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Thinking CRMCRM Strategy Customer Experience Organization Cultures Customer Service Customer Loyalty Innovation Customer Delight Outside In Customer Psychology
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CRM Strategy Customer Experience Organization Cultures Customer Service Customer Loyalty Innovation Customer Delight Outside In Customer Psychology
http://www.thinkingcrm.com/
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Thinking CRM | thinkingcrm.com Reviews
https://thinkingcrm.com
CRM Strategy Customer Experience Organization Cultures Customer Service Customer Loyalty Innovation Customer Delight Outside In Customer Psychology
thinkingcrm.com
Thinking CRM: April 2012
http://www.thinkingcrm.com/2012_04_01_archive.html
Questions, Answers and Thoughts about Customer Management. Thursday, April 5, 2012. Organization Cultures - Is yours Customer Centric? In one of my earlier posts, I discussed that employee satisfaction is directly proportional to customer satisfaction. Recently, while reading about customer loyalty and how each organization considers loyalty differently. I started thinking about organization cultures and how employees are a big part of it. Subscribe to: Posts (Atom).
Thinking CRM: Making Customers Smile
http://www.thinkingcrm.com/2013/11/making-customers-smile.html
Questions, Answers and Thoughts about Customer Management. Tuesday, November 5, 2013. A lot of us know that we do our best work when we are happy. If there is stress or tension, we generally either try to avoid the situation or choose the least challenging avenues to get the work done. Those are not always the best pieces of work, they are generally just mediocre. I was reminded of this fact in an email that I got recently. Now, hold that thought. When you put both of these together, what do we get?
Thinking CRM: The Golden Rule and the Customer
http://www.thinkingcrm.com/2013/09/the-golden-rule-and-customer.html
Questions, Answers and Thoughts about Customer Management. Thursday, September 19, 2013. The Golden Rule and the Customer. Recently, I read a post from Don Peppers. Talking about what it would take to make a genuinely trustable airline. In his post he refers to the Golden Rule, "Do onto others as you would have them do onto you." That sparked a thought in my mind about how we treat our customers today. Do we really follow this rule? A bigger question is, do we need to? Some customer relations will be clo...
Thinking CRM: October 2012
http://www.thinkingcrm.com/2012_10_01_archive.html
Questions, Answers and Thoughts about Customer Management. Monday, October 22, 2012. Creatively Delighting Your Customer - A Story of Buying Online. The online store is a common phenomenon these days. For some organizations, it is their main point of sale and reason for their growth. Remember Amazon? However, online shopping is not everyones cup of tea. Some people prefer going to the regular brick and mortar establishments. Wednesday, October 10, 2012. Do Business Processes Strangle Creativity?
Thinking CRM: Traffic Jammed Customer Service
http://www.thinkingcrm.com/2014/06/traffic-jammed-customer-service.html
Questions, Answers and Thoughts about Customer Management. Wednesday, June 25, 2014. Traffic Jammed Customer Service. How many of us have endured endless wait times when calling customer service numbers? Or suffered through long lines at a POS counter? Or even waiting for a website to load and log you in for online self service. All of these are cases of "traffic jams" in the customer services. Resources/servers in case of IT). But does that solve the real problem? Doesn't that sound familiar? You might ...
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thinkingcritical.wordpress.com
David St Clare | 4 out of 5 dentists recommend this WordPress.com site
4 out of 5 dentists recommend this WordPress.com site. Welcome to WordPress.com. This is your very first post. Click the Edit link to modify or delete it, or start a new post. If you like, use this post to tell readers why you started this blog and what you plan to do with it. Blog at WordPress.com. Blog at WordPress.com. Follow “David St Clare”. Get every new post delivered to your Inbox. Build a website with WordPress.com. Add your thoughts here. (optional).
thinking critical care | a blog for thinking docs: blending good evidence, physiology, common sense, and applying it at the bedside!
A blog for thinking docs: blending good evidence, physiology, common sense, and applying it at the bedside! March 24, 2015. Physician, know thy fluids! FOAMed, #FOAMcc, #FOAMer. So I posted a quick poll on http:/ www.therounds.com. A really upcoming physician site, with the intent of getting an idea of what people use as fluids and what they know about them. The first question was “What is your fluid of choice for resuscitation? Early goal directed therapy. March 21, 2015. ORT part 2) – #FOAMed, #F...
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Thoughts Worth Thinking
Sunday, February 20, 2011. So it's been a while since my last post, my bad again! Now, lets for the sake of argument say that I am completely wrong and Christ set up an earthly ruler over the church (in clear violation to Matthew 23:9 which will still be discussed later on). And that, for the sake of argument he decided not to tell Peter that he was a pope and was to be privileged to such things as speaking infallibly ex cathedra etc etc.Christ certainly provided no means for succession! The only other e...
thinkingcritiquelly.wordpress.com
Everybody's a Critic | Just another WordPress.com site
Everybody's a Critic. Remember the show "The Critic" starring Jon Lovitz as the main character? I'm nothing like him. Top 5 Greatest Rap Duos. Jay-Z and Kanye Wests’ new album “Watch the Throne” has inspired me to consider who the greatest rap duos of all time are. I have concluded who the top 5 are, but is it the same as yours? Middot; Tagged with greatest rap duos. Jadakiss and Styles P. Jay-Z and Kanye West. Lord Tariq and Peter Gunz. Who is Mac Miller? Middot; Tagged with Big Jerm. Sorry 4 the Wait.
Thinking CRM
Questions, Answers and Thoughts about Customer Management. Tuesday, March 17, 2015. Why do customers do what they do? Recently, I was reminded of a passage from The Hitchhikers Guide To The Galaxy. The answer to the question of life and everything is: 42. That in itself is the source of a plethora of questions. but that is another story in itself. . This got me thinking though about the golden question about customers. Why do customers do what they do? Links to this post. Wednesday, June 25, 2014. My old...
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Thinking CSR | Corporate Social Responsibility from a social perspective
Corporate Social Responsibility from a social perspective. Virunga, a story about natural resources protection. Some days ago I had the opportunity to watch Virunga. 2014), the documentary feature nominated to the 2015 Oscars. The documentary tells the story of a group of individuals that risk their lives to save the Virunga National Park in the Democratic Republic of Congo, one of the last places on earth where mountain gorillas live. Salt can have negative environmental consequences. In the preceding p...
SOCIAL ENGAGEMENT