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Welcome to the UK Contact Centre Forum

With innovative, UK networking events, webinars, industry awards and more, UKCCF offers an abundance of insight and advice for contact centre professionals nationwide

http://uk-ccf.co.uk/

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Welcome to the UK Contact Centre Forum | uk-ccf.co.uk Reviews

https://uk-ccf.co.uk

With innovative, UK networking events, webinars, industry awards and more, UKCCF offers an abundance of insight and advice for contact centre professionals nationwide

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uk-ccf.co.uk uk-ccf.co.uk
1

Training | Welcome to the UKCCF

http://uk-ccf.co.uk/training

Recruitment & Retention. Training & HR. Midlands & Yorkshire Convention. Winners of the Midlands and Yorkshire Contact Centre Awards 2016 Announced. 65 per cent of contact centre employees who homework have a better work-life-balance says new survey. DIGITAL CUSTOMER EXPERIENCE MISSES THE HUMAN TOUCH. Is Your Budget Full of Cuts or Investments? Get greater real time control of your Contact Centre campaigns in 2016. M: 07932 669 299. E: info@uk-ccf.co.uk. DIGITAL CUSTOMER EXPERIENCE MISSES THE HUMAN TOUCH.

2

YCCF Awards | Welcome to the UKCCF

http://uk-ccf.co.uk/yccf

Recruitment & Retention. Training & HR. Midlands & Yorkshire Convention. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Thank you to our sponsors. Thank you to all of you who purchased our charity auction lots. 32 LED TV Donated by Brand Audio. Hotel Stay for 2 Donated by The Lancaster London. Thank you to our sponsors.

3

Employee Engagement | Welcome to the UKCCF

http://uk-ccf.co.uk/employee-engagement

Recruitment & Retention. Training & HR. Midlands & Yorkshire Convention. Winners of the Midlands and Yorkshire Contact Centre Awards 2016 Announced. 65 per cent of contact centre employees who homework have a better work-life-balance says new survey. DIGITAL CUSTOMER EXPERIENCE MISSES THE HUMAN TOUCH. Is Your Budget Full of Cuts or Investments? Get greater real time control of your Contact Centre campaigns in 2016. M: 07932 669 299. E: info@uk-ccf.co.uk. DIGITAL CUSTOMER EXPERIENCE MISSES THE HUMAN TOUCH.

4

Recruitment & Retention | Welcome to the UKCCF

http://uk-ccf.co.uk/recruitment

Recruitment & Retention. Training & HR. Midlands & Yorkshire Convention. Recruitment & Retention. Winners of the Midlands and Yorkshire Contact Centre Awards 2016 Announced. 65 per cent of contact centre employees who homework have a better work-life-balance says new survey. DIGITAL CUSTOMER EXPERIENCE MISSES THE HUMAN TOUCH. Is Your Budget Full of Cuts or Investments? Get greater real time control of your Contact Centre campaigns in 2016. M: 07932 669 299. E: info@uk-ccf.co.uk.

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awww.sentimentmetrics.com awww.sentimentmetrics.com

Social media management tools | Social Customer service

http://www.awww.sentimentmetrics.com/features/social-customer-engagement.html

Social customer service and social engagement software. Bring in all your social mentions in one inbox so you can easily respond across your team. Try it for 30 days. Start your free trial. No credit card required, no software to install. Respond to users of Twitter,Facebook, G ,Youtube and Instagram direct from one platform. Learn one platform, engage across all social platforms. Receive and send direct and private messages. Assign to other team members, when more internal discussions are required.

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Customers using the Sentiment platform

http://www.rashboard.sentimentmetrics.com/customers

Just some of the top brands using Sentiment. Why people love Sentiment? Single stream inbox for all social channels. Fastest social collection in the market. Marketing and customer services needs both met. Advanced publishing calendar and scheduling tools. Comprehensive analytics including sentiment. SLA tracking for customer services. Try Sentiment for free. Start your free trial. AAA customer care on Twitter: automate, accelerate, answer.

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Social media management tools | Social Customer service

http://www.wwaw.sentimentmetrics.com/features/social-customer-engagement.html

Social customer service and social engagement software. Bring in all your social mentions in one inbox so you can easily respond across your team. Try it for 30 days. Start your free trial. No credit card required, no software to install. Respond to users of Twitter,Facebook, G ,Youtube and Instagram direct from one platform. Learn one platform, engage across all social platforms. Receive and send direct and private messages. Assign to other team members, when more internal discussions are required.

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Social Media Reporting with no limits

http://www.rashboard.sentimentmetrics.com/features/social-media-reporting.html

Create custom social media reports. Unlimited custom reporting on social media statistics for marketing, or social media team performance for customer service, delivered automatically via email. Try it for 30 days. Start your free trial. No credit card required, no software to install. Drag and drop chart configure. Report on Sentiment and Topics. Report on tag volume. Report on activity type by team. Unlimited reports of any type. Try Sentiment for free. Start your free trial.

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Social media command and control

http://www.wwaw.sentimentmetrics.com/features/social-media-command-and-control.html

Manage security roles across the platform. Sentiment was designed to allow businesses to interact with social media efficiently and safely. See how it works now. Try it for 30 days. Start your free trial. No credit card required, no software to install. Access can be restricted to just your office(s). All areas of the system can be locked down to different roles , each role can have over 400 different options). Sentiment and your employees never see your passwords. Try Sentiment for free.

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Customers using the Sentiment platform

http://www.wwaw.sentimentmetrics.com/customers

Just some of the top brands using Sentiment. Why people love Sentiment? Single stream inbox for all social channels. Fastest social collection in the market. Marketing and customer services needs both met. Advanced publishing calendar and scheduling tools. Comprehensive analytics including sentiment. SLA tracking for customer services. Try Sentiment for free. Start your free trial. AAA customer care on Twitter: automate, accelerate, answer.

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Social CRM

http://www.wwaw.sentimentmetrics.com/features/social-crm.html

Access all customer interactions in one place, social crm at scale. See how easy it is to manage all social conversations and delight your customers. Try it for 30 days. Start your free trial. No credit card required, no software to install. Having the full history of your customer interactions is key to manage your relationships effectively. Sentiment gives you the tools to do just that. Key features of social CRM. Try Sentiment for free. Start your free trial.

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About Sentiment

http://www.wwaw.sentimentmetrics.com/about

We believe social is not a channel but is a layer. We believe social is a way of communicating not a type of media . We believe the most successful companies are the ones that embrace social. We believe you should be where your customers choose to be. Insight and Professional Services Manager. PHP / Flex Developer. UI / UX Designer. SALES and MARKETING TEAM. Sales Number: 44 (0)845 658 9945. If you are visiting us. Try Sentiment for free. Start your free trial.

rashboard.sentimentmetrics.com rashboard.sentimentmetrics.com

Social media management tools | Social Customer service

http://www.rashboard.sentimentmetrics.com/features/social-customer-engagement.html

Social customer service and social engagement software. Bring in all your social mentions in one inbox so you can easily respond across your team. Try it for 30 days. Start your free trial. No credit card required, no software to install. Respond to users of Twitter,Facebook, G ,Youtube and Instagram direct from one platform. Learn one platform, engage across all social platforms. Receive and send direct and private messages. Assign to other team members, when more internal discussions are required.

wwaw.sentimentmetrics.com wwaw.sentimentmetrics.com

Social Media for Teams

http://www.wwaw.sentimentmetrics.com/features/social-media-collaboration.html

Collaborate with social users across the business. Sentiment was designed with collaboration at its heart. Communicate and share across the business to provide the best service and insight possible. Try it for 30 days. Start your free trial. No credit card required, no software to install. Assign and manage tasks across teams. View a complete audit trail to see what collegues have done in the past. View realtime activity updates of customer and employee interactions. Try Sentiment for free.

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