videlica.com
BLOG - Videlica
http://www.videlica.com/blog-2
Download Our Free white Paper. Legality & Compliance. Please download a copy of our solution suite here: English version Spanish version . Waiting on Hold Drives 12% of UK Customers To Defect. Waiting on Hold Drives 12% of UK Customers To Defect. Videlica launches Virtual Queuing App for Apple Watch. Call Centre White Paper. 353 1 696 8386. Website Designed By Tribe Digital.
videlica.com
Intelligent Virtual Queuing for Voice
http://www.videlica.com/solutions
Download Our Free white Paper. Legality & Compliance. Intelligent virtual queuing and omnichannel solutions. We know the contact centre business and we know how to integrate Virtual Queuing solutions into yours to ensure that we protect your investment with no risk to your incumbent systems. Our technical people have designed and deployed some of the most successful Virtual Queuing projects in complex, multi-site environments in over 13 countries. Videlica’s software solutions require only industry s...
videlica.com
V-Drops - Videlica
http://www.videlica.com/v-drops
Download Our Free white Paper. Legality & Compliance. V-Drops has a solution that is not only non intrusive but is more efficient than using a dialer or manual calls. It gives you greater operational efficiency than the best technology alternative. Thru our patent pending technology that leave voicemails on cellphones without ringing. A mobile messaging solution that delivers a voice message directly to a consumer’s mobile voicemail box. The price of a manual dial. Charge on customers bill. V-Drops is th...
videlica.com
Reduce Average Handle Time for My Customers
http://www.videlica.com/ourvalue
Download Our Free white Paper. Legality & Compliance. Giving customers informed and respectful options, increases satisfaction and improves operational efficiency. Extended hold time leads to:. Customer dissatisfaction and defection (churn). Low service levels and high abandonment. Decreased contact center efficiency. Employee dissatisfaction and turnover. Videlica’s solutions reduce caller abandon rates by over 40%. Why? Because when there are times of unavoidable wait times, instead of leaving your cus...
videlica.com
Virtual Queuing and Omni-Channel strategies
http://www.videlica.com/about-us
Download Our Free white Paper. Legality & Compliance. Our solutions dramatically improve Customer Satisfaction and Operational Efficiencies. With customers in 13 countries including the US, Brazil, Argentina, Columbia, Mexico, UK and Ireland, our blue chip client list include Airlines, Mobile Operators, Telco’s, Utility Operators and other leading corporates across many sectors. Videlica – Experts in Intelligent Virtual Queuing and Omni-Channel Contact Solutions for Enterprise. Andres is Director of Oper...
videlica.com
Download white paper - Videlica
http://www.videlica.com/videlica_report
Download Our Free white Paper. Legality & Compliance. PHONE QUEUE FRUSTRATION DRIVES 12% OF CUSTOMERS TO DEFECT. Download Our Free call center white Paper. How much is keeping your customers waiting in a phone queue really costing your business? Download the report for survey results of over 2,000 UK consumers and their attitudes to waiting on hold in call queues. Critical insights that impact on customer loyalty and revenue include:. How customers really want to contact you and what frustrates them.
videlica.com
Talk to Us - Videlica
http://www.videlica.com/talk-to-us
Download Our Free white Paper. Legality & Compliance. Want to figure it all out with a person instead? See how you can save your business money and make your customers happier. Talk to us and find out how to:. By at least 5%. And CSAT Scores by connecting customers quickly. And smooth spikes of traffic. Reduce Average Handling Time. 353 1 696 8386. Website Designed By Tribe Digital.
SOCIAL ENGAGEMENT