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Customer Service

Saturday, June 27, 2015. Airlines, similar to hotels, sometimes overbook their flights. Usually there is a percentage rate of clients who do not show up. But every rule has an exception. Could be an unpleasant scenario- but I loved how Lufthansa deals with it. In a short period of time I heard two such stories from friends. The flight NewYork - Frankfurt is very popular, most of the passengers being on business trips. The business class was overbooked. The flight is overbooked. I don't remember hearing p...

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Customer Service | tatianacaptari.blogspot.com Reviews

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Saturday, June 27, 2015. Airlines, similar to hotels, sometimes overbook their flights. Usually there is a percentage rate of clients who do not show up. But every rule has an exception. Could be an unpleasant scenario- but I loved how Lufthansa deals with it. In a short period of time I heard two such stories from friends. The flight NewYork - Frankfurt is very popular, most of the passengers being on business trips. The business class was overbooked. The flight is overbooked. I don't remember hearing p...

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2 experience

3 quotes

4 win win

5 case 1

6 case 2

7 posted by

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Customer Service | tatianacaptari.blogspot.com Reviews

https://tatianacaptari.blogspot.com

Saturday, June 27, 2015. Airlines, similar to hotels, sometimes overbook their flights. Usually there is a percentage rate of clients who do not show up. But every rule has an exception. Could be an unpleasant scenario- but I loved how Lufthansa deals with it. In a short period of time I heard two such stories from friends. The flight NewYork - Frankfurt is very popular, most of the passengers being on business trips. The business class was overbooked. The flight is overbooked. I don't remember hearing p...

INTERNAL PAGES

tatianacaptari.blogspot.com

1

Customer Service: February 2012

http://tatianacaptari.blogspot.com/2012_02_01_archive.html

Saturday, February 11, 2012. Interview: Helping customers to avoid wrong choices. A photographer ( http:/ fotto.be/. An artist, a traveller, a dreamer…. And a sales person in a travel shop. Taking in considerations everything you do, what brought you to a travel shop? Well, I understood for me that I need time to develop as an artist. If I would work as a photographer then I would go from one job to another and there would be no space for my own creativity anymore. In order to be able to sell. A very int...

2

Customer Service: November 2011

http://tatianacaptari.blogspot.com/2011_11_01_archive.html

Sunday, November 13, 2011. Listen and act (dealing with complaints). Often we lose a customer without a visible reason. At least we can’t see it. It happens because we did not make the effort ask the clients for opinion. And they did not bother to tell us. They just decided not to come back. If your customers took time to complain directly to you …. They want you to become better. They like your company, and do not want “just to leave”. They are asking you to improve. So, be grateful. Nowadays we have mo...

3

Customer Service: Making the best choice

http://tatianacaptari.blogspot.com/2012/07/making-best-choice.html

Saturday, July 14, 2012. Making the best choice. The famous Jam experiment. Is frequently used to prove that too much choice makes customers unhappy. But maybe, the problem is not about having too much choice. But rather having too little chance to learn about the options. Preparing for the visit home, of course I wanted to bring some Belgian chocolates. My path led to one of the chocolatiers… Faced with all the variety, I looked at the sales person… and met an understanding smile. Her opinion and taste.

4

Customer Service: Lost and Found

http://tatianacaptari.blogspot.com/2015/06/lost-and-found.html

Wednesday, June 10, 2015. In January my parents were on vacations in Czech Republic (Marianske Lazne), and one of the days made a city trip to Prague. It was beautiful and sunny. Only few days later, on the way to Moldova, my mom realised that she lost her sunglasses, and most probably forgot them in the tour-bus. Sometimes we do not need multiple steps. We like so much sending e-mails and discussing things. But sometimes we need to Just Do It! The action will speak for itself!

5

Customer Service: Quotes

http://tatianacaptari.blogspot.com/p/quotes.html

These are quotes related to the topic I hear, read, or see every day. I mention the "author" only if I am sure who it is- just to keep it fair. If you know the author of some of the quotes, please e-mail me, I will be glad to add it! Quality is not an added value anymore, it is the entry level! Amazon does not sell better books, it just sells books better! 8220;Although your customers won’t love you if you give bad service, your competitors will.”. Subscribe to: Posts (Atom).

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michaeldluke.wordpress.com

The Bad Customer Service Phenomenon « michaeldluke

https://michaeldluke.wordpress.com/2011/04/02/the-bad-customer-service-phenomenon

All about Michael Luke. The Bad Customer Service Phenomenon. Have you ever noticed how customer service lately has seemed to go down the tubes? Well I certainly have. Everywhere I go lately there seems to be one common thread…bad customer service. People are more rude lately and lazy. I’m not expecting everything and everyone to be perfect but I do expect people to kind of care about their jobs. Perhaps, even take some pride in it? So how do we combat the bad customer service phenomenon? April 2, 2011.

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Customer Service

Saturday, June 27, 2015. Airlines, similar to hotels, sometimes overbook their flights. Usually there is a percentage rate of clients who do not show up. But every rule has an exception. Could be an unpleasant scenario- but I loved how Lufthansa deals with it. In a short period of time I heard two such stories from friends. The flight NewYork - Frankfurt is very popular, most of the passengers being on business trips. The business class was overbooked. The flight is overbooked. I don't remember hearing p...

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