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Found it.The Easy Rider. After much searching around Fred's business, we have finally tracked down the 7th monster. So let's meet The Easy Rider. This grisly gremlin will try to disguise itself behind an image of hard work and efficiency. However, little do you know that they are cutting corners and performing the bare minimum at every stage of the process. They will always suggest a simple option regardless of the. How to get rid of? Your eyes open to those who resist change and new opportunities. Poste...

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Found it.The Easy Rider. After much searching around Fred's business, we have finally tracked down the 7th monster. So let's meet The Easy Rider. This grisly gremlin will try to disguise itself behind an image of hard work and efficiency. However, little do you know that they are cutting corners and performing the bare minimum at every stage of the process. They will always suggest a simple option regardless of the. How to get rid of? Your eyes open to those who resist change and new opportunities. Poste...

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_ | thecustomerexperiencemonsters.blogspot.com Reviews

https://thecustomerexperiencemonsters.blogspot.com

Found it.The Easy Rider. After much searching around Fred's business, we have finally tracked down the 7th monster. So let's meet The Easy Rider. This grisly gremlin will try to disguise itself behind an image of hard work and efficiency. However, little do you know that they are cutting corners and performing the bare minimum at every stage of the process. They will always suggest a simple option regardless of the. How to get rid of? Your eyes open to those who resist change and new opportunities. Poste...

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thecustomerexperiencemonsters.blogspot.com

1

_: The Brain Baffler

http://www.thecustomerexperiencemonsters.blogspot.com/2013/07/the-brain-baffler.html

Why hello - how are you doing? Overloading people with too much information is this creature’s specialism. If there is a way to confuse customers, this monster will look to use it. Multiple numbers of brochures, long winded website pages and verbose call centre scripts are all indicators this monster has been busy. How to get rid of? Measure drop outs in customer journey. Undertake customer collateral review using a “new pair of eyes”. Posted by Customer Experience Monsters. 8220;If history were t. Our e...

2

_: The Jargon Jelly

http://www.thecustomerexperiencemonsters.blogspot.com/2013/07/the-jargon-jelly.html

Hi there - Jargon Jelly here. Often found in literature, on websites and over scripted call centre scripts. Look out for customers dropping out of web journeys and application processes – that’s often where you’ll find this corporate fiend looking to kill off customers early on. How to get rid of? Develop a company “tone of voice” built around your brand values. Test with real customers. Find a champion (your “monster slayer” )who is the living embodiment of your tone. Subscribe to: Post Comments (Atom).

3

_: The Dis-engager

http://www.thecustomerexperiencemonsters.blogspot.com/2013/07/the-dis-engager_5.html

I'm not bothered what you think - I'm the Dis-engager. This trouble maker creates some of the most recognised symptoms in the staff : rumours and gossip being spread, no curiosity in their business or their future, do nothing to identify innovation or new ideas, do not have strong communicational relationship with their manager. How to get rid of? Don’t worry, there are many solutions to this problem – here are a few. Regular feedback on performance is always crucial. Subscribe to: Post Comments (Atom).

4

_: The Systems Sucker

http://www.thecustomerexperiencemonsters.blogspot.com/2013/07/the-systems-sucker.html

Hey - this is me. This beast lurks inside organisations ‘ processes ensuring there is no join up between how different areas of the business work together. A customer’s journey will appear disjointed with no warm handovers between people . How to get rid of? Firstly map out your existing customer journeys. Include even the less obvious ones as these are where you’ll find these fiends. Identify gaps remembering to review customer complaint data and staff input. Posted by Customer Experience Monsters.

5

_: Fred's challenge

http://www.thecustomerexperiencemonsters.blogspot.com/2013/07/freds-challenge.html

Meet Fred – he works blooming hard running an organisation that that provides a range of services to hundreds of thousands of customers every year. However, he currently has a problem! He has always been really proud about the experience his company gives to his favourite people, his customers – however he has noticed that a number of customer based KPI’s are deteriorating and he has become worried. Posted by Customer Experience Monsters. Subscribe to: Post Comments (Atom). 8220;If history were t. The mo...

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Found it.The Easy Rider. After much searching around Fred's business, we have finally tracked down the 7th monster. So let's meet The Easy Rider. This grisly gremlin will try to disguise itself behind an image of hard work and efficiency. However, little do you know that they are cutting corners and performing the bare minimum at every stage of the process. They will always suggest a simple option regardless of the. How to get rid of? Your eyes open to those who resist change and new opportunities. Poste...

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