blog.fibertown.com
Lesson from Chase Outage: How Downtime Damages Reputation - THE CONTINUITY COUNCIL
http://blog.fibertown.com/2010/09/15/lesson-from-chase-outage-how-downtime-damages-reputation
Lesson from Chase Outage: How Downtime Damages Reputation. 15 Sep, 2010. This Tuesday, I was excited to use my new Chase iPhone app. Which lets me deposit checks using the camera interface. Much to my disappointment, when I tried to log on to the app it said. I then tried to access my account online, it too said. This got me thinkingI may only be somewhat inconvenienced by the outage, but how is this affecting the 16 million other customers trying to access accounts and continue with business as usual?