hyken.com
Customer Service Hangout with Customer Service Expert Shep Hyken | Shep Hyken
http://hyken.com/customerservicehangout
Contact Shep (314) 692-2200. Where Customer Service Experts Share Tips, Strategies and More! Welcome to the Customer Service Hangout. Bestselling business author and customer service expert. Interviews other customer service and experience experts from around the world using the Google Hangout platform. Shep Hyken Hangs Out With Randi Busse and Talks About Turning Rants Into Raves. We also talk about Randi’s book. Turning Rants Into Raves. 1 Think Like an Owner. 4 Walk In Your Customers Shoes. Welcome to...
neccf.org
Whitepapers, Presentations, Industry Resources from NECCF
http://www.neccf.org/whitepapers.html
Contact Center Pipeline Executive Talk Videos. Interviews at the 2015 NECCF Vendor Forum with Linda Harden, Publisher, Contact Center Pipeline. New-hire Training and Call Center Attrition Rates. Stacey Swim, Contact Center Manager, Unum, describes new-hire training program and its impact on center’s attrition rates. Driven by customer’s needs and desires. Mark Kantor, Lego Operations Support Team Lead, describes how his day is driven by the customer needs and desires. 2015 Fall Forum Presentations. 7 Ste...
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