tracker-bug.blogspot.com

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Our customer maintains they own trouble ticket system. We used to create tickets in our own system to mimic bug assigned to our project. Then the customer switched trouble ticket systems on us. Our process broke down. Now we no longer maintain a separate trouble ticket in our own system. Looks like we have regressed and moved in the wrong direction regarding capability maturity. Let's hope we don't abandon source code control as well. Then all hell will break loose. Tracking More Than Bugs. Team software...

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Our customer maintains they own trouble ticket system. We used to create tickets in our own system to mimic bug assigned to our project. Then the customer switched trouble ticket systems on us. Our process broke down. Now we no longer maintain a separate trouble ticket in our own system. Looks like we have regressed and moved in the wrong direction regarding capability maturity. Let's hope we don't abandon source code control as well. Then all hell will break loose. Tracking More Than Bugs. Team software...

<META> KEYWORDS

1 skip to main

2 skip to sidebar

3 bug tracker abandoned

4 looks like alexsys

5 from ibm

6 useless retests

7 mozilla bug reporting

8 by zwol

9 customer trouble tickets

10 microsoft excel

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skip to main,skip to sidebar,bug tracker abandoned,looks like alexsys,from ibm,useless retests,mozilla bug reporting,by zwol,customer trouble tickets,microsoft excel,relative priority,older posts,bug tracker,blog archive,october,blog roll,check it out

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Bug Tracker | tracker-bug.blogspot.com Reviews

https://tracker-bug.blogspot.com

Our customer maintains they own trouble ticket system. We used to create tickets in our own system to mimic bug assigned to our project. Then the customer switched trouble ticket systems on us. Our process broke down. Now we no longer maintain a separate trouble ticket in our own system. Looks like we have regressed and moved in the wrong direction regarding capability maturity. Let's hope we don't abandon source code control as well. Then all hell will break loose. Tracking More Than Bugs. Team software...

INTERNAL PAGES

tracker-bug.blogspot.com

1

Bug Tracker: Bug Tracker Abandoned

http://tracker-bug.blogspot.com/2012/07/bug-tracker-abandoned.html

Our customer maintains they own trouble ticket system. We used to create tickets in our own system to mimic bug assigned to our project. Then the customer switched trouble ticket systems on us. Our process broke down. Now we no longer maintain a separate trouble ticket in our own system. Looks like we have regressed and moved in the wrong direction regarding capability maturity. Let's hope we don't abandon source code control as well. Then all hell will break loose. TortoiseSVN for the new Project. I hav...

2

Bug Tracker: Microsoft Excel

http://tracker-bug.blogspot.com/2008/07/microsoft-excel.html

Normally we have an orderly and well defined process for tracking software defects. If the customer detects the problem, they enter the problem in their proprietary bug tracking tool. Then the help desk team enters this information into ClearQuest. For us. A team lead assigns the ClearQuest. Defect reports to developers. Developers fix the problems. ClearQuest. Gets updated. Testers and then the customer gets the fix. All during this process, the Help Desk monitors progress by checking ClearQuest. I am o...

3

Bug Tracker: April 2008

http://tracker-bug.blogspot.com/2008_04_01_archive.html

Our customer has a system to track all problems that their users report. One property of trouble tickets is their priority. This priority ranges from 1 to 5 (1 being highest) based on a strict set of criteria. We are nearing the end of our software maintenance contract on our project. Most of the problems that get reported these days are priority 4. Subscribe to: Posts (Atom). The art of detecting, tracking, and fixing software bugs. TortoiseSVN for the new Project. I logged into an old email account of ...

4

Bug Tracker: Relative Priority

http://tracker-bug.blogspot.com/2008/04/relative-priority.html

Our customer has a system to track all problems that their users report. One property of trouble tickets is their priority. This priority ranges from 1 to 5 (1 being highest) based on a strict set of criteria. We are nearing the end of our software maintenance contract on our project. Most of the problems that get reported these days are priority 4. The art of detecting, tracking, and fixing software bugs. TortoiseSVN for the new Project. I logged into an old email account of mine recently. Saw a spa...

5

Bug Tracker: July 2008

http://tracker-bug.blogspot.com/2008_07_01_archive.html

Normally we have an orderly and well defined process for tracking software defects. If the customer detects the problem, they enter the problem in their proprietary bug tracking tool. Then the help desk team enters this information into ClearQuest. For us. A team lead assigns the ClearQuest. Defect reports to developers. Developers fix the problems. ClearQuest. Gets updated. Testers and then the customer gets the fix. All during this process, the Help Desk monitors progress by checking ClearQuest. I am o...

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Our customer maintains they own trouble ticket system. We used to create tickets in our own system to mimic bug assigned to our project. Then the customer switched trouble ticket systems on us. Our process broke down. Now we no longer maintain a separate trouble ticket in our own system. Looks like we have regressed and moved in the wrong direction regarding capability maturity. Let's hope we don't abandon source code control as well. Then all hell will break loose. Tracking More Than Bugs. Team software...

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