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touchpointsolution.com

CRM Solution Provider | Genesys Developer | CTI Consultants | Call Center CRM Solutions | CRM Software Applications

Pointel is a CRM solution provider and Genesys developer. We are CTI consultants and offer call center CRM solutions. We understand customer facing business processing better than everyone, and thus deliver fabulous CRM software applications.

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CRM Solution Provider | Genesys Developer | CTI Consultants | Call Center CRM Solutions | CRM Software Applications | touchpointsolution.com Reviews

https://touchpointsolution.com

Pointel is a CRM solution provider and Genesys developer. We are CTI consultants and offer call center CRM solutions. We understand customer facing business processing better than everyone, and thus deliver fabulous CRM software applications.

INTERNAL PAGES

touchpointsolution.com touchpointsolution.com
1

Genesys Production Support | Genesys Custom Desktop | Genesys CRI Assistance | Genesys Post Production Support

http://www.touchpointsolution.com/ser_ongoing.htm

Phone: 732 744 0440. Email : Contact@goPointel.com. Maintenance and Support of Genesys Solution. Benefits of support model:. Full time on-site dedicated resource. Extended hours support through pager and cell phone. Access to pool of Genesys experts. Routine maintenance tasks like log maintenance, applying security and OS patches. Making required regular configuration (CME) and application settings. Work on enhancement requests to provide additional features.

2

Pointel Voice Service | Voice Application Hosting | Voice Platform Installation and Configuration

http://www.touchpointsolution.com/ser_voice.htm

Phone: 732 744 0440. Email : Contact@goPointel.com. Voice Self-Service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the system, but the implementation that will define the success of the implementation. It is no where more true than in self service implementation. Pointel follows a unique and proven process to implement Voice self service. Extensive experience in implementing and integrating IVR and CTI/CRM applications. Reputation of 100% success in a...

3

CRM Case Studies, CTI Case Studies, Genesys Case Studies

http://www.touchpointsolution.com/case.htm

Phone: 732 744 0440. Email : Contact@goPointel.com. A major HealthCare provider engaged Pointel to develop a collections voice self-service solution to interact efficiently and effectively with their customers about past due amounts. Pointel's voice self-service solution helped to lower operational costs, increase efficiency and collect more dollars. Th is solution also freed up agents to work on more accounts and in turn collect more dollars. Pointel with its many years of experience in implementing con...

4

Genesys Custom Reporting | Help on Genesys | Pointel

http://www.touchpointsolution.com/ser_analysis.htm

Phone: 732 744 0440. Email : Contact@goPointel.com. Some of the unique advantages of our business intelligence analytics and reporting services are as follows:. Clear vision and planning. Business driven methodology and project management. Expert consultants with many man years of experience implementing data warehousing solutions (Pointel consultants have an average of 9 years experience in their respective field of expertise). Phase approach to mitigate risk and show continuous progress.

5

CRM Development Career | CTI Development Career | Genesys Development Career

http://www.touchpointsolution.com/career.htm

Phone: 732 744 0440. Email : Contact@goPointel.com. SOFTWARE ENGINEERS AND PROGRAMMER ANALYSTS. Please apply with 2 copies of resume to HR, Pointel Inc., 1941 Oak Tree Road # 104, Edison, NJ 08820.

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