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The VUI Post

Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Saturday, July 3, 2010. You've seen those commercials where they make noise about how when you call Citibank, you won't be tortured by an IVR? Links to this post. Sunday, September 13, 2009. Zeno from the VUIDs group. Asked the following question:. Would be very interesting. I think in such cases, the potential fast-tracking is worth the mental map disruption. Wheth...

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Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Saturday, July 3, 2010. You've seen those commercials where they make noise about how when you call Citibank, you won't be tortured by an IVR? Links to this post. Sunday, September 13, 2009. Zeno from the VUIDs group. Asked the following question:. Would be very interesting. I think in such cases, the potential fast-tracking is worth the mental map disruption. Wheth...

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6 no comments

7 randomising prompts

8 an interesting response

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The VUI Post | thevuipost.blogspot.com Reviews

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Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Saturday, July 3, 2010. You've seen those commercials where they make noise about how when you call Citibank, you won't be tortured by an IVR? Links to this post. Sunday, September 13, 2009. Zeno from the VUIDs group. Asked the following question:. Would be very interesting. I think in such cases, the potential fast-tracking is worth the mental map disruption. Wheth...

INTERNAL PAGES

thevuipost.blogspot.com

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The VUI Post: December 2007

http://thevuipost.blogspot.com/2007_12_01_archive.html

Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Tuesday, December 25, 2007. On Silence: Part II. 3 Between categories of options. What would you like to do next? You can say,. Buy stock," or. You can also say,. Speak to a manager.". 4 When interacting with power-users. What would you like to do next? You can say,. Buy stock," or. You can also say,. Speak to a manager.". What would you like to do next? You can say,.

2

The VUI Post: Randomising prompts...

http://thevuipost.blogspot.com/2009/09/randomising-prompts.html

Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Sunday, September 13, 2009. Zeno from the VUIDs group. Asked the following question:. Would be very interesting. I think in such cases, the potential fast-tracking is worth the mental map disruption. Was from Eduardo Olvera, who wrote:. Hookah hose's Hookah Accessories. Http:/ www.maharajahookah.com/hookah-accessories/cat 8.html. Extra Hose For Hookahs. The Angel&#4...

3

The VUI Post: April 2008

http://thevuipost.blogspot.com/2008_04_01_archive.html

Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Saturday, April 26, 2008. CP Wire picks up opening prompt tips. The article is at: http:/ www.contactprofessional.com/cpwire/cpw041608.htm. The story was also picked up by Inside ARM. Links to this post. Subscribe to: Posts (Atom). CP Wire picks up opening prompt tips. Promote The VUI Post. The Angel.com Blog. Voice User Inteface Design. Subscribe to the feed.

4

The VUI Post: Please listen carefully as we don't really care how awful our IVR is...

http://thevuipost.blogspot.com/2008/02/please-listen-carefully-as-we-dont.html

Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Monday, December 22, 2008. Please listen carefully as we don't really care how awful our IVR is. But there is one particular little gem that, in spite of the thick skin of my ears, still gets my goat. I'm talking about, "Please listen carefully as our options may have changed! So wherefore the horrid little habit? Requires a bit of a struggle. If you are a VUI d...

5

The VUI Post: February 2009

http://thevuipost.blogspot.com/2009_02_01_archive.html

Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Saturday, February 14, 2009. Closing the Dialog - Part II. 4 Provide the option to cancel a transfer to an agent. After providing the user with an estimate of how long it will take them to reach an agent, provide the user with the option to cancel the transfer and to either return to the self-service dialog or to leave a voice mail. Users hate to be placed on hold.

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The VUI Post

Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Saturday, July 3, 2010. You've seen those commercials where they make noise about how when you call Citibank, you won't be tortured by an IVR? Links to this post. Sunday, September 13, 2009. Zeno from the VUIDs group. Asked the following question:. Would be very interesting. I think in such cases, the potential fast-tracking is worth the mental map disruption. Wheth...

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