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the-defining-edge.com

The Defining Edge Approach

http://www.the-defining-edge.com/approach.html

Our goal is to be Australia’s Specialist Provider of select soft skills training, empowering people with the skills to create true experiences within each transaction a business provides, rather than your clients or customers simply experiencing a transaction. We aim to provide a positive environment in which to share the knowledge, expertise and experience developing the best resource in your business your people. All delegates complete an evaluation at the end of the training session, which enables us ...

the-defining-edge.com

The Defining Edge - Free Report

http://www.the-defining-edge.com/report.html

Welcome to The Defining Edge Free Report. Discover the mistakes so many businesses make on a daily basis - and how to avoid them. We take your privacy very seriously - your information will NEVER. Be shared or sold - we guarantee this. Training is your key to better business. Website built by Timeless Web Solutions.

propeltraining.com

Communication Courses

http://www.propeltraining.com/component/content/article/34-core/52-comcourses

How do we do it? What do we do? Where to find us! Why are we surprised when we receive exceptional service? Is it because customer service is now the exception rather than the rule an oxymoron in fact? Explains why exceptional service is so important;. It provides skills required to deliver world-class service;. Shares methods on how to grow existing client relationships;. Helps you build loyal relationships with customers that result in tangible return on your bottom line. Training is what you need.

propeltraining.com

Productivity Courses

http://www.propeltraining.com/component/content/article/34-core/54-productcourses

How do we do it? What do we do? Where to find us! Do you ever feel that you need more time in your day? Do you find you cant achieve all that you want to? This course gives you the tools to regain control of your workload by managing yourself and others more effectively. Learn tricks to better manage paper, be efficient electronically and have personal systems that work. You will learn to:. Say no assertively,. Deal with interruptions effectively,. Maintain a healthy work-life balance.

propeltraining.com

Courses

http://www.propeltraining.com/courses

How do we do it? What do we do? Where to find us! Why are we surprised when we receive exceptional service? Is it because customer service is now the exception rather than the rule – an oxymoron in fact? Explains why exceptional service is so important;. It provides skills required to deliver world-class service;. Shares methods on how to grow existing client relationships;. Helps you build loyal relationships with customers that result in tangible return on your bottom line. Training is what you need.

thetrainingworksbook.com

Francine Bishop

http://www.thetrainingworksbook.com/theauthors/francinebishop

Narelle Kelvin and Jo Kelvin-Platz. The Chapters and Special Offers. Francine Bishop is an expert trainer and coach with a passion for creating high performing workplaces. Her mission is to ignite peoples’ passion for their careers by empowering them with knowledge and skills that will increase their effectiveness and efficiency. Francine analyses the existing culture in a workplace, then develops a strategic training programme with her client to achieve incredible results for individuals and companies a...

thetrainingworksbook.com

Margy Reeler

http://www.thetrainingworksbook.com/theauthors/margyreeler

Narelle Kelvin and Jo Kelvin-Platz. The Chapters and Special Offers. Margy Reeler is an accountant who spent much of her career training bookkeepers at her own colleges in Zimbabwe. She progressed to communications training for corporates, and private communications coaching for individuals. Since relocating to South Africa, she has done corporate accounting and now specialises in training business soft skills. She has co-authored a book on training. Better Business Etiquette, Better Bottom Line.

thetrainingworksbook.com

Rachel Barnes

http://www.thetrainingworksbook.com/theauthors/rachelbarnes

Narelle Kelvin and Jo Kelvin-Platz. The Chapters and Special Offers. Rachel Barnes is passionate about living life to its fullest potential and believes that every day, hour and minute should count! She is the managing director and lead trainer for Walkabout Training Solutions, the umbrella company for Time Management Skills. Teaching has run in Rachel's family for three generations. She is a qualified teacher and has been a leading business and IT trainer since 1998. In addition to her years of business...

thetrainingworksbook.com

Chapter2

http://www.thetrainingworksbook.com/thechapters/chapter2

Narelle Kelvin and Jo Kelvin-Platz. The Chapters and Special Offers. Joanne Coleman - Chapter 2 summary:. Outstanding Teams, Better Bottom Line. Is your team losing you clients? Could your team be jeopardising hard earned revenue? Maybe your team is costing you unnecessarily in sick or stress leave? Through market research and the use of world class best practice techniques this chapter provides a simple three step formula that will take your team from costing you money to realising hidden profits within...

thetrainingworksbook.com

Janene Forlong

http://www.thetrainingworksbook.com/theauthors/janeneforlong

Narelle Kelvin and Jo Kelvin-Platz. The Chapters and Special Offers. Janene Forlong is a television presenter, speaker and trainer with 30 years of experience working across multiple mediums that include newspapers, the arts and television. Having spent years as a solo artist and band musician creating small events, Janene moved onto writing, producing and directing larger scale events such as youth rallies, concerts, musicals and Christmas in the Park events. Designed by Timeless Web Solutions.