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tabletalkpdx | Rescuing the lost art of service one restaurant at a time.Rescuing the lost art of service one restaurant at a time. (by Tom Bethel)
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tabletalkpdx | Rescuing the lost art of service one restaurant at a time. | tabletalkpdx.com Reviews
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Rescuing the lost art of service one restaurant at a time. (by Tom Bethel)
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The Manager | tabletalkpdx
http://tabletalkpdx.com/2015/08/12/the-manager-portland-oregon-restaurants-consulting-consultant-service
Rescuing the lost art of service one restaurant at a time. August 12, 2015. What a challenge. I don’t mean finding a good one (good luck with that), but just doing the job itself. A lot is usually expected from this position. And usually, it is not rewarded properly. I usually tell people that I meet, who have recently landed a manager job, “Be careful what you wish for…” I mean, why not just be a waiter? Fewer hours, fewer headaches, and often better paid. First of all, they need to be present. Show the...
Consulting | tabletalkpdx
http://tabletalkpdx.com/consulting-3
Rescuing the lost art of service one restaurant at a time. Improve all elements of front-of-house service–host, busser, server, bartender, and manager–leading to higher customer retention. Train staff on how to turn that once a year customer into a once a month customer. Proper phone etiquette–important, since this is often the customer’s first contact with the restaurant. Train staff on suggestive selling, and up-selling techniques, getting customers to spend more. Improve bar cost control. You are comm...
04 | July | 2013 | tabletalkpdx
http://tabletalkpdx.com/2013/07/04
Rescuing the lost art of service one restaurant at a time. Daily Archives: July 4, 2013. July 4, 2013. Not often, but occasionally I am accused of coming across a bit cynical, maybe a little too negative. I am not here to argue that point, but rather to combat that idea by putting out a more positively-toned post. Don’t get used to it. I don’t mean to point out only the faults of Portland service, there just happens to be a lot more of them than the positive. Going that extra mile. When we were finished ...
Consultant | tabletalkpdx
http://tabletalkpdx.com/category/consultant
Rescuing the lost art of service one restaurant at a time. August 11, 2016. RBF or Just Not Trained? When people go out, they want to see people who are happy. Other customers, the staff (obviously), and every where else they look. That is why they go out. They want to forget about their life for a few hours. They want to leave their work and home stresses far away from the establishment they find themselves in. 8221; And, by the way, you are lucky if you get the ‘please’. Make that your place. Yeah, I g...
customer retention | tabletalkpdx
http://tabletalkpdx.com/tag/customer-retention
Rescuing the lost art of service one restaurant at a time. Tag Archives: customer retention. April 4, 2016. Customer relationship management. Yeah, I know, it sounds boring. And you are right, it is a marketing term after all. Forgive me, for I have used this one before, but if in the real estate business the focus is on location, location, location; in the hospitality business it is retention, retention, retention. Do they have a favorite server? Where do they like to sit? Customers. Don’t ign...If you ...
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tabletalkpdx | Rescuing the lost art of service one restaurant at a time.
Rescuing the lost art of service one restaurant at a time. August 12, 2015. What a challenge. I don’t mean finding a good one (good luck with that), but just doing the job itself. A lot is usually expected from this position. And usually, it is not rewarded properly. I usually tell people that I meet, who have recently landed a manager job, “Be careful what you wish for…” I mean, why not just be a waiter? Fewer hours, fewer headaches, and often better paid. First of all, they need to be present. Show the...
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Friday, July 22, 2011. Join us for a Pre-Table-For-Twelve Lamb 'n Ouzo Feast and Skinny Dip with Apollo* (*Optional). Dear Friends Who Love Food,. There will also be a kiddy pool provided for skinny dipping but you’re going to have to woo Apollo on your own. We’ll be too busy gossiping about your donkey. Baby romaine lettuce, tarragon vinaigrette. Olive oil-poached Albacore tuna, cranberry beans, pickled vegetables. Salad of grilled lamb leg, fava beans, sugar snap peas, watercress, feta cheese. Why: Bec...
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