ccsdelivered.com
Customer Centered Strategies
http://www.ccsdelivered.com/links.php
Voice of the Customer. Customer Experience Professional Sites. Customer Experience Professionals Association. International Customer Service Association. Technology Services Industry Association. International Call Management Institute. Customer Service Institute of America. National Institute of Social Media. Guide to Social Media. CCS Collaboration with Maria Cancino. Click here to see Maria's bio. CCS Collaboration with Jon Norton. Click here to see Jon's bio. Click here to see the Press Release.
bobkeay.blogspot.com
Bob Keay : Will the Smart Wallet Make It?
http://bobkeay.blogspot.com/2016/10/will-smart-wallet-make-it.html
Robert Keay, a leading customer experience expert shares his thoughts and provides insights on how to improve the industry. Website's You Might Find Interesting. Tuesday, 25 October 2016. Will the Smart Wallet Make It? So what can businesses do with the mobile wallet to make it interesting, exciting and engaging? Some observation on what is happening out there right now. Ditch the paper and plastic and pitch the electronic fantastic! So what’s in the wallet for them? What’s in it for you? Done right it c...
bobkeay.blogspot.com
Bob Keay : October 2016
http://bobkeay.blogspot.com/2016_10_01_archive.html
Robert Keay, a leading customer experience expert shares his thoughts and provides insights on how to improve the industry. Website's You Might Find Interesting. Sunday, 30 October 2016. Has it Come True? The Future is Now. A recently recovered copy of Customer Service Management Magazine from November 1999 proudly presented on its front cover “ What customer service MUST become to survive the 21. So 17 years later has their advice been heeded? He went on to predict that all customers. Meanwhile Dr Carol...
bobkeay.blogspot.com
Bob Keay : Message From America
http://bobkeay.blogspot.com/2016/12/message-from-america.html
Robert Keay, a leading customer experience expert shares his thoughts and provides insights on how to improve the industry. Website's You Might Find Interesting. Monday, 5 December 2016. A recent issue of Tuck in the Media, a monthly round of news worth a second look (from Tuck School of Business at Dartmouth College, New Hampshire, USA) contained an article from Wall Street 24/7 by. By Thomas C. Frohlich, Evan Comen and Samuel Stebbins entitled Customer Service Hall of Shame. Which is worth a look.
bobkeay.blogspot.com
Bob Keay : May 2016
http://bobkeay.blogspot.com/2016_05_01_archive.html
Robert Keay, a leading customer experience expert shares his thoughts and provides insights on how to improve the industry. Website's You Might Find Interesting. Monday, 30 May 2016. The Viking Journey (Map). The Vikings of old were famous for using early maps on their voyage but Pillage and Burn. May not have been the best strategy for gaining a high reputation for customer service and their repeat visits were not viewed with any enthusiasm! Put it in a tooth glass? None of these, on returning the lady ...
keeping.com
The Customer Service Guide | Best Practices for 2015
http://www.keeping.com/customer-service
The Customer Service Guide. Best Practices for 2015. How to turn customer service into your secret weapon! Customer service can become your most profitable business strategy. If you deliver poor service, even if you charge low prices you will loose customers. But when you deliver better than average customer service you will not only retain customers for longer, but will be able to charge more. This free guide provides you with the customer service best practices. You can apply to your business. The most...
bobkeay.blogspot.com
Bob Keay : January 2016
http://bobkeay.blogspot.com/2016_01_01_archive.html
Robert Keay, a leading customer experience expert shares his thoughts and provides insights on how to improve the industry. Website's You Might Find Interesting. Sunday, 10 January 2016. The 2016 Success Formula: Define The Customer Experience From The Get Go. Make sure your customer experience commitment is based on the simple philosophy – treat the customer as you would like to be treated. Make sure production runs smoothly. Identify any hold-ups and address them. Invest in technology and training....
bobkeay.blogspot.com
Bob Keay : June 2016
http://bobkeay.blogspot.com/2016_06_01_archive.html
Robert Keay, a leading customer experience expert shares his thoughts and provides insights on how to improve the industry. Website's You Might Find Interesting. Sunday, 5 June 2016. There appears to be no doubt that the auto industry is heading for a massive paradigm shift that could change the sector from top to bottom. What is predicted to drive that change? So what does that mean for the industry and how will electric vehicles redefine the Customer experience management in the future? That is the vis...
lifeassociatesinc.com
Life Associates :: Our Affiliates
http://www.lifeassociatesinc.com/affiliates.php
Life Associates and the Center for Managing by Values. Who is Life Associates? Life Associates and The Center For Managing By Values has ongoing strategic alliances with service affiliates, which enable us to provide our capabilities with the benefit of a broad base of expertise and access to some of the worlds most accomplished professionals in their respective fields. The International Institute for Quality Service Management:. The Ken Blanchard Companies:. Life Associates : What We Provide.
bobkeay.blogspot.com
Bob Keay : September 2016
http://bobkeay.blogspot.com/2016_09_01_archive.html
Robert Keay, a leading customer experience expert shares his thoughts and provides insights on how to improve the industry. Website's You Might Find Interesting. Thursday, 29 September 2016. Engaging People - Part One - Where’s the problem? Is it the people or the leaders/managers causing disengagement? To illustrate this point Google claims to have only 5% disengaged employees and estimates that they cost the organisation €280m per annum! I have clear goals 6%. I do not do what I'm good at 11%. In 1991 ...