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The Tele-Scoop Diaries

The Tele-Scoop Diaries - Reports, Opinions and Advice on UK Telephone Quality. Thursday, 29 January 2015. Why should I do business with you? Every salesperson should be able to answer this question on demand. Consider for a moment how you would respond if a potential customer asked this question of you. Most salespeople answer this question directly by giving the customer what they perceive to be strong reasons to do business with their company. Take a look at the example below:. Select one (or maximum t...

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The Tele-Scoop Diaries - Reports, Opinions and Advice on UK Telephone Quality. Thursday, 29 January 2015. Why should I do business with you? Every salesperson should be able to answer this question on demand. Consider for a moment how you would respond if a potential customer asked this question of you. Most salespeople answer this question directly by giving the customer what they perceive to be strong reasons to do business with their company. Take a look at the example below:. Select one (or maximum t...
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2 scoops reports
3 telephone etiquette
4 telephone sales
5 retention / upselling
6 tctc
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The Tele-Scoop Diaries | teleconsultancy.blogspot.com Reviews

https://teleconsultancy.blogspot.com

The Tele-Scoop Diaries - Reports, Opinions and Advice on UK Telephone Quality. Thursday, 29 January 2015. Why should I do business with you? Every salesperson should be able to answer this question on demand. Consider for a moment how you would respond if a potential customer asked this question of you. Most salespeople answer this question directly by giving the customer what they perceive to be strong reasons to do business with their company. Take a look at the example below:. Select one (or maximum t...

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The Tele-Scoop Diaries: Handling Sales Objections

http://teleconsultancy.blogspot.com/2015/01/handling-sales-objections.html

The Tele-Scoop Diaries - Reports, Opinions and Advice on UK Telephone Quality. Tuesday, 13 January 2015. A sales objection is just that, an objection, not a complete rejection. Most sales people understand this principle and will view an objection as an opportunity to re-engage the customer. In telesales however the window of opportunity is very small. What you say and how you say it in the few short seconds after the customer's objection will dictate success or failure for the entire call. This is why q...

2

The Tele-Scoop Diaries: Telephone Etiquette

http://teleconsultancy.blogspot.com/p/telephone-etiquette-advice.html

The Tele-Scoop Diaries - Reports, Opinions and Advice on UK Telephone Quality. Http:/ teleconsultancy.blogspot.com/2012/02/offering-apologies.html. The importance of ownership and reassurance in customer service:. Http:/ teleconsultancy.blogspot.com/2011/06/what-every-customer-wants.html. Responding positively to customer enquires. Http:/ teleconsultancy.blogspot.com/2011/05/responding-positively-to-customer.html. Avoiding the Clichéd Call Close. Subscribe to: Posts (Atom). Hampton, London, United Kingdom.

3

The Tele-Scoop Diaries: Business retention.

http://teleconsultancy.blogspot.com/2011/06/business-retention.html

The Tele-Scoop Diaries - Reports, Opinions and Advice on UK Telephone Quality. Tuesday, 21 June 2011. TCTC have seen an increase in demand for training on telephone business retention. Most typically this is where customers are considering cancelling their policy / subscription or taking their money elsewhere. When faced with these situations it is essential to remain calm, not to appear annoyed or defensive and to treat the request with respect and professionalism. The seed for retention. Failure to mak...

4

The Tele-Scoop Diaries: March 2014

http://teleconsultancy.blogspot.com/2014_03_01_archive.html

The Tele-Scoop Diaries - Reports, Opinions and Advice on UK Telephone Quality. Monday, 17 March 2014. The Aspirational Telesales Introduction. The aspirational introduction is so called because it tells the customer exactly where you aspire to be. In many ways this is the most honest of all telephone sales introductions and is based on 2 simple steps:. Tell the customer exactly where you aspire to be. Ask for their assistance / advice in how to get there. The beauty of the approach is that:. Two or more ...

5

The Tele-Scoop Diaries: February 2012

http://teleconsultancy.blogspot.com/2012_02_01_archive.html

The Tele-Scoop Diaries - Reports, Opinions and Advice on UK Telephone Quality. Monday, 13 February 2012. The value of an effective and sincere apology cannot be overstated. Get the apology right and you go a long way towards easing the frustration of a dissatisfied customer. Get the apology wrong and you add fuel to the fire of their frustration. When dealing with a complaint or an expression of dissatisfaction many service providers seem reluctant to offer an apology. When an apology is not an apology.

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tctc.co.uk tctc.co.uk

TCTC | Developing Telecom Excellence

http://tctc.co.uk/about1.php

The Telephone Consultancy and Training Company (TCTC). We provide bespoke, onsite training for clients across a wide range of industry sectors. Listed below are some examples of the types of programme we have delivered:. Click on the title for summary details). Customer Care by Telephone. Maximising Customer Experience by Telephone. Handling Complaints by Telephone. Responding Confidently to Challenging Customer Requests / Demands. Professional Etiquette for Outbound Calling. Up-selling on Inbound Calls.

tctc.co.uk tctc.co.uk

TCTC | Developing Telecom Excellence

http://tctc.co.uk/about5.php

The Telephone Consultancy and Training Company (TCTC). We understand the importance of service measurement. We can help you measure the levels of telephone quality within your business and our extensive experience can provide you with valuable management information to consistently improve the levels of telephone quality. Assessment criteria / standards. Recorded calls from your call centre. If recording is not an option please refer to our Mystery Calling service. Key areas of service excellence. We can...

tctc.co.uk tctc.co.uk

TCTC | Developing Telecom Excellence

http://tctc.co.uk/about3.php

The Telephone Consultancy and Training Company (TCTC). We approach the design of every training programme with the following methodology:. We always take time to analyse a representative sample of calls from your organisation. This process enables us to identify specific training requirements. This also uncovers valuable, live call examples to address during the delivery stage of the training programme. Construction of personalised training materials. Evaluating the success of training. Lsquo;Thank you f...

tctc.co.uk tctc.co.uk

TCTC | Developing Telecom Excellence

http://tctc.co.uk/about2.php

The Telephone Consultancy and Training Company (TCTC). We provide bespoke, onsite training for clients across a wide range of industry sectors. Listed below are some examples of the types of sales programmes we have delivered:. Click on the title for summary details). Outbound Sales Calling - Module 1 - Outbound Introductions and Cold Calling. Outbound Sales Calling - Module 2 - Initial Objections and Information Gathering. Outbound Sales Calling - Module 3 - Presenting Sales and Buying Signals.

tctc.co.uk tctc.co.uk

TCTC | Developing Telecom Excellence

http://tctc.co.uk/about6.php

The Telephone Consultancy and Training Company (TCTC). We understand the importance of research and preparation for training but we do not feel you should have to pay for this. Unlike many competitors we do not charge for developing your new training materials or for onsite research / meetings. The essential work carried out to develop your programme is completed at no cost to you. This means that when you employ TCTC you will only ever pay for the time we spend delivering your programme.

tctc.co.uk tctc.co.uk

TCTC | Developing Telecom Excellence

http://tctc.co.uk/clients.php

The Telephone Consultancy and Training Company (TCTC). Nissan Motor Group (GB). Central and Local Government. London Borough of Ealing. London Borough of Hounslow. Royal Borough of Kensington and Chelsea. Bank of Valletta (Malta). Edward Mellor Estate Agents. Retail / Construction / Miscellaneous. Sign up to our newsletter:. Personnel Manager, Home Office. The Telephone Consultancy and Training Company 2011.

tctc.co.uk tctc.co.uk

TCTC | Developing Telecom Excellence

http://tctc.co.uk/projects.php

The Telephone Consultancy and Training Company (TCTC). TCTC have successfully completed a wide range of training and assessment projects for a sigificant number of clients. Examples include:. Fidelity Investments – Training. Zurich – Telephone Sales Training and Assessment. Zurich – E Support Telephone Training. Zurich – Support Centre Telephone Quality and Training. Pilkington – Consultancy, Training and Assessment. Allianz – Training and Assessment. Coca–Cola – Training. We were asked to create a bespo...

tctc.co.uk tctc.co.uk

TCTC | Developing Telecom Excellence

http://tctc.co.uk/index.php

The Telephone Consultancy and Training Company (TCTC). The Telephone Consultancy and Training Company (TCTC) was established in 1996 and is the trading name of Telecom Excellence Limited. We are experts in the design and delivery of bespoke telephone training packages. We specialise solely in the development of telephone quality and sales. We are not one of the many general training providers who offer limited telephone skills courses as a small part of a wider portfolio. Sign up to our newsletter:.

tctc.co.uk tctc.co.uk

TCTC | Developing Telecom Excellence

http://tctc.co.uk/about4.php

The Telephone Consultancy and Training Company (TCTC). Our style of delivery is professional yet informal. Our approach is deliberately designed to be punchy, direct and thought provoking. We do not waste time padding out sessions with unrelated information / exercises. Delegates will never leave one of our workshops questioning the training's relevance or value to their role. The personalised workbook forms the cornerstone of each session and we also employ a range of training methods including:. Lsquo;...

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TELECONSULTA

Jueves, 11 de diciembre de 2008. La consejera de Salud, María Kutz Peironcely, ha visitado esta mañana una consulta de diálisis peritoneal en el Servicio de Nefrología del Hospital de Navarra realizada mediante técnicas de telemedicina que se aplican por primera vez en Navarra para este fin. La novedad de la teleconsulta radica en la relación personal y directa que médico y paciente pueden establecer. Es una consulta en directo, que evita el? Por otra parte, la máquina cicladora está conectada a un módem...

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chauTELECONSULTA

Jueves, 11 de diciembre de 2008. OBJETIVOS DE LA TELECONSULTA. Telemedicina FMBUAP aspira a:. Consolidar un programa de calidad que otorgue servicios de salud especializados y la formación de recursos humanos en medicina, estomatología y enfermería que se integren al sector salud para mejorar la atención de los grupos sociales marginados y migrantes del estado de Puebla y la República Mexicana, mediante el uso de las más modernas tecnologías de informática y telecomunicaciones. COMO USAR LA TELECONSULTA.

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The Tele-Scoop Diaries

The Tele-Scoop Diaries - Reports, Opinions and Advice on UK Telephone Quality. Thursday, 29 January 2015. Why should I do business with you? Every salesperson should be able to answer this question on demand. Consider for a moment how you would respond if a potential customer asked this question of you. Most salespeople answer this question directly by giving the customer what they perceive to be strong reasons to do business with their company. Take a look at the example below:. Select one (or maximum t...

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TeleConsultancy

Just another WordPress site. August 14, 2015. TeleConsultancy supports the Single Market &. Economy initiative of CARICOM. And aims to assist regulatory authorities of small island states to benefit of greater critical mass, pooled resources and achieve greater economies of scale, as it relates to instruments and resources to assist in the enforcement of rules and regulation in the regional telecommunications sector. Public Talk Series on Cloud Computing: Gentle Introduction to Cloud Computing.

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The owner of teleconsultant.com. Is offering it for sale for an asking price of 2403 USD! This page provided to the domain owner free. By Sedo's Domain Parking. Disclaimer: Domain owner and Sedo maintain no relationship with third party advertisers. Reference to any specific service or trade mark is not controlled by Sedo or domain owner and does not constitute or imply its association, endorsement or recommendation.

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teleconsultant.net - This website is for sale! - teleconsultant Resources and Information.

The owner of teleconsultant.net. Is offering it for sale for an asking price of 1000 USD! This page provided to the domain owner free. By Sedo's Domain Parking. Disclaimer: Domain owner and Sedo maintain no relationship with third party advertisers. Reference to any specific service or trade mark is not controlled by Sedo or domain owner and does not constitute or imply its association, endorsement or recommendation.

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TeleConsultants NZ | Delivering excellent future-proofed outcomes for your telecommunications and ICT projects

Simplifying your telecommunications technology. Strategic and tactical advice and planning. Ensuring you have the best fit solutions and services. If you want to understand how telecommunications can help drive business initiatives, now and in the future, let us show you. Solution Design and Subject Matter Expertise. Voice solutions are a specialist part of ICT. See how you can add our experience and expertise to your team. Cost Control and Savings. Vendor Selection and Management. To fit your needs.

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Teleconsutants

Teleconsultants and Associates Limited has provided telecommunications consultancy services to clients amongst which have been major vendors and operators in the industry and also to several financial institutions. Contact a representative on any of the below contact details. 77 Wayland Avenue, Brighton, East Sussex BN43 5HL. England. Ultant and Associates Ltd. Teleconsultants and Associates Ltd. Teleconsultants and Associates Ltd.



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