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Tara Pouchard; User Experience Design for Products and Services

Tara Pouchard user experience design for products and cross-channel services. I listen, probe, connect and synthesize to create a holistic view of your product or service. This shared understanding fuels innovation and leads to effective and engaging solutions that people love to use. Specific services include service design lead, digital user experience design lead, strategy, interaction design, and user research.

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Tara Pouchard

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Tara Pouchard

663 ●●●●o St

San ●●●●isco , CA, 94131

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Tara Pouchard

663 ●●●●o St

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Tara Pouchard; User Experience Design for Products and Services | tarapouchard.com Reviews

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Tara Pouchard user experience design for products and cross-channel services. I listen, probe, connect and synthesize to create a holistic view of your product or service. This shared understanding fuels innovation and leads to effective and engaging solutions that people love to use. Specific services include service design lead, digital user experience design lead, strategy, interaction design, and user research.

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1 user experience design

2 service design

3 interaction design

4 user research

5 user centered process

6 usability

7 strategy

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9 coupons

10 reviews

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featured work,resume,user experience design,research based insights,learning,user centered design,cross channel strategy,service design,design for love,recent work,mobile two factor authentication,clients,services,interaction design,service design lead

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Tara Pouchard; User Experience Design for Products and Services | tarapouchard.com Reviews

https://tarapouchard.com

Tara Pouchard user experience design for products and cross-channel services. I listen, probe, connect and synthesize to create a holistic view of your product or service. This shared understanding fuels innovation and leads to effective and engaging solutions that people love to use. Specific services include service design lead, digital user experience design lead, strategy, interaction design, and user research.

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tarapouchard.com

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Tara Pouchard; User Experience Design

http://www.tarapouchard.com/resume.html

User Experience and Service Design Lead. More than a decade of user experience design expertise, including co-development of a service design practice for research, strategy and design of cross-channel products and services. Innovative solutions through research-based insights, solid strategy and a collaborative user-centered design process. Stakeholders are highly involved, ensuring alignment and effective solutions. Requirements, process flows, wireframes for mobile, tablet and desktop. Led the UX for ...

2

Tara Pouchard; User Experience Design

http://www.tarapouchard.com/project_InstantIssueDebitCard.html

Wells Fargo Instant Issue Debit Card Experience. Wells Fargo debit card team asked our service design group to research and strategize how to enhance their new instant issue debit card service. Vs intended) customer and employee journey at both branch and phone channels was key to establishing a shared understanding and illuminating key opportunities for multiple stakeholders. This enabled an effective and actionable strategic plan, improving the customer experience almost immediately.

3

Tara Pouchard; User Experience Design

http://www.tarapouchard.com/project_SDProgram.html

Service Design Program Development and Education. Wells Fargo digital customer experience group extended its practice across all channels when I partnered with a user research manager to start a service design program in Q4 2012. In the first two years we formalized the practice by evangelizing service design, soliciting new business, defining a phased process, designing tools and deliverables, team education and delivering actionable solutions. Journey Maps, Service Blueprints. Create a common vision.

4

Tara Pouchard; User Experience Design

http://www.tarapouchard.com/project_TwoFactorAuthentication.html

Mobile Two-factor Authentication and Person-to-person Transfers (Wells Fargo). Wells Fargo mobile smartphone and tablet platforms needed to be enabled with two-factor authentication in order to roll out higher security features within person-to-person transfers. Usability testing was key to ensuring that the process was intuitive and fast for customers whether on their mobile phone or tablet. Refined requirements with product. Led CX team: dev., visual, content. Interaction design: flow and wireframes.

5

Tara Pouchard; User Experience Design Featured Work

http://www.tarapouchard.com/portfolio.html

Wells Fargo Debit Card Experience. Researching and visualizing the actual customer and employee journey at all channels illuminated key opportunities for multiple stakeholders. Wells Fargo Branch Service Design. The service design process included bank branch and digital tool research, a co-creative workshop, service blueprint creation and solution prioritization. Service Design Program Development and Training. Tablet Full Site Access Strategy. Wells Fargo / Wachovia Merger Experience. Fordvehicles....

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Tara Pouchard; User Experience Design for Products and Services

For products and services. I love helping teams view their service or product in a holistic way through research-based user stories / journey maps. Understanding the big picture illuminates our path to designing innovative and effective solutions that delight! I have more than a decade of user experience design (UXD) expertise as a UX lead and interaction designer, most recently co-developing a service design practice where we completed research, strategy and design for cross-channel experiences. The ser...

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