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The Art of IT Management | Strategies, Methodologies, & Best Practices for Better IT Management

Strategies, Methodologies, & Best Practices for Better IT Management (by Rick Spair)

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The Art of IT Management | Strategies, Methodologies, & Best Practices for Better IT Management | theartofitmanagement.org Reviews
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Strategies, Methodologies, & Best Practices for Better IT Management (by Rick Spair)
<META>
KEYWORDS
1 soft savings
2 hard savings
3 better response times
4 improved customer/user satisfaction
5 increased staff skills
6 increased system uptime
7 reduced support costs
8 reduced cycle time
9 improved resource utilization
10 streamlining it operations
CONTENT
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soft savings,hard savings,better response times,improved customer/user satisfaction,increased staff skills,increased system uptime,reduced support costs,reduced cycle time,improved resource utilization,streamlining it operations,long term cost reduction
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The Art of IT Management | Strategies, Methodologies, & Best Practices for Better IT Management | theartofitmanagement.org Reviews

https://theartofitmanagement.org

Strategies, Methodologies, & Best Practices for Better IT Management (by Rick Spair)

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1

ITIL Brings Cost Savings to the Service Desk | The Art of IT Management

http://theartofitmanagement.org/2012/06/09/itil-brings-cost-savings-to-the-service-desk

The Art of IT Management. Strategies, Methodologies, and Best Practices for Better IT Management. Laquo; Alignment Using IT Strategy Maps. ITIL Brings Cost Savings to the Service Desk. Enterprises are adopting the Information Technology Infrastructure Library ( ITIL. Figure 1. ITIL Cost Savings Distribution. Some of the examples of the savings enterprises are realizing from adopting ITIL for the service desk are listed below:. Increased visibility of the value of IT. Defined roles and responsibilities.

2

Is Constant Help Desk Turnover Good? | The Art of IT Management

http://theartofitmanagement.org/2010/06/02/is-constant-help-desk-turnover-good

The Art of IT Management. Strategies, Methodologies, and Best Practices for Better IT Management. Laquo; Employee Security Awareness. IT Service Quality Can Improve With Human Sigma. Is Constant Help Desk Turnover Good? Help Desk Staffing Profile. Looking at Help Desk Turnover. Despite common beliefs that turnover is high in help desk positions, recent research reveals that this is not always true. Organizational turnover was higher than help desk turnover in companies surveyed. Higher cost per user:.

3

Employee Security Awareness | The Art of IT Management

http://theartofitmanagement.org/2010/06/01/employee-security-awareness-2

The Art of IT Management. Strategies, Methodologies, and Best Practices for Better IT Management. Laquo; Measuring IT for Corporate Objectives. Is Constant Help Desk Turnover Good? No one wants to play the bad guy by monitoring every single action that a user makes. However, the unfortunate reality is that a good portion of security breaches are caused by staff members, whether inadvertently or intentionally. Incidents of both kinds come in a variety of forms:. Act First, Think Later. Solidify and streng...

4

Alignment Using IT Strategy Maps | The Art of IT Management

http://theartofitmanagement.org/2011/09/19/alignment-using-it-strategy-maps

The Art of IT Management. Strategies, Methodologies, and Best Practices for Better IT Management. Laquo; Reduce Outsourcing Risk. ITIL Brings Cost Savings to the Service Desk. Alignment Using IT Strategy Maps. In today’s organizations, CIOs must focus on IT strategies that are more fully aligned with business strategy. Learn how a strategy map can serve as a visual blueprint for the CIO to align IT functions and services to support the overall strategy of the organization. What Is a Strategy Map? The Bal...

5

Branding IT | The Art of IT Management

http://theartofitmanagement.org/2010/06/30/branding-it

The Art of IT Management. Strategies, Methodologies, and Best Practices for Better IT Management. Laquo; Increase Your Credibility Without Geek Talk. Brand building has traditionally been a marketing initiative. However, many of the same concepts that apply when marketing your company’s products or services externally also apply when promoting your IT department internally. Use the following branding advice to help communicate your department’s value to the rest of the organization:. Aligning IT initiati...

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The Art of IT Management | Strategies, Methodologies, & Best Practices for Better IT Management

The Art of IT Management. Strategies, Methodologies, and Best Practices for Better IT Management. ITIL Brings Cost Savings to the Service Desk. June 9, 2012. Enterprises are adopting the Information Technology Infrastructure Library ( ITIL. For alignment between business and IT, to streamline IT operations and capture potential cost savings. Recent research reveals that over 70% of enterprises adopting ITIL for their service desk are realizing significant benefits (see Figure 1). ITIL best practices help...

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