nphase.blogspot.com
Smart Services Blog: Turning the Corner with Smart Service Chains
http://nphase.blogspot.com/2008/07/turning-corner-with-smart-service.html
Wednesday, July 23, 2008. Turning the Corner with Smart Service Chains. As I've mentioned in previous posts, industry discourse continues to intensify around how smart services can enable OEMs to become more predictive - and in due course, more profitable - in the way they design, sell, and service their products. For those of you interested in another installment in this ongoing discussion, make sure to mark your calendars on August 5th, 11:30 am ET (10:30 am CT). Corner with Smart Service Chains. AEMP ...
nphase.blogspot.com
Smart Services Blog: June 2008
http://nphase.blogspot.com/2008_06_01_archive.html
Thursday, June 26, 2008. How Smart are your Smart Services? Since the dawn of the information age, plenty of ink - and blog bytes for that matter - has been dedicated to the differentiation between "data" and "knowledge." Most companies' plates overfloweth with the former, but starve for the latter. What separates top smart services practitioners from the also-rans has a lot to do with how the OEM, service network partner, and asset operator systematically extract actionable. Well-tuned analytics go beyo...
nphase.blogspot.com
Smart Services Blog: March 2008
http://nphase.blogspot.com/2008_03_01_archive.html
Tuesday, March 11, 2008. Braving the Wild Blue Yonder. One of these days, I'll be able to post to this blog without apologizing for the time elapsed since the last installment. But not this time. It certainly has been a hectic start to 2008, due in large part to the hours I've already logged at 30 some-odd thousand feet. What this airborne time has afforded me though is the ability to catch up on some reading, and I recently read from cover-to-cover for the first time Blue Ocean Strategy. As you can see ...
vigoroso.blogspot.com
Service Chain Guru: Live From Field Service 2007: Day Two
http://vigoroso.blogspot.com/2007/04/live-from-field-service-2007-day-two.html
The forum for manufacturers looking to redefine their service and support operations as strategic profit centers. Wednesday, April 25, 2007. Live From Field Service 2007: Day Two. Have you ever had your picture taken with a 200-pound python? I'd be lying if I didn't admit that this was one of my highlights on the second day here in Vegas. But aside from the crowd-pleasing stunts at the cocktail reception, there were a couple memorable tidbits from the day's main event as well. May 18, 2013 at 2:05 PM.
nphase.blogspot.com
Smart Services Blog: December 2007
http://nphase.blogspot.com/2007_12_01_archive.html
Thursday, December 27, 2007. 2008: The Year of. How does that saying go? If you don't learn from your past, you're doomed to repeat it." Here's hoping that we all can retain at least a few of the hard-learned smart services lessons of 2007 and break new ground in the new year. At the risk of repeating past prognosticative pitfalls, I can't help but to offer up the following holiday food for thought:. 1 Green is the new black. Earlier this year, law-makers are contributing to this heightened consciousness...
nphase.blogspot.com
Smart Services Blog: July 2008
http://nphase.blogspot.com/2008_07_01_archive.html
Wednesday, July 23, 2008. Turning the Corner with Smart Service Chains. As I've mentioned in previous posts, industry discourse continues to intensify around how smart services can enable OEMs to become more predictive - and in due course, more profitable - in the way they design, sell, and service their products. For those of you interested in another installment in this ongoing discussion, make sure to mark your calendars on August 5th, 11:30 am ET (10:30 am CT). Corner with Smart Service Chains. 8217;...
nphase.blogspot.com
Smart Services Blog: August 2009
http://nphase.blogspot.com/2009_08_01_archive.html
Monday, August 10, 2009. Black Swans Grace Summit '09. A funny thing happened on the way to the Smart Services Leadership Summit last month, perched atop the cliffs of La Jolla, California. Despite record-high surf, we announced to a full house of 300 delegates that this was to be the last Summit of its kind. Sounds like an ending. But I assure you we were talking about a beginning - the start of a. I'll leave the prognosticating to our analyst and reporter colleagues, but it struck me that the. From an ...
nphase.blogspot.com
Smart Services Blog: August 2007
http://nphase.blogspot.com/2007_08_01_archive.html
Wednesday, August 29, 2007. Party like a. Service Exec? If it were left up to conference companies, you and I would find ourselves at a different one-of-a-kind exclusive symposium of senior grand poobah mucky-mucks every week of the year. But alas, we have day-jobs. That said, allow me to implore you to consider joining us in Orlando next month - September 17th and 18th to be exact - at AFSMI's annual World Conference. So this won't be your father's or grandfather's AFSMI. Please don't mistake this for a...
nphase.blogspot.com
Smart Services Blog: August 2008
http://nphase.blogspot.com/2008_08_01_archive.html
Friday, August 8, 2008. Exit Polls: Summit Delivers. As expected, the sun was shining in San Diego last week. But for 74% of delegates, the 4th Annual Smart Services Leadership Summit. Expectations. And I'd have to include myself in that group. Highlights abound - many of which will be available shortly via online video clips - but here are a few that come to mind:. Spot-on reminders from Dr. Mary Jo Bitner of Arizona State's Center for Services Leadership. Spurring words from Jim Sweeney of CardioNet.
SOCIAL ENGAGEMENT