folden.info
Direct Marketing at the Internet
http://www.folden.info/directmarketing.shtml
Information on CRM, Email and Newsletter Marketing. Direct Marketing, CRM. Http:/ www.directmag.com/. Information, Data Analysis. Http:/ www.dmreview.com/. Http:/ www.dmnews.com/. Marketing 1to1, Peppers and Rogers Group. Http:/ www.1to1.com/. Http:/ www.targetonline.com/. Directory of Direct Marketing Service Providers. CRM, Customer Relationship Marketing. CRM, Email Marketing. Http:/ crm.ittoolbox.com/. Http:/ www.searchcrm.com/. Http:/ www.crmdirectory.com/. Http:/ www.crmcommunity.com/.
optimalconnections.com
Help Desk., IT and Support Center Valuable Links and Resources
http://www.optimalconnections.com/resources.htm
Optimal Connections, LLC. Download the Flash player at www.macromedia.com. Bringing You Closer To Your Customers. From the HDI 2005 Annual Conference. How to Market the Value of Your Support. 7 Steps to Exceptional Customer Service. HDI has just published a new Focus Book authored by Paul M. Dooley:. Building a Web Support Portal. Visit HDI's bookstore to order. Sept 9, 2008. On Effective Web Support! Helpdesk, IT and Support Center Resources. AXELOS web site: http:/ www.axelos.com/. Easy-to-Use Financia...
supportindustry.blogspot.com
SupportIndustry Blog: 09/01/2013 - 10/01/2013
http://supportindustry.blogspot.com/2013_09_01_archive.html
Thursday, September 26, 2013. Survey Shows Majority of Tech Executives Planning for Cyber Security Attacks. Financial partner to the innovation sector, found the majority of technology and healthcare companies view cyber security as a serious threat to both their data and business continuity, and only one-third are completely confident in the security of their information in. Of more than 200 technology company executives. Forty-six percent of companies, whose main offering is not security, include cyber...
supportindustry.blogspot.com
SupportIndustry Blog: 07/01/2013 - 08/01/2013
http://supportindustry.blogspot.com/2013_07_01_archive.html
Wednesday, July 31, 2013. Survey Highlights Opportunities for Service Organizations to Better Engage Employees. Announced that a benchmark study. On trends and best practices in frontline performance management indicates that a majority of companies do not use collaboration and gamification to improve employee engagement. Only 12 percent of companies actively solicit ideas from frontline employees, and less than one third set daily or weekly performance goals. According to the NICE study:. More informati...
supportindustry.blogspot.com
SupportIndustry Blog: 08/01/2013 - 09/01/2013
http://supportindustry.blogspot.com/2013_08_01_archive.html
Thursday, August 22, 2013. Finding Capable Employees Is Greatest Management Hurdle for Small Businesses. When it comes to running a successful business, finding a highly skilled team of employees is crucial. But it isn't always easy. In a. Recent survey by RobertHalf. Small business owners and managers were asked, "Which one of the following is your company's greatest challenge when it comes to hiring and managing staff? Finding skilled workers - 60%. Maintaining employee morale and productivity - 19%.
supportindustry.blogspot.com
SupportIndustry Blog: 11/01/2013 - 12/01/2013
http://supportindustry.blogspot.com/2013_11_01_archive.html
Tuesday, November 19, 2013. World-Class IT Orgs Dramatically Outperform Typical Companies at 15% Less Cost. World-class IT organizations achieve dramatically higher levels of effectiveness, meeting ROI expectations nearly twice as often, and support up to 80 percent higher levels of business process automation, all at 15 percent less cost than typical companies, according to new research from The Hackett Group, Inc. CRMindustry.com and SupportIndustry.com Blogs. Wednesday, November 13, 2013. The$58 billi...
supportindustry.blogspot.com
SupportIndustry Blog: 12/01/2013 - 01/01/2014
http://supportindustry.blogspot.com/2013_12_01_archive.html
Thursday, December 12, 2013. US CIOs Reveal Hiring Plans. The just-released Robert Half TechnologyIT Hiring Forecast and Local Trend R. Shows that 16 percent. Of US chief information officers (CIOs) surveyed recently plan to expand their IT teams in the first half of 2014. This is up 5 points compared to projections from the previous six-month period (July- December 2013. Plan to hire only for open IT roles, 15 percent. Plan to put hiring plans on hold, and 2 percent. In terms of recruiting, 63 percent.
supportindustry.blogspot.com
SupportIndustry Blog: 10/01/2013 - 11/01/2013
http://supportindustry.blogspot.com/2013_10_01_archive.html
Thursday, October 24, 2013. US “Switching Economy” Puts Up To $1.3 Trillion of Revenue Up for Grabs for Companies Offering Superior Customer Experiences. Accenture’s analysis of consumer spending forecasts and switching rates revealed by the survey shows that $1.3 trillion of revenue is being transferred between companies in the U.S., forming a sizeable “switching economy.” The findings are published along with the ninth annual Accenture Global Consumer Pulse Survey. Which measured the experiences of 12,...
supportindustry.blogspot.com
SupportIndustry Blog: 03/01/2014 - 04/01/2014
http://supportindustry.blogspot.com/2014_03_01_archive.html
Monday, March 24, 2014. Survey: CIOs Have a New Boss – Customers. With consumers engaging more directly with businesses through mobile and social media, more than 60 percent of CIOs will focus more heavily on improving the customer experience and getting closer to customers, according to a new report released by IBM. The report, entitled “Moving from the Back Office to the Front Lines -. CIO Insights from theGlobal C-suite Study. Institute for Business Value. New Technologies for Engagement. CIOs at outp...
supportindustry.blogspot.com
SupportIndustry Blog: 04/01/2013 - 05/01/2013
http://supportindustry.blogspot.com/2013_04_01_archive.html
Monday, April 29, 2013. US Tech Market Will Grow by 6.2% in 2013 and 6.8% in 2014. US Tech MarketOutlook For 2013 And 2014: Better Times Ahead. More information on IT spending can be found at. CRMindustry.com and SupportIndustry.com Blogs. Tuesday, April 23, 2013. Big Data, Analytics, and Cloud Drove Enterprise Software Growth in 2012. International Data Corporation (. Released the latest results from the. More information on Enterprise Software and Support can be found at. Thursday, April 18, 2013.
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