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theconciliumgroup.com

The Concilium Group - HOME

Malaysian company specialising in customer satisfaction and service measurement initiatives to drive bottom line results.

http://www.theconciliumgroup.com/

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Malaysian company specialising in customer satisfaction and service measurement initiatives to drive bottom line results.
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1 customer service
2 customer feedback
3 customer service measurement
4 customer satisfaction
5 employee engagement
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about us,what we do,concilium council,customers,client login,demo video,insight,is the catalyst,measurement,action,change
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The Concilium Group - HOME | theconciliumgroup.com Reviews

https://theconciliumgroup.com

Malaysian company specialising in customer satisfaction and service measurement initiatives to drive bottom line results.

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theconciliumgroup.com theconciliumgroup.com
1

CONCILIUM COUNCIL - The Concilium Group

http://www.theconciliumgroup.com/concilium-council.html

DO NOT CLICK HERE. The Concilium Council is a ‘. Rsquo; of executives, entrepreneurs and business leaders. Each member is selected on their business experience and acumen. The Council’s mandate is to contribute to the development and strategic growth of The Concilium Group and its clients. Guy Robertson was appointed to the board of The Concilium Group Sdn Bhd as Managing Director in 2010. Simon Soong is the Founder and Managing Director of the Master Materials Group of Companies. The group specialis...

2

ABOUT US - The Concilium Group

http://www.theconciliumgroup.com/about-us.html

DO NOT CLICK HERE. Testimony to our conviction is the success of our own business which survived infancy - particularly at the height of the worst economic crisis the world has endured since the Great Depression. We did this through solid business governance and remaining resolute in our belief that service will drive sustained growth - more so in difficult times, and we proved this with our own clients', many of whom we still serve today.

3

WHAT WE DO - The Concilium Group

http://www.theconciliumgroup.com/what-we-do.html

DO NOT CLICK HERE. Our methodology is built on the premise that key business drivers exist between each stage of the Customer Growth Cycle. Weakness at any stage in this value chain can have a detrimental impact on the overall strategic development of the enterprise. Measuring the strength of each link in the chain, understanding where the weaknesses and gaps exist, and taking action to remedy the problems will improve bottom-line performance. This is the essence of Customer and Employee Engagement!

4

DEMO VIDEO - The Concilium Group

http://www.theconciliumgroup.com/demo-video.html

DO NOT CLICK HERE. Customer Insight At your fingertips. Consumer Insight Survey (CiS), is a mobile research and customer feedback system. Designed with your customer in mind, CiS Survey is the most convenient and effective way to collect real-time feedback the moment customers experience your service. We can now track our staff performance against business metrics on a daily basis". Click here for more information. 3-D Mystery Shopping -. Take a journey through the eyes of your customer. Communicating be...

5

CUSTOMERS - The Concilium Group

http://www.theconciliumgroup.com/customers.html

DO NOT CLICK HERE. An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage. If you would like more information about the clients we service and the work we have done, please click the button below. We look forward to being of service. Malaysia ( 603) 2117-5056 Singapore ( 65) 6829-2294 council@theconciliumgroup.com Client Login.

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DO NOT CLICK HERE. Change is a Consequence of Action - Where. Innovative technology and tools allowing you to reach out to your customers and measure the extent to which you are delivering on your brand promise. Real-time insight through online customer management dashboard reporting platform, designed to make key service and customer metrics visible to all stakeholders throughout the organisation. Malaysia ( 603) 2117-5056 Singapore ( 65) 6829-2294 council@theconciliumgroup.com Client Login.

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