamic Menus? CTO, Support Fusion, Inc. When we first designed what is now Support Fusion's Help Desk solution back in 1999, we realized that businesses did not want to buy a cookie cutter solution. No business handles support the same as another or even uses the same terminology for their customer service processes. Dynamic Look and Feel was first and foremost the basis of our design. Receive ...

supportfusiontipsandtricks.blogspot.com

Support Fusion Tips and Tricks: Create Newsletters with Email Blaster

http://supportfusiontipsandtricks.blogspot.com/2006/09/create-newsletters-with-email-blaster.html

Support Fusion Tips and Tricks. Tips and Tricks for Support Fusion products. Tuesday, September 19, 2006. Create Newsletters with Email Blaster. CTO, Support Fusion, Inc. Comany: Support Fusion Inc. Blog: From the Desks of Support Fusion. Posted by Jim @ Tuesday, September 19, 2006. Links to this post. Links to this post:.

supportfusiontipsandtricks.blogspot.com

Support Fusion Tips and Tricks: September 2006

http://supportfusiontipsandtricks.blogspot.com/2006_09_01_archive.html

Support Fusion Tips and Tricks. Tips and Tricks for Support Fusion products. Wednesday, September 20, 2006. The Power of Status Alerts. CTO, Support Fusion, Inc. Status Alerts can also be used to notify supervisor when an issue is set to a specific status and notify department heads based on an issue being placed in a specific status and so on. Comany: Support Fusion Inc. Blog: From the Desks of Support Fusion. Posted by Jim @ Wednesday, September 20, 2006. Links to this post. Tuesday, September 19, 2006.

supportfusionpressreleases.blogspot.com

Support Fusion Press Releases: September 2006

http://supportfusionpressreleases.blogspot.com/2006_09_01_archive.html

Support Fusion Press Releases. Wednesday, September 20, 2006. Support Fusion Announces Immediate Availability of Free Web-Based Helpdesk Solution. Press Contact: Paula King. Ph: 800.766.4943. Maynard, MA (September 18, 2006). Support Fusion, provider of web-based Helpdesk, CRM, and Business Process solutions announces the immediate availability of its free web-based Helpdesk Application Service for commercial and non-profit organizations of all sizes. Our Free system is the perfect way to level the playi...

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supportfusion.blogspot.com

From the Desks of Support Fusion

From the Desks of Support Fusion. Articles pertaining to Issue Management, Help Desk Management, Call Center Management, and Customer Relationship Management (CRM). Thursday, October 19, 2006. Why is Good Customer Service So Important. CTO, Support Fusion, Inc. It is really too bad, this company's technology is absolutely terrific, but technology alone does not make a great company. The company I switched to was also a VoIP provider and while their technology is not as good, their customer service ma...

supportfusionpressreleases.blogspot.com

Support Fusion Press Releases

Support Fusion Press Releases. Monday, October 16, 2006. Support Fusion, Inc. to offer new real-time access to live Demonstration System! Press Contact: Paula King. Ph: 800.766.4943. Maynard, MA (October 16, 2006). Support Fusion's unique web-based, high availability system now provides the ability for potential customers to log directly into a live system and explore features and functions before buying or even evaluating the system. Effective immediately, users can click to the main Support Fusion webs...

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Support Fusion Testimonials

Monday, September 18, 2006. Quallaby Vastly Improves Global Customer Support While Cutting Costs. Deutsche Telekom needs to guarantee bandwidth and performance for customers whose networks they manage," says Steve Coskie, Quallaby Director of Professional Services. "They use our PROVISO product to guarantee service levels, for capacity planning, and for recording network statistics such as packets in and packets out.". Big, Ugly, Expensive. Quallaby examined Support Fusion's hosted service which promised...

supportfusiontipsandtricks.blogspot.com

Support Fusion Tips and Tricks

Support Fusion Tips and Tricks. Tips and Tricks for Support Fusion products. Friday, October 13, 2006. Why use Dynamic Menus? CTO, Support Fusion, Inc. When we first designed what is now Support Fusion's Help Desk solution back in 1999, we realized that businesses did not want to buy a cookie cutter solution. No business handles support the same as another or even uses the same terminology for their customer service processes. Dynamic Look and Feel was first and foremost the basis of our design. Status A...

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April 17, 2012. Winter spring / a retrospective. Farmer’s markets / shared meals / kinfolk. The Oregon coast / crab feast. Pdx / student teaching / coffee beer food. Oklahoma friends visit / San Diego exploration. Exams / interviews / bike rides lavender popsicles. December 10, 2011. Advent] the time before Christmas: a time to prepare, reflect. Look at the beautiful humans around you. Be thankful. And drink a warm beverage. Read The Polar Express. Listen to this music. And give with a generous heart.