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Risk and Compliance Management Solutions | OnviSource
http://onvisource.com/solution/risk-compliance-management.php
Risk and Compliance Management. Protect your business and comply with rules and regulatory requirements. Record 100% of all your customer and business interactions such as telephone calls, emails, chats, and agent screens for proof and verification of the exact circumstances for each interaction and transaction. Today’s smart enterprises and contact centers maintain legal and contractual compliance by implementing OnviSource’s cost effective call recording. Protection with Automated Quality Monitoring.
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OnviSource Service Bulletins
http://onvisource.com/support/servicebulletins.php
LOGIN - Customer Portal. Enter or track a service ticket. LOGIN - Support Materials. Access videos and product documentation. REGISTER for a Login. Register for periodic product training. If you don't find the support. You're looking for here,. One Call Solution Center. End of Life (EOL) - OnviCall™ Manual Data Replication. Jimmy Walsh, Director of Operations and Customer Services. We fully realize that the legacy replication software played an important role in your billing, data backup and recovery, di...
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Enterprise and Contact Center WFO Industry Solutions | OnviSource
http://onvisource.com/solution/index.php
The Soul of Our Solutions. Omni-Channel Capture and Analytics Integrated with Cross-Channel Analytics. At the center of our solutions resides a Core Intelligence, OnVision™,. Workforce Optimization for Front and Back Office. Workflow and Process Automation-Compliance for Front and Back Office. Voice of Customer (VoC), Customer Journey Analytics (CJA), and Enterprise Feedback Management (EFM). Customer (or employee) transactions are captured at all touchpoints and through multiple channels of calls, email...
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OnviCloud Cloud and Managed Services and SaaS | OnviSource
http://onvisource.com/cloud/index.php
Managed Services and SaaS. Telecom and Call Center Services. Cloud Services, Managed Services and Software as a Service (SaaS). OnviSource cloud services offer a range of flexible and tailored solutions. This includes variable terms, lease-to-purchase, pick-and-choose services, scale up-and-down, hybrid cloud and on premise solutions. Free up your valuable IT resources to focus on more critical tasks and projects. Try new software applications without capital expenditure.
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Workforce Management Software for the Enterprise
http://onvisource.com/solution/workforce-management.php
Employees are the life blood of any organization. Without them, the job won’t get done and your business will suffer from a lack of customer service in the call center and the disruption of transaction processing in the back office. Implementing workforce management software gives you the benefit of always having an accurate number of employees available and ready to fulfill all of your customers’ needs generating improvements across your organization. Solution offers open interfaces for the best fit int...
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Customer Data Unification | OnviSource
http://onvisource.com/solution/data-unification.php
The answer is automated solutions. Captures user-defined data throughout the customer transaction journey from telecom, WFO and CRM platforms; front and back office customer touch points. Deposits the resulting associated information in a single, user-defined record. Access multiple platforms and systems in various dispersed locations. Capture and collect the user-defined data and KPIs related to each platform. Evaluate against user-defined thresholds and logic.
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Call Routing and Management for Contact Centers and Enterprises
http://onvisource.com/solution/call-routing.php
Call Routing and Management. From growing start-ups to managing multiple locations and a remote workforce are you prepared for future growth? Can one of the most important customer facing devices in your business, your phone system, keep up? We can show you how easy it is to transition from a costly, legacy system, or no system, to a modern communications solution that's on-site, hosted, or a combination of both to fit the needs of your business. Operations for internal contact centers. Office Voice Mail...
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Systems Operations Support
http://onvisource.com/solution/systems-operations-support.php
Offers an IT insurance plan for your contact center and back office infrastructure supporting all of our products. It will give you the peace of mind that your IT organization is equipped to handle daily operations as well as the unexpected and much more. Unifying operational data across multiple platforms and sites improves your operation management and reduces your workload and expenses. Reduce IT workload and expenses. Backup, recovery, redundancy. Data and media imports and exports. Avoid adding more...
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OnviSource Answering and Customer Service Applications
http://onvisource.com/solution/telephone-answering-service.php
Answering Service and Multi-media Messaging and Dispatching. The call center is often the first time potential customers have contacted your business opening up an opportunity to be gained or lost. They will immediately know you appreciate them when they are greeted by a live, knowledgeable agent who is ready to assist them at all hours of the night and day. Enhance your revenues, retain and grow your customers through add-on service applications such as answering, dispatch and emergency services. Grow y...
