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Fostering healthy user experiences. Undercover Boss Experience in Emergency Room Results in Improved Efficiency. February 25, 2013. When the CEO of Sumner Regional Medical Center, TN, ended up in the Emergency Room as a patient. She also was viewing the experience through the eyes of a hospital executive. While she praised the quality of care she received, Mary Jo said, The issue was the process: why does it take so long, and why do they ask me the same questions several times? We can all learn from this...

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UsabilityDoc | fostering healthy user experiences | usabilitydoc.com Reviews

https://usabilitydoc.com

Fostering healthy user experiences. Undercover Boss Experience in Emergency Room Results in Improved Efficiency. February 25, 2013. When the CEO of Sumner Regional Medical Center, TN, ended up in the Emergency Room as a patient. She also was viewing the experience through the eyes of a hospital executive. While she praised the quality of care she received, Mary Jo said, The issue was the process: why does it take so long, and why do they ask me the same questions several times? We can all learn from this...

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1

Healthcare | UsabilityDoc

http://www.usabilitydoc.com/public_html/category/healthcare

Fostering healthy user experiences. I felt like I knew Regina Holliday. She’s someone who tells it like it is and does not hold back, her passion is evident in her presentations. And I highly suggest seeing her present in-person. I am thankful for crowdfunding and that Regina can receive a stipend. Even thought she deserves a CEO’s salary. She was on my “bucket list” of people I had to meet in my lifetime. Regina Holliday and Mary Camp at HITECH 2013. May 21, 2015. December 31, 2015. When the CEO of Sumn...

2

February, 2013 | UsabilityDoc

http://www.usabilitydoc.com/public_html/2013/02

Fostering healthy user experiences. Undercover Boss Experience in Emergency Room Results in Improved Efficiency. When the CEO of Sumner Regional Medical Center, TN, ended up in the Emergency Room as a patient. She also was viewing the experience through the eyes of a hospital executive. While she praised the quality of care she received, Mary Jo said, The issue was the process: why does it take so long, and why do they ask me the same questions several times? We can all learn from this and more executive...

3

About UsabilityDoc | UsabilityDoc

http://www.usabilitydoc.com/public_html/about

Fostering healthy user experiences. The doc is in. No, I’m not an M.D., D.O., or PhD. But, I’ve got plenty of experience and insight and the willingness to share it and engage others in an effort to make a difference and improve healthcare. Oh, heck yes – the stakes are much higher and we’ve all got a vested interest. Speaking engagements on patient experience, empathy in healthcare, patients as designers. Usability studies and user research. Product management and creating stellar customer support.

4

Mary Camp | UsabilityDoc

http://www.usabilitydoc.com/public_html/author/admin-doc

Fostering healthy user experiences. I felt like I knew Regina Holliday. She’s someone who tells it like it is and does not hold back, her passion is evident in her presentations. And I highly suggest seeing her present in-person. I am thankful for crowdfunding and that Regina can receive a stipend. Even thought she deserves a CEO’s salary. She was on my “bucket list” of people I had to meet in my lifetime. Regina Holliday and Mary Camp at HITECH 2013. May 21, 2015. December 31, 2015. When the CEO of Sumn...

5

Mary Camp UsabilityDoc | Make Healthcare Usable

http://www.usabilitydoc.com/public_html

Fostering healthy user experiences. I felt like I knew Regina Holliday. She’s someone who tells it like it is and does not hold back, her passion is evident in her presentations. And I highly suggest seeing her present in-person. I am thankful for crowdfunding and that Regina can receive a stipend. Even thought she deserves a CEO’s salary. She was on my “bucket list” of people I had to meet in my lifetime. Regina Holliday and Mary Camp at HITECH 2013. May 21, 2015. December 31, 2015. When the CEO of Sumn...

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Fostering healthy user experiences. Undercover Boss Experience in Emergency Room Results in Improved Efficiency. February 25, 2013. When the CEO of Sumner Regional Medical Center, TN, ended up in the Emergency Room as a patient. She also was viewing the experience through the eyes of a hospital executive. While she praised the quality of care she received, Mary Jo said, The issue was the process: why does it take so long, and why do they ask me the same questions several times? We can all learn from this...

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