surface-ripples.blogspot.com

Surface Ripples

Tuesday, 11 August 2015. Communicate, Clarify, Control. The job of every leader and manager is make sure that their people:. Know what they’re meant to do and why;. Know how they are to do it (and any limits on freedom of action);. Know that the leader will control what’s going on. Sad to say, too many leaders feel that it’s enough just to give an order. I once spent three months with a client setting up various processes for him. When I asked if he. He’d said that things should be done, after all. One o...

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Surface Ripples | surface-ripples.blogspot.com Reviews

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Tuesday, 11 August 2015. Communicate, Clarify, Control. The job of every leader and manager is make sure that their people:. Know what they’re meant to do and why;. Know how they are to do it (and any limits on freedom of action);. Know that the leader will control what’s going on. Sad to say, too many leaders feel that it’s enough just to give an order. I once spent three months with a client setting up various processes for him. When I asked if he. He’d said that things should be done, after all. One o...

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4 heck instead

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6 it’s needed;

7 control

8 doing delegation right

9 email

10 website

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Surface Ripples | surface-ripples.blogspot.com Reviews

https://surface-ripples.blogspot.com

Tuesday, 11 August 2015. Communicate, Clarify, Control. The job of every leader and manager is make sure that their people:. Know what they’re meant to do and why;. Know how they are to do it (and any limits on freedom of action);. Know that the leader will control what’s going on. Sad to say, too many leaders feel that it’s enough just to give an order. I once spent three months with a client setting up various processes for him. When I asked if he. He’d said that things should be done, after all. One o...

INTERNAL PAGES

surface-ripples.blogspot.com

1

Surface Ripples: Delegation: Art or Science?

http://surface-ripples.blogspot.com/2015/04/delegation-art-or-science.html

Tuesday, 7 April 2015. Delegation: Art or Science? Delegation is empowering someone to act on your behalf or giving someone a task to perform. Some people are masters at delegating. Having been on both sides of delegation, I’ve seen a number of things to do and to avoid. To save time, I’m calling the person to whom the task is being delegated the delegatee and the person giving the task the delegator . Delegate only what you would be prepared to (and could) do yourself. You may need to give guidance.

2

Surface Ripples: November 2009

http://surface-ripples.blogspot.com/2009_11_01_archive.html

Tuesday, 24 November 2009. How To Lose Customers Successfully. There's a lot of literature and theory out there about customer care, but what it all boils down to is a simple case of "Do As You Would Be Done By". How many get this wrong! By this I don't mean going overboard with syrupy platitudes, just treating people with respect and consideration. If you are handling a complaint and need more time, tell the customer and tell them why. Tell them when you'll next report in and make sure you do. A...Too o...

3

Surface Ripples: Toxic Management Styles

http://surface-ripples.blogspot.com/2015/05/toxic-management-styles.html

Monday, 11 May 2015. I know that one should always try to adopt a positive approach, but I’m going to start the other way this time. I’m just as guilty of these as anyone else. Maybe not all, but definitely some! I’m The Boss Management:. There’s nothing you can teach me. I’m always right. What I say goes, I’ve been in this business for 20 years, etc. Meaning: I’m not receptive to new ideas. I Pay Your Salary Management:. Therefore I have no other duty to you. If you don’t like it leave. Not as I do.

4

Surface Ripples: Communicate, Clarify, Control

http://surface-ripples.blogspot.com/2015/08/communicate-clarify-control.html

Tuesday, 11 August 2015. Communicate, Clarify, Control. The job of every leader and manager is make sure that their people:. Know what they’re meant to do and why;. Know how they are to do it (and any limits on freedom of action);. Know that the leader will control what’s going on. Sad to say, too many leaders feel that it’s enough just to give an order. I once spent three months with a client setting up various processes for him. When I asked if he. He’d said that things should be done, after all. One o...

5

Surface Ripples: "Transactional" Or Long-Term?

http://surface-ripples.blogspot.com/2015/05/transactional-or-long-term.html

Wednesday, 27 May 2015. There’s a lot of discussion about businesses taking short-term views of their interactions with customers. Most of the time, it’s portrayed as a bad thing, but it may be a deliberate strategy. Businesses exist to make money by selling goods or services to a chosen target customer group at a convenient time and place and at a price that they are willing to pay. Focus is solely on that particular deal. When long-term relationships don’t matter or the customer/vendor has no choice bu...

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business-working-better.co.uk

Improving Performance - Blog

http://business-working-better.co.uk/Blog(2361234).htm

Surface Ripples" - William Martin's Management Blog. William's management blog - carries thought-leading articles and comments intended to provoke discussion. Topics range around:. I've posted a number of articles on managing costs over the last month, so do check these out - there's some real food for thought which you will find really valuable in these challenging times. Here's the latest on making sure your business provides a positive Customer Experience. To see more, visit.

business-working-better.co.uk

Improving Performance - News & Blog

http://business-working-better.co.uk/News-and-Blog(2361233).htm

Tells you about my latest projects and achievements. Please understand that confidentiality sometimes prevents me from disclosing client names immediately. My blog - carries thought-leading articles and discussions to provoke discussion. A mixed bag of issues that we all face - from making sure everyone's one the same page to minimising the disruption caused by new team members taking over a job. Check out m. Identifying Customer Needs Effectively. Effective Leaders Encourage Communication.

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surface-ripples.blogspot.com

Surface Ripples

Tuesday, 11 August 2015. Communicate, Clarify, Control. The job of every leader and manager is make sure that their people:. Know what they’re meant to do and why;. Know how they are to do it (and any limits on freedom of action);. Know that the leader will control what’s going on. Sad to say, too many leaders feel that it’s enough just to give an order. I once spent three months with a client setting up various processes for him. When I asked if he. He’d said that things should be done, after all. One o...

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