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In Defense of Floppy Disks: The Vocabulary of the Interface « Boxes and Arrows
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In Defense of Floppy Disks: The Vocabulary of the Interface. June 18th, 2013. I work on interfaces used by college students to search for academic articles. Librarians buy these databases. Librarians happen to be wonderful clients to build products for because they always let you know what they don’t like. Save designed by Cris Dobbins, from The Noun Project. 8220;Seriously, I’m only 20…”. Clear origins, cloudy meanings. Magnifying Glass designed by Hafizh from The Noun Project. June 18, 2013 at 9:20 am.
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Charles Shimooka « Boxes and Arrows
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Charles has been working as a UX practitioner since around the time people were worried about the Y2K problem. He is the former head of product development at DIRECTV Latin America's New Media team. He currently works in the San Francisco Bay area managing user experience for McKesson. Stories by Charles Shimooka. March 10th, 2015. A Beginner’s Guide to Web Site Optimization Part 3. Communication and team and tool selection. February 3rd, 2015. A Beginner’s Guide to Web Site Optimization Part 2. Web site...
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Intent to Solve « Boxes and Arrows
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April 14th, 2015. When we’re building products for people, designers often do something called needs finding which translates roughly into looking for problems in users’ lives that we can solve. But there’s a problem with this. It’s a widely held belief that, if a company can find a problem that is bad enough, people will buy a product that solves it. When isn’t it true? The managers and entrepreneurs yell. This is a serious problem for my users! They struggle with this thing every day! Do you give up en...
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Are your users S.T.U.P.I.D? « Boxes and Arrows
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Are your users S.T.U.P.I.D? How good design can make users effective. April 20th, 2011. It is an honest question: how smart are your users? The answer may surprise you: it doesn’t matter. They can be geniuses or morons, but if you don’t engage their intelligence, you can’t depend on their brain power. Far more important than their IQ (which is a questionable measure in any case) is their Effective Intelligence: the fraction of their intelligence they can (or are motivated to) apply to a task. 8230;The to...
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Where the Wireframes Are: Special Deliverable #3 « Boxes and Arrows
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Where the Wireframes Are: Special Deliverable #3. July 1st, 2002. Ldquo;The page description diagram is a tool to allow designers and information architects to stay comfortably within their own realms without compromising communication.”. It would have been easy for me to resent the directive. After all, I’m an IA, that’s what we do! But I could see the value in his suggestion, particularly since I’d experienced conflict on projects where I’d trod a bit too heavily on designers’ toes. I could develop a d...
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The Limitations of Server Log Files for Usability Analysis « Boxes and Arrows
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The Limitations of Server Log Files for Usability Analysis. October 25th, 2007. Unfortunately, practitioners who espouse such methods seem to lack important technical knowledge regarding the nature of the web, the Hypertext Transfer Protocol (HTTP) and the process of caching within networks, proxies, ISPs, and browsers. These technical details greatly limit the types and quality of information that can be retrieved from server logs. First, some technical background information is needed. Depending on the...
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Stories « Boxes and Arrows
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August 16th, 2016. 10 Practical Tips for Increasing the Impact of Your Research Insights. User experience (UX) researchers tasked with improving customer-facing products face many challenges on a daily basis perhaps none more daunting than translating their research insights into positive change. This article presents 10 tips I have learned over the course of my career to help UX researchers increase the impact of their research insights in applied settings…. August 1st, 2016. June 28th, 2016. Douglas Ad...
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Rameet Chawla « Boxes and Arrows
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Stories by Rameet Chawla. March 17th, 2015. Creativity Must Guide the Data-Driven Design Process. Collecting data about design is easy in the digital world. We no longer have to conduct in-person experiments to track pedestrians’ behavior in an airport terminal or the movement of eyeballs across a page. New digital technologies allow us to easily measure almost anything, and apps, social media platforms, websites, and email programs come with…. Discovery, Research, and Testing.
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A Beginner’s Guide to Web Site Optimization—Part 3 « Boxes and Arrows
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A Beginner’s Guide to Web Site Optimization Part 3. Communication and team and tool selection. March 10th, 2015. Web site optimization has become an essential capability in today’s conversion-driven web teams. In Part 1. Of this series, we introduced the topic as well as discussed key goals and philosophies. In Part 2. I presented a detailed and customizable process. In this final article, we’ll cover communication planning and how to select the appropriate team and tools to do the job. After the test ha...
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Bartosz Mozyrko « Boxes and Arrows
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Bart is CEO @ UsabilityTools. A B2B SaaS company that helps businesses to optimize websites for higher conversion and better user experience. He has over 8 years of experience as UX Researcher and specializes in remote user testing. Bart has improved traditional and online services for over twenty clients in a wide range of industries, including education, telecoms, banking, insurance, furniture, jewelry, and e-commerce. Stories by Bartosz Mozyrko. May 12th, 2015. Discovery, Research, and Testing.