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Sullivan Luallin

SullivanLuallin, Inc is the premier healthcare customer service consulting firm in the nation and the preferred provider of patient satisfaction surveys for the Medical Group Management Association, California Association of Physician Groups, Association of Northern California Oncologists (ANCO), and other industry associations.

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SullivanLuallin, Inc is the premier healthcare customer service consulting firm in the nation and the preferred provider of patient satisfaction surveys for the Medical Group Management Association, California Association of Physician Groups, Association of Northern California Oncologists (ANCO), and other industry associations.
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Sullivan Luallin | training.sullivan-luallin.com Reviews

https://training.sullivan-luallin.com

SullivanLuallin, Inc is the premier healthcare customer service consulting firm in the nation and the preferred provider of patient satisfaction surveys for the Medical Group Management Association, California Association of Physician Groups, Association of Northern California Oncologists (ANCO), and other industry associations.

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training.sullivan-luallin.com training.sullivan-luallin.com
1

BENCHMARK™ NEWSLETTER

http://training.sullivan-luallin.com/events-and-news/benchmark-newsletter.html

Skip to main navigation. Skip to 1st column. Skip to 2nd column. The first name in patient satisfaction! Onsite Customer Service Training Programs. Shadow Coaching for Low-Scoring Physicians. Maintain the Service Culture. Post Visit Patient Interviews. Upcoming Events and Appearances. We invite you to subscribe. To view the current issue. BENCHMARK Newsletter- March 2012. BENCHMARK Newsletter- January 2012. BENCHMARK Newsletter- November 2011. BENCHMARK Newsletter- July 2011. 169; 2017 Sullivan Luallin.

2

UPCOMING EVENTS AND APPEARANCES

http://training.sullivan-luallin.com/events-and-news/upcoming-events-and-appearances.html

Skip to main navigation. Skip to 1st column. Skip to 2nd column. The first name in patient satisfaction! Onsite Customer Service Training Programs. Shadow Coaching for Low-Scoring Physicians. Maintain the Service Culture. Post Visit Patient Interviews. Upcoming Events and Appearances. UPCOMING EVENTS AND APPEARANCES. Please join us at one of our upcoming conferences/speaking engagements:. American Medical Group Association (AMGA). San Diego, CA, March 7th-10th, 2012. Palm Desert CA, May 17th-20th, 2012.

3

POST-VISIT PATIENT INTERVIEWS

http://training.sullivan-luallin.com/maintain-the-service-culture/post-visit-patient-interviews.html

Skip to main navigation. Skip to 1st column. Skip to 2nd column. The first name in patient satisfaction! Onsite Customer Service Training Programs. Shadow Coaching for Low-Scoring Physicians. Maintain the Service Culture. Post Visit Patient Interviews. Upcoming Events and Appearances. We ask patients to answer a few short questions about their experience with your practice. Their responses help improve your quality efforts with specific departments, practice sites, or individuals. Marshall M. Baker,.

4

“MYSTERY” CALLS

http://training.sullivan-luallin.com/maintain-the-service-culture/mystery-calls.html

Skip to main navigation. Skip to 1st column. Skip to 2nd column. The first name in patient satisfaction! Onsite Customer Service Training Programs. Shadow Coaching for Low-Scoring Physicians. Maintain the Service Culture. Post Visit Patient Interviews. Upcoming Events and Appearances. There’s no better way to reinforce your customer service efforts than with calls to assess the phone performance of your patient contact staff. Our affordable Keeping the Spotlight on Service. We are very happy with the res...

5

Spotlight on Service

http://training.sullivan-luallin.com/implement-improvement-strategies/spotlight-on-service.html

Skip to main navigation. Skip to 1st column. Skip to 2nd column. The first name in patient satisfaction! Onsite Customer Service Training Programs. Shadow Coaching for Low-Scoring Physicians. Maintain the Service Culture. Post Visit Patient Interviews. Upcoming Events and Appearances. It’s not your typical "talking head" Customer Service training video. It's. A lively and entertaining way to prepare your staff to deliver star-. Studded service. without expensive on-site consultants! Gives you "How To" st...

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Skip to main navigation. Skip to 1st column. Skip to 2nd column. The first name in patient satisfaction! Onsite Customer Service Training Programs. Shadow Coaching for Low-Scoring Physicians. Maintain the Service Culture. Post Visit Patient Interviews. Upcoming Events and Appearances. IMPROVING THE PATIENT EXPERIENCE. For more than 20 years we’ve helped ambulatory healthcare organizations meet and exceed their patients’ expectations for world-class service. At SullivanLuallin our mission is to make your.

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