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Fred on Tech: The Six Steps to Effective Customer Engagement: Step 2, Have Smarter Conversations

http://fredontech.blogspot.com/2010/07/six-steps-to-effective-customer_27.html

Trends, analysis, and interesting topics in the world of enterprise technology. Friday, August 27, 2010. The Six Steps to Effective Customer Engagement: Step 2, Have Smarter Conversations. Part of an ongoing series of articles about Customer Engagement strategies.). By breaking down technology barriers and exposing the richness of existing investments, companies can provide customers with positive engagement each and every time they interact. Posted by Fred White. Subscribe to: Post Comments (Atom).

fredontech.blogspot.com

Fred on Tech: June 2010

http://fredontech.blogspot.com/2010_06_01_archive.html

Trends, analysis, and interesting topics in the world of enterprise technology. Tuesday, June 15, 2010. A New Model for Customer Engagement: The Relationship Mindshift. Part of an ongoing series of articles about Customer Engagement strategies.). The first step toward meeting today’s customer where they live is to make a fundamental mindshift in how your company will create and maintain relationships with prospects, customers, and business partners. Unhappy customers are ten times more likely. This serie...

fredontech.blogspot.com

Fred on Tech: April 2010

http://fredontech.blogspot.com/2010_04_01_archive.html

Trends, analysis, and interesting topics in the world of enterprise technology. Friday, April 23, 2010. Hosted (Or at least it shouldn't have to! These days when people hear Software-as-a-Service (SaaS), they almost always interpret that to mean "hosted" or "in the cloud." That's perfectly understandable considering that many of the market leaders in SaaS also happen to be hosted offerings (Salesforce.com comes to mind! However, there's nothing. Software companies who recognize these benefits to their cu...

fredontech.blogspot.com

Fred on Tech: November 2010

http://fredontech.blogspot.com/2010_11_01_archive.html

Trends, analysis, and interesting topics in the world of enterprise technology. Friday, November 19, 2010. The Six Steps to Effective Customer Engagement: Step 4, Enable Business Collaboration (Social Networking at Work). Part of an ongoing series of articles about Customer Engagement strategies.). By putting in place the same social structures that people are using in their personal lives, businesses can become more productive, more collaborative, and improve employee satisfaction and retention.

fredontech.blogspot.com

Fred on Tech: October 2010

http://fredontech.blogspot.com/2010_10_01_archive.html

Trends, analysis, and interesting topics in the world of enterprise technology. Thursday, October 7, 2010. The Six Steps to Effective Customer Engagement: Step 3, Deliver Seamless Experiences for Delighted Customers. Part of an ongoing series of articles about Customer Engagement strategies.). Automating processes and empowering customer self-service by offering rich multichannel points of engagement can result in operations cost savings of 33% or more. Posted by Fred White. Links to this post.

fredontech.blogspot.com

Fred on Tech: The Six Steps to Effective Customer Engagement: Step 3, Deliver Seamless Experiences for Delighted Customers

http://fredontech.blogspot.com/2010/09/six-steps-to-effective-customer.html

Trends, analysis, and interesting topics in the world of enterprise technology. Thursday, October 7, 2010. The Six Steps to Effective Customer Engagement: Step 3, Deliver Seamless Experiences for Delighted Customers. Part of an ongoing series of articles about Customer Engagement strategies.). Automating processes and empowering customer self-service by offering rich multichannel points of engagement can result in operations cost savings of 33% or more. Posted by Fred White. Evo and Hero Mods.

fredontech.blogspot.com

Fred on Tech: August 2010

http://fredontech.blogspot.com/2010_08_01_archive.html

Trends, analysis, and interesting topics in the world of enterprise technology. Friday, August 27, 2010. The Six Steps to Effective Customer Engagement: Step 2, Have Smarter Conversations. Part of an ongoing series of articles about Customer Engagement strategies.). By breaking down technology barriers and exposing the richness of existing investments, companies can provide customers with positive engagement each and every time they interact. Posted by Fred White. Links to this post. Evo and Hero Mods.

fredontech.blogspot.com

Fred on Tech: July 2010

http://fredontech.blogspot.com/2010_07_01_archive.html

Trends, analysis, and interesting topics in the world of enterprise technology. Tuesday, July 13, 2010. The Six Steps to Effective Customer Engagement: Step 1, Embrace a True Multichannel Strategy. Part of an ongoing series of articles about Customer Engagement strategies.). Once there is a shared, common foundation for information, processes and functions communication channels simply become windows into the company, not confusing bolted-on appendages that are not synchronized. Posted by Fred White.