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The Indian BPO Industry

http://bpo.blogspot.com/2003_10_12_archive.html

The Indian BPO Industry. Saturday, October 18, 2003. The Economist profiles travel BPO firm Tecnovate and its UK parent ebookers. New Delhi-based Tecnovate, the Indian BPO subsidiary of UK-based leisure travel firm, ebookers plc, recently raised $10 million at a valuation of $160 million. The company which has so far catered to the needs of ebookers' European subsidiaries, now plans to use the new funds in expanding its services to third-party clients. An interesting extract from The Economist article:.

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The Indian BPO Industry

http://bpo.blogspot.com/2003_11_09_archive.html

The Indian BPO Industry. Friday, November 14, 2003. Why captive BPOs are feeling the heat. There have been a string of announcements from captive BPOs- including the pioneer, GE Capital- that they will start pitching for business from companies outside of their parent. Obviously, these companies have to make very fundamental changes- including setting up marketing teams, re-align their cost structures, etc.- to cater to external clients. So, what is making them take this step? To read the full article.

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The Indian BPO Industry

http://bpo.blogspot.com/2003_04_27_archive.html

The Indian BPO Industry. Monday, April 28, 2003. US, Australian states to pay cos. to keep jobs local. EFunds to open center in New Jersey, shift jobs from Mumbai. EFunds' new center at Camden, New Jersey is expected to employ about 10 workers earning $10-12 an hour as against the $2-3 earned by its agents in Mumbai, reports Rediff.com. To compensate for the increased cost of operations, the New Jersey government will pay eFunds $73,800 a month over and above the current monthly payment of $340,000.

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The Indian BPO Industry

http://bpo.blogspot.com/2003_06_15_archive.html

The Indian BPO Industry. Saturday, June 21, 2003. Raman Roy on the evolution of India's BPO industry- and his baby, Spectramind. In this 2-part interview to Knowledge@Wharton, Ramon Roy, Founder and CEO of pioneering third-party BPO firm Spectramind, talks about the evolution of India's BPO industry. Especially interesting are his thoughts on why third-party BPO firms can succeed in the face of the trend among MNCs to set up captive centers. Here's just one extract from this fascinating interview:.

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The Indian BPO Industry

http://bpo.blogspot.com/2004_01_18_archive.html

The Indian BPO Industry. Friday, January 23, 2004. We’re not moving jobs offshore; we’re adding jobs worldwide: Dell. Here is what Michael Dell had to say, in his interview to Always-On Network, when asked whether his company was sending jobs offshore in order to cut costs:. To read the full interview. Posted by Arun Natarajan : 5:57 AM. Venture Capital, M&A Deals in the Indian BPO Industry. Other TSJ Media Blogs. Send Us Your Comments and Suggestions.

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The Indian BPO Industry

http://bpo.blogspot.com/2003_05_25_archive.html

The Indian BPO Industry. Sunday, May 25, 2003. Now, the UK's Telegraph worries about loss of local jobs. While the topic of the "backlash" is getting quite boring, what makes The Telegraph article reasonably interesting is that a) it is well written, and b) it throws some new numbers from a study of the efficiencies of financial services outsourcing conducted by accounting and consulting firm Deloitte and Touche. Centres in India handle the processing of student loans, queries about utility bills for Pow...

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The Indian BPO Industry

http://bpo.blogspot.com/2003_05_04_archive.html

The Indian BPO Industry. Saturday, May 10, 2003. Why Warburg Pincus finds the BPO business attractive. Some interesting extracts from an Knowledge@Wharton. Interview with Wolfe Strouse managing director at global private equity firm Warburg Pincus. Which has invested in Indian BPO company WNS. To read the full interview. Posted by Arun Natarajan : 2:32 AM. Venture Capital, M&A Deals in the Indian BPO Industry. Other TSJ Media Blogs. Send Us Your Comments and Suggestions.

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The Indian BPO Industry

http://bpo.blogspot.com/2003_08_03_archive.html

The Indian BPO Industry. Wednesday, August 06, 2003. Businessworld's BPO Status Report. Magazine did a comprehensive cover story on the BPO industry in its issue dated August 04, 2003. The article covered, among other aspects, statistics on the industry's size, winners and losers, and the sectors which held the most promise. By April 2002, its attrition rate was a whopping 168% a year. It changed three CEOs and drove down billing rates to such an extent that operations became unviable. Once a flo...Inclu...

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The Indian BPO Industry

http://bpo.blogspot.com/2003_09_14_archive.html

The Indian BPO Industry. Thursday, September 18, 2003. Profile of the healthcare BPO segment. Cracking a matrix - Businessworld. Posted by Arun Natarajan : 2:15 AM. Venture Capital, M&A Deals in the Indian BPO Industry. Other TSJ Media Blogs. Send Us Your Comments and Suggestions.

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The Indian BPO Industry

http://bpo.blogspot.com/2003_09_21_archive.html

The Indian BPO Industry. Friday, September 26, 2003. Issues in getting small businesses to send work offshore. Why do small businesses, who are quite comfortable in outsourcing tasks like payroll processing to US companies like Paychex and ADP, not so keen when it comes to sending some of their work to cheaper offshore locations like India? An article in the latest issue of Knowledge at Wharton seeks to find out. Click Here. To read the article. Posted by Arun Natarajan : 4:23 AM. The article also quotes...