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Support Ops – Learn to be a customer support pro.

Learn to be a customer support pro.

http://www.supportops.co/

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Support Ops – Learn to be a customer support pro. | supportops.co Reviews

https://supportops.co

Learn to be a customer support pro.

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jobs.supportops.co jobs.supportops.co

Support Ops Jobs Board – Helping you find your next customer support job

Support Ops Jobs Board. Helping you find your next customer support job. DramaFever Customer Support Manager. August 17, 2015. Location: New York, NY. About the Customer Support Manager. You have excellent customer service skills and management or team lead experience. You’re ambitious, proactive and forward thinking. You have excellent written and interpersonal skills. You work quickly, independently and with great attention to detail. Manage a team of eight and take top level responsibility for all fun...

INTERNAL PAGES

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1

Live Chat Means Happier Customers

http://supportops.co/live

Learn to be a customer support pro. Live Chat Means Happier Customers. August 20, 2013. We could debate the merits of live chat all day but recent stats prove it works when done right. From the “ 2013 U.S. Wireless Customer Care Full-Service Performance Study. 8221; (wow, that’s a fun title):. Among full-service wireless customers who solve their issue online, 42 percent indicate having used the chat function, up 6 percentage points from 2011. Note: Those 784 and 756 numbers are on a 1,000 point scale.

2

#84 – Outsourcing Customer Support

http://supportops.co/84-outsourcing-customer-support

Learn to be a customer support pro. 84 – Outsourcing Customer Support. June 23, 2015. When a product is growing rapidly and a team needs more help for the support side of things, people often look to outsourcing that area to a dedicated support company. You get all the advantages of a bigger support team without having to go through the hiring and scaling pain. But is that the right choice for your team? Listen / Watch the Episode. Ways to listen or watch: iTunes. Shervin Talieh – Twitter. Post was not s...

3

Support Ops – Learn to be a customer support pro.

http://supportops.co/page/2

Learn to be a customer support pro. 123 – To Specialize, or Not to Specialize. September 13, 2016. As your support team grows, it can be tempting to start splitting out into different specialized groups. Team Billing handles all the billing related questions. Team Success only handles onboarding new customers. But is that something you should be doing? And even if your team is smaller, should you specialize in a specific area of your product? Listen to EP123 – To Specialize, or Not to Specialize. Wheneve...

4

#SupportDriven Chat

http://supportops.co/chat

Learn to be a customer support pro. An online community for support pros like you. You’re trying to help your customers each and every day. But sometimes you have a rough day and need to vent. Or other days you need someone to ask for advice. When you’re a small team, doing that can be tough! Enter the #SupportDriven chat. It’s all hosted within a Slack channel so you can access it from anywhere with any device. All you need is an Internet connection. Join the #SupportDriven chat. Click here to log in.

5

#68 – Team Member Reviews

http://supportops.co/68-team-member-reviews

Learn to be a customer support pro. 68 – Team Member Reviews. January 20, 2015. This week, we’re looking at how to give your team members feedback.When done right, reviews can help your team members grow in their careers. But when it’s given at the wrong time or phrased poorly, the entire review can spiral downwards. How do you find the right balance to deliver feedback effectively? Listen / Watch the Episode. Ways to listen or watch: iTunes. Carolyn – Tortuga Backpacks. Jeff – Shep Hyken.

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blog.intercom.com blog.intercom.com

Basecamp's Chase Clemons on delivering better support - Inside Intercom

https://blog.intercom.com/basecamps-chase-clemons-on-delivering-better-customer-support

IOS and Android Apps. You’re all set. You already get our newsletter. Almost there we’ve sent you an email to confirm your subscription. Basecamp’s Chase Clemons on delivering better support. The 5 customer support metrics that matter. Cutting the cord on inappropriate customer conversations. Why sales and support should be friends, not foes. Slack’s Judy Watkins on improving customer support as you grow. How your support team improves your product. How to hire a great customer support rep. Edelman&#8217...

blog.hotdogsandeggs.com blog.hotdogsandeggs.com

Don't Be a Robot, Create Conversations

http://blog.hotdogsandeggs.com/create-conversations

Don't Be a Robot, Create Conversations. Read time: 1 min. This is a guest post published on SupportOps. The tour guide wipes his brow. And wonders how to respond. A chubby teenager, my eyelashes batted a few times. Blank stares colored the faces of everyone. San Antonio. A tour of the Alamo. You’ll never guess the question this guy asked. Please share it or drop me a line @cjgallo. Go back to top.

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LaraJobs - About

https://larajobs.com/about

The Artisan Employment Connection. LaraJobs connects talented Laravel developers with the companies who hire them. LaraJobs is built and maintained by UserScape. Several people a month contact me in search of Laravel or PHP developers. I just send them wandering through the Laravel community. It’s occurred to me that it’d be better if there was a specific site focused on Laravel jobs. LaraJobs is that site. We recognize and value the strong Laravel community. We partner with the biggest names in the ...

supportsquared.wordpress.com supportsquared.wordpress.com

Resources – Support Squared

https://supportsquared.wordpress.com/resources

A community for the customer-obsessed. Start A New Meetup. If you know a tool or resources that the community would love, let us know below! 8211; For creating screencast GIFs. 8211; For creating fast screencasts. 8211; Customer education through interactive guides. 8211; Easily create walkthroughs, onboarding guides, tooltips and product documentation. 8211; A weekly podcast that helps you deliver a better support experience to your customers. 8211; An Online Community for SaaS Support Pros.

thebadassunicorn.wordpress.com thebadassunicorn.wordpress.com

Wake Me Up – The Badass Unicorn

https://thebadassunicorn.wordpress.com/2015/03/16/wake-me-up

The aim of life is to live, and to live means to be aware, joyously, drunkenly, serenely, divinely aware Henry Miller. Who is This Girl? I am a writer, speaker, and customer experience guru happily living in a contact center world. Call me a risk taker. Know me as an avid Peloton, CrossFit, and fitness fanatic. Happiness comes from being a volunteer, clean eater, collector of books, drinker of fine wine, partner-in-crime to Jason, and an incessant world wanderer. View Full Profile →. What did we do?

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Purpose – The Badass Unicorn

https://thebadassunicorn.wordpress.com/purpose

The aim of life is to live, and to live means to be aware, joyously, drunkenly, serenely, divinely aware Henry Miller. Who is This Girl? I am a writer, speaker, and customer experience guru happily living in a contact center world. Call me a risk taker. Know me as an avid Peloton, CrossFit, and fitness fanatic. Happiness comes from being a volunteer, clean eater, collector of books, drinker of fine wine, partner-in-crime to Jason, and an incessant world wanderer. View Full Profile →. What did we do?

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Places – The Badass Unicorn

https://thebadassunicorn.wordpress.com/places

The aim of life is to live, and to live means to be aware, joyously, drunkenly, serenely, divinely aware Henry Miller. Who is This Girl? I am a writer, speaker, and customer experience guru happily living in a contact center world. Call me a risk taker. Know me as an avid Peloton, CrossFit, and fitness fanatic. Happiness comes from being a volunteer, clean eater, collector of books, drinker of fine wine, partner-in-crime to Jason, and an incessant world wanderer. View Full Profile →. What did we do?

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Pretty Me – The Badass Unicorn

https://thebadassunicorn.wordpress.com/pretty-me

The aim of life is to live, and to live means to be aware, joyously, drunkenly, serenely, divinely aware Henry Miller. Who is This Girl? I am a writer, speaker, and customer experience guru happily living in a contact center world. Call me a risk taker. Know me as an avid Peloton, CrossFit, and fitness fanatic. Happiness comes from being a volunteer, clean eater, collector of books, drinker of fine wine, partner-in-crime to Jason, and an incessant world wanderer. View Full Profile →. What did we do?

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Octavia, You Bitch – The Badass Unicorn

https://thebadassunicorn.wordpress.com/2015/02/15/octavia-you-bitch

The aim of life is to live, and to live means to be aware, joyously, drunkenly, serenely, divinely aware Henry Miller. Who is This Girl? I am a writer, speaker, and customer experience guru happily living in a contact center world. Call me a risk taker. Know me as an avid Peloton, CrossFit, and fitness fanatic. Happiness comes from being a volunteer, clean eater, collector of books, drinker of fine wine, partner-in-crime to Jason, and an incessant world wanderer. View Full Profile →. What did we do?

thebadassunicorn.wordpress.com thebadassunicorn.wordpress.com

Paleo – The Badass Unicorn

https://thebadassunicorn.wordpress.com/paleo

The aim of life is to live, and to live means to be aware, joyously, drunkenly, serenely, divinely aware Henry Miller. Who is This Girl? I am a writer, speaker, and customer experience guru happily living in a contact center world. Call me a risk taker. Know me as an avid Peloton, CrossFit, and fitness fanatic. Happiness comes from being a volunteer, clean eater, collector of books, drinker of fine wine, partner-in-crime to Jason, and an incessant world wanderer. View Full Profile →. What did we do?

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supportops.co supportops.co

Support Ops – Learn to be a customer support pro.

Learn to be a customer support pro. 88 – Your Best Work. August 4, 2015. It can be a little overwhelming with all the choices for your work setup. Standing desk or kitchen table? Remote spot or the office? Headphones or a 80’s style boombox? With this episode, we’re looking at the setups that let us do our best work. Listen / Watch the Episode. Http:/ media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout88.mp3. Ways to listen or watch: iTunes. Carolyn’s Laptop Cover. Http:/ me...

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The Division of Procurement Support Operations is part of Procurement Management Services. The Division is currently composed of two (2) departments:. Maintenance Materials Management (MMM). Furniture, Fixtures and Equipment (FF&E). M-DCPS : 1450 NE 2nd Ave. : Miami, FL 33132 : Phone: (305) 995-1000 (For Non Technical Questions Only) 2015.

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