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Author Directory | CustomerThink
http://customerthink.com/author-directory
This listing is organized alphabetically by last name, for authors with at least one published post. Click on the author name for more information and to view the author’s posts. Learn how you can contribute. Search authors by name. I like sugary tea, Arnold Schwarzenegger and quality copywriting. (Not necessarily in that order). You can find me at Parker Software as Online Content Manager. University of Hawaii at Manoa, CIS Program. John leads the Medallia Institute, which develops educational programs ...
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Advisors 2017 | CustomerThink
http://customerthink.com/advisors
Advisors write thought leader columns. Sign up for the weekly Advisor newsletter. To be notified of their new posts, along with other Top 10 Editor’s Picks. Customer Experience Consultancy Ltd. Column: Building Skills for Customer Experience Leadership. Column: Keys to Customer-Centered Business. Column: Customer Value — Step-By-Step Guide. Column: A CX Practitioner’s Playbook. Column: Applying Analytics to Improve Customer Experience. Column: Innovation in Personalization and CX. What DO customers WANT?
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Service and Support | CustomerThink
http://customerthink.com/category/service-support
Also see Top 10 Most Popular Posts of the Past Year: Service and Support. Why Customer Service is Your Sharpest Marketing Tool. Apr 6, 2017 55 views. Top Tips for Leading a Customer-Focused Organization. Apr 5, 2017 103 views. How Do You Handle Lying Customers? Apr 2, 2017 104 views. Content Management Systems The Secret of Great CustServ. Apr 2, 2017 40 views. Social Customer Care Cannot Be Ignored. Mar 31, 2017 253 views. Here’s How to Continually Give Great Service Even After 39 Years. 3 Simple Ideas ...
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Sales Performance | CustomerThink
http://customerthink.com/category/sales-performance
Also see Top 10 Most Popular Posts of the Past Year: Sales Performance. Getting The Most Out Of Deal Reviews. Apr 6, 2017 16 views. Boost Sales Performance with Efficient Lead-to-Revenue Processes. Apr 6, 2017 100 views. What If The Half Truths About Sales Were Absolutely True? Apr 5, 2017 32 views. Sales Managers, Deals Falling Through the Cracks? Apr 4, 2017 25 views. Nine words you don’t ever want to hear from a client. Apr 3, 2017 50 views. Apr 2, 2017 406 views. Mar 31, 2017 191 views. Mar 10, 2017 ...
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Leadership | CustomerThink
http://customerthink.com/category/leadership
Also see Top 10 Most Popular Posts of the Past Year: Leadership. Employee Advocacy is Not Enough. 3 Strategies to Create Empowered “CX Catalysts”. Apr 6, 2017 60 views. Insights from inside some of the world’s highest performing organisations Interview with Brian MacNeice. Mar 28, 2017 29 views. A Customer Data Platform (or Any Technology) Can’t Solve Your Organizational Problems. Mar 23, 2017 83 views. Do Your Company’s Owners Care about the Customer Experience? Mar 22, 2017 263 views. Feb 15, 2017 37 v...
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Think Tank Leaders | CustomerThink
http://customerthink.com/think-tank-leaders
This page shows the ranked list of authors who posted 10 comments in the past year. Top 10 most viewed posts published in last 30 days. How Best-In-Class CX Leaders Get There: The Customer Experience Value Chain. 14 Visualizations Mapping The B2B Buyer Journey. Customer Experience versus Employee Experience: Which Matters Most? Digital Customer Service or a Human Touch? What DO customers WANT? 16 Must-Know Customer Experience (CX) Statistics and what they mean for Your Business. On To Fly to Serve? How t...
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Employee Engagement | CustomerThink
http://customerthink.com/category/employee-engagement
Also see Top 10 Most Popular Posts of the Past Year: Engagement. How to Design a Great Employee Experience and Does it Matter. Apr 7, 2017 12 views. How to align your customer promise with your company culture. Apr 7, 2017 12 views. Tenacity Improving Customer Experience by bettering Employee Experience. Apr 7, 2017 9 views. Employee Advocacy is Not Enough. 3 Strategies to Create Empowered “CX Catalysts”. Apr 6, 2017 60 views. Meet me at the corner of Technology Blvd. and Engagement St. How To Train Your...
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4 Foundations Needed to Deliver Great Me2B Customer Experiences | CustomerThink
http://customerthink.com/4-foundations-needed-to-deliver-great-me2b-customer-experiences
4 Foundations Needed to Deliver Great Me2B Customer Experiences. Aug 6, 2015 585 views. In my last column 7 Customer Needs that Lead to a Winning Me2B Culture. I introduced the results of the research and interviews into companies that uniformly deliver great customer experiences that my co-author David Jaffe. These insights are in our latest book. Delivering the Me2B Experiences That Today’s Customers Demand. Wiley/Jossey Bass, 2015). We came up with 7 Customer Needs, each one in the customer’s words:.
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Social Business | CustomerThink
http://customerthink.com/category/social-business
Also see Top 10 Most Popular Posts of the Past Year: Social Business. How to Increase The Success of Your Campaign With An Influencer. Apr 7, 2017 10 views. 7 Ways to Find Micro-Influencers in Social Media. Apr 6, 2017 122 views. Are Degrees of Separation Important to Networking? Apr 2, 2017 21 views. Social Customer Care Cannot Be Ignored. Mar 31, 2017 253 views. What Is An Online Community, Anyway? Mar 30, 2017 98 views. How to Stay Consistent with Your Blogging. Mar 27, 2017 81 views. Managing Global ...
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Customer Analytics | CustomerThink
http://customerthink.com/category/customer-analytics
Also see Top 10 Most Popular Posts of the Past Year: Customer Analytics. Tenacity Improving Customer Experience by bettering Employee Experience. Apr 7, 2017 9 views. ECommerce is Dead. Long Live iCommerce! Apr 6, 2017 253 views. ICXM News] Intelligent CXM or CRM? Updates on Anexinet, InsideSales, Pegasystems. Apr 4, 2017 71 views. Digital Transformation in Manufacturing. Apr 2, 2017 217 views. Data Analytics: The Future of Marketing. Mar 30, 2017 121 views. The 4 Best Innovations In Retail Recruiting.
SOCIAL ENGAGEMENT