askthemanager.com
You’re Above Average? Stop Celebrating Mediocrity
http://askthemanager.com/2015/03/yippee-were-above-average
Leadership Development and Management Training. The Best & The Worst. What’s the Average Closing Percentage for Automotive Leads 30, 60 and 90 Days Old? I recently received a variation of this question from a visitor to my free video training website. And given that many automotive managers, salespeople and BDC agents likely have the same question, I thought I’d post my original answer here, as well as expand a little on your goals, in general. First, the actual question:. Now, my original answer:. The a...
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Why a BDC is the Best Sales Structure for Your Car Dealership
http://askthemanager.com/2015/02/whats-the-best-internet-sales-structure-for-my-dealership
Leadership Development and Management Training. The Best & The Worst. What’s the Best Internet Sales Structure for My Dealership? At virtually every dealership 20 group I address, at least one dealer will ask the question I hear most often with respect to internet sales:. What’s the best internet sales structure for a dealer today: End-to-End; a BDC; or giving the leads to the floor? Today, I simply respond BDC. There’s the BDC and then there’s Everything Else. But My End-to-End Internet Team Rocks!
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Dear Walmart: Please Train Your Own Damn Managers!
http://askthemanager.com/2015/05/dear-walmart-please-train-your-own-damn-managers
Leadership Development and Management Training. The Best & The Worst. Dear Walmart: Please Train Your Own Damn Managers! I had a fun exchange with Walmart on Twitter last month that I believe deserves sharing here especially given that the exchange can (I’m hopeful) remind corporations to separate my duties as a customer and their duties as an employer when it comes to training their managers. First, a little background:. People don’t choose Walmart to be sold. Believe it or not, I don’t choose Walmart t...
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Delta Zones and the Ubiquitous Gate Crowders
http://askthemanager.com/2014/08/delta-zones-and-the-ubiquitous-gate-crowders
Leadership Development and Management Training. The Best & The Worst. Delta Zones and the Ubiquitous Gate Crowders. Gate crowding (rushing the departure gate for your flight as soon as any announcement has been made) is both an art form and a completely insane waste of your time and mine. Let me start this post with a quick axiom:. We’re all going to arrive at the same time. No, it does not. Of course, like everything else in your life, this is not your fault. Seriously, gate crowding is not the faul...
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How to Win Over the Jerks and Assholes at Work
http://askthemanager.com/2015/03/how-to-get-ahead-while-winning-over-the-backstabbing-jerks-at-work
Leadership Development and Management Training. The Best & The Worst. How to Get Ahead While Winning Over the Backstabbing Jerks at Work. I wish I was the first person who ever uttered this unbelievably accurate view of the world. I wish I was the first, because it truly does not matter what is what; perception really is reality. Moreover, perception is reality in both your business and your personal lives. The saying that perception is reality is as true and unyielding as the Law of Gravity. Let’s assum...
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How and When to Quit Your Job
http://askthemanager.com/2014/08/how-and-when-to-quit-your-job
Leadership Development and Management Training. The Best & The Worst. How and When to Quit Your Job. We recently received the following question/request from a reader:. How do you approach your manager? Thank you for sending us your question and predicament. The overriding answer to this depends in part on your short and long-term goals, and in part on how well you are being treated at your current place of work. Which position brings me closer to my short-term goals? Do I genuinely like my boss? Okay, e...
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What Car Dealers Can Learn From The Tire Place Up The Street – Tire-Rama
http://askthemanager.com/2015/02/what-i-sincerely-hope-my-local-car-dealer-can-learn-from-tire-rama
Leadership Development and Management Training. The Best & The Worst. What I Sincerely Hope My Local Car Dealer Can Learn From Tire-Rama. Before diving into this topic, I want the readers to understand why dealerships are so near and dear to my heart. While it’s true that I run a small company that provides technology and advertising services to lots of industries; I actually enjoy being in and working with car dealerships. So, let’s get to it. What is it that I sincerely hope my local car dealer can...
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Become the Expert Without Becoming the Asshole
http://askthemanager.com/2014/09/become-the-expert-without-becoming-the-asshole
Leadership Development and Management Training. The Best & The Worst. Become the Expert Without Becoming the Asshole. WARNING: Salty language ahead. Do not continue reading if you plan to complain about the choice of words used in this post they were chosen with great care to evoke a very specific meaning. Originally published by The Manager on LinkedIn. Nobody likes a know-it-all. Nobody. But Steve, I do have all the answers. I understand that it’s tough living with such greatness and having such wisdom...
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How To Set Appointments – Car Dealer Training
http://askthemanager.com/2015/02/the-secret-to-setting-appointments-that-show
Leadership Development and Management Training. The Best & The Worst. The Secret to Setting Appointments that Show. Did you know that there is a secret to setting firm appointments that will actually show up at your dealership? Not only show up, but actually arrive on time? There is. There is a secret; and most salespeople and managers have no idea what that secret is. The secret is this: You have to ASK for the appointment? When would you like to come in? Of course, all three of these points are not tru...
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How Do You Stop Car Salesmen from Skating Each Other?
http://askthemanager.com/2015/04/rules-matter-how-5-simple-rules-stops-car-salespeople-from-skating-each-other
Leadership Development and Management Training. The Best & The Worst. Rules Matter: How 5 Simple Rules Stop Car Salespeople from Skating Each Other. 5 Simple Rules for Eliminating Skating Forever. If the only place you’ve ever worked is for one of America’s car dealerships, then you may not be aware that other industries don’t reward those who steal from their coworkers. Only dealership employees enjoy the added perk of being rewarded for cheating each other at will. In automotive retail, we penalize the...
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