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Help Desk Software | ITIL Service Desk | Call Logging Software - Richmond Systems Blog

Tuesday, 11 December 2012. The biggest threat to IT? The notion that staff are now broadly techno-literate has been rubbished by a report from Kaspersky Lab, which finds 60 per cent of IT professionals admitting they lack the resources to protect against cyber-attacks welcomed by unsuspecting workers. Thursday, 22 November 2012. Will techies or managers rule IT in 2020? Why IT support can no longer avoid the service revolution. Thursday, 25 October 2012. What have you done for IT lately? Faced with the e...

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Tuesday, 11 December 2012. The biggest threat to IT? The notion that staff are now broadly techno-literate has been rubbished by a report from Kaspersky Lab, which finds 60 per cent of IT professionals admitting they lack the resources to protect against cyber-attacks welcomed by unsuspecting workers. Thursday, 22 November 2012. Will techies or managers rule IT in 2020? Why IT support can no longer avoid the service revolution. Thursday, 25 October 2012. What have you done for IT lately? Faced with the e...
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Help Desk Software | ITIL Service Desk | Call Logging Software - Richmond Systems Blog | uk-helpdesk-software.blogspot.com Reviews

https://uk-helpdesk-software.blogspot.com

Tuesday, 11 December 2012. The biggest threat to IT? The notion that staff are now broadly techno-literate has been rubbished by a report from Kaspersky Lab, which finds 60 per cent of IT professionals admitting they lack the resources to protect against cyber-attacks welcomed by unsuspecting workers. Thursday, 22 November 2012. Will techies or managers rule IT in 2020? Why IT support can no longer avoid the service revolution. Thursday, 25 October 2012. What have you done for IT lately? Faced with the e...

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uk-helpdesk-software.blogspot.com uk-helpdesk-software.blogspot.com
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Help Desk Software | ITIL Service Desk | Call Logging Software - Richmond Systems Blog: July 2012

http://uk-helpdesk-software.blogspot.com/2012_07_01_archive.html

Friday, 27 July 2012. Service desks sitting on massive cost savings (and it’s nothing to do with user support). By looking outside of its own walls, service desks can deliver significant savings to the business.  Richmond Systems explains the latent potential of the software you use everyday. Tell that to millions of banking customers. Technology becomes the top business spending priority. With company leaders willing to spend on the latest technology to gain an advantage over their competitors. White Pa...

2

Help Desk Software | ITIL Service Desk | Call Logging Software - Richmond Systems Blog: December 2011

http://uk-helpdesk-software.blogspot.com/2011_12_01_archive.html

Friday, 9 December 2011. Back to the future: ITSM 2012 style. 2012 may seem quite daunting given the massive changes sweeping through the IT industry this year.  You’ll have your own views on what’s important, but there are a number of universal challenges. What service desks really want for Christmas (and will they get it? Lose IT control = productivity boost? Subscribe to: Posts (Atom). Future of Service Management. Help desk sales jobs. Richmond Systems Kart Racing Team. Service desk sales jobs. With ...

3

Help Desk Software | ITIL Service Desk | Call Logging Software - Richmond Systems Blog: Why IT support can no longer avoid the service revolution

http://uk-helpdesk-software.blogspot.com/2012/11/why-it-support-can-no-longer-avoid_22.html

Thursday, 22 November 2012. Why IT support can no longer avoid the service revolution. IT teams are being warned to improve customer service or risk losing their grip on business technology, with a study from Rackspace. Finding that 69 percent of organisations have ended relationships with tech providers in the last year because of poor after-sales service and support. So if you need some help or advice, please get in touch. Subscribe to: Post Comments (Atom). Future of Service Management. Richmond Syste...

4

Help Desk Software | ITIL Service Desk | Call Logging Software - Richmond Systems Blog: BYOD polices find support with business leaders

http://uk-helpdesk-software.blogspot.com/2012/08/byod-polices-find-support-with-business.html

Tuesday, 21 August 2012. BYOD polices find support with business leaders. Business leaders have become highly receptive to the idea of staff using personally owned mobile devices for work purposes, with research from Trend Micro finding that 77 per cent of organisations have now implemented bring your own device (BYOD) policies. If you have concerns about support user-owned technology, please get in touch with us, Richmond Systems has extensive knowledge of IT support issues. We will happily offer free a...

5

Help Desk Software | ITIL Service Desk | Call Logging Software - Richmond Systems Blog: All mobile apps are a security risk

http://uk-helpdesk-software.blogspot.com/2012/08/all-mobile-apps-are-security-risk.html

Friday, 31 August 2012. All mobile apps are a security risk. Service desks criticised for their cautious approach to Bring Your Own Device (BYOD) have been vindicated by research showing that more than 90 per cent of mobile applications have been hacked. 8220;The traditional approaches to application security such as secure software development practices and vulnerability scanning cannot address the new hacking patterns that we identified. The findings call for new approaches for mobile app owners to...

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Help Desk Software | ITIL Service Desk | Call Logging Software - Richmond Systems Blog

Tuesday, 11 December 2012. The biggest threat to IT? The notion that staff are now broadly techno-literate has been rubbished by a report from Kaspersky Lab, which finds 60 per cent of IT professionals admitting they lack the resources to protect against cyber-attacks welcomed by unsuspecting workers. Thursday, 22 November 2012. Will techies or managers rule IT in 2020? Why IT support can no longer avoid the service revolution. Thursday, 25 October 2012. What have you done for IT lately? Faced with the e...

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