valuingcomplaints.org.uk

Valuing Complaints

Skip to main content. Review of Complaints Handling in Scotland. Further and Higher Education. Scottish Government, Scottish Parliament and Associated Public Authorities in Scotland. Dealing with problem behaviour. SPSO Principles and Guidance. How our courses work. For Scotland; implementation and compliance guidance; and best practice and training resources. This website includes a community forum. Complaints Standards Authority Update July 2015. Complaints Standards Authority Update June 2015. Access ...

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Skip to main content. Review of Complaints Handling in Scotland. Further and Higher Education. Scottish Government, Scottish Parliament and Associated Public Authorities in Scotland. Dealing with problem behaviour. SPSO Principles and Guidance. How our courses work. For Scotland; implementation and compliance guidance; and best practice and training resources. This website includes a community forum. Complaints Standards Authority Update July 2015. Complaints Standards Authority Update June 2015. Access ...

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Valuing Complaints | valuingcomplaints.org.uk Reviews

https://valuingcomplaints.org.uk

Skip to main content. Review of Complaints Handling in Scotland. Further and Higher Education. Scottish Government, Scottish Parliament and Associated Public Authorities in Scotland. Dealing with problem behaviour. SPSO Principles and Guidance. How our courses work. For Scotland; implementation and compliance guidance; and best practice and training resources. This website includes a community forum. Complaints Standards Authority Update July 2015. Complaints Standards Authority Update June 2015. Access ...

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valuingcomplaints.org.uk

1

Local Authority – Valuing Complaints

http://www.valuingcomplaints.org.uk/complaints-procedures/local-authority-model-chp

Skip to main content. Review of Complaints Handling in Scotland. Further and Higher Education. Scottish Government, Scottish Parliament and Associated Public Authorities in Scotland. Dealing with problem behaviour. SPSO Principles and Guidance. How our courses work. The Local Authority Model CHP and relevant associated documents are available here:. The Local Authority Model Complaints Handling Procedure Implementation Guide. The Local Authority Model Complaints Handling Procedure. Further details on mon...

2

E-learning courses – Valuing Complaints

http://www.valuingcomplaints.org.uk/training-centre/e-learning-courses

Skip to main content. Review of Complaints Handling in Scotland. Further and Higher Education. Scottish Government, Scottish Parliament and Associated Public Authorities in Scotland. Dealing with problem behaviour. SPSO Principles and Guidance. How our courses work. The Training Unit’s e-learning courses have been developed frontline staff to help with the introduction of the Model CHPs developed for each sector. The SPSO training centre is located at http:/ www.spsotraining.org.uk.

3

Best Practice Resources – Valuing Complaints

http://www.valuingcomplaints.org.uk/best-practice-resources

Skip to main content. Review of Complaints Handling in Scotland. Further and Higher Education. Scottish Government, Scottish Parliament and Associated Public Authorities in Scotland. Dealing with problem behaviour. SPSO Principles and Guidance. How our courses work. The Complaints Standards Authority (CSA) provides support for complaints handlers through monitoring, promoting and facilitating the effective sharing of best practice in complaints handling. This includes guidance, training and networking.

4

Open courses – Valuing Complaints

http://www.valuingcomplaints.org.uk/training-centre/open-courses

Skip to main content. Review of Complaints Handling in Scotland. Further and Higher Education. Scottish Government, Scottish Parliament and Associated Public Authorities in Scotland. Dealing with problem behaviour. SPSO Principles and Guidance. How our courses work. These courses are open to individual participants from all public sector organisations in Scotland. We currently can offer training courses on the following topics:. 1 Complaint investigation skills (stage 2 of the model CHP). How it is done?

5

Complaints Handler Networks – Valuing Complaints

http://www.valuingcomplaints.org.uk/best-practice-resources/complaints-handler-networks

Skip to main content. Review of Complaints Handling in Scotland. Further and Higher Education. Scottish Government, Scottish Parliament and Associated Public Authorities in Scotland. Dealing with problem behaviour. SPSO Principles and Guidance. How our courses work. Sector specific network of complaints handlers. As we work with each sector we are also developing networks of complaints handlers specific to each sector. Subscribe to our mailing list to receive news, updates and commentary.

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spso.org.uk

Information leaflets | SPSO

http://www.spso.org.uk/information-leaflets

Call us on 0800 377 7330. Complaining to the SPSO. How we handle complaints. How we put things right. Leaflets about the SPSO and making a complaint. Access leaflets about making complaints and our role, remit and process or find a SPSO complaints form for bringing a complaint to us. Access fact sheets about a range of issues including health, housing and. Leaflets for complaints handlers. Access our range of leaflets with advice for complaints handlers. Freephone adviceline 0800 377 7330.

spso.org.uk

Working for us | SPSO

http://www.spso.org.uk/invitation-tender-internal-clinical-general-medical-hospital-adviser

Call us on 0800 377 7330. We have no opportunities at present, but do check back as all vacancies are published on this page. We currently offer the following benefits*:. 405 days holiday (including 8 statutory days). A scheme of flexible working. Benefits are not available to external contractors. For further information, telephone 0131 240 2979 or send an email to recruitment@spso.org.uk. Updated: July 26, 2016. Scottish Welfare Fund independent reviews.

spso.org.uk

Corporate information | SPSO

http://www.spso.org.uk/corporate-information

Call us on 0800 377 7330. Find our more about our business and performance, by accessing our annual accounts, business plans, minutes of meetings, performance information and research. Can't find what you're looking for? Contact the communications team on 0131 240 8849. Updated: August 10, 2015. Scottish Welfare Fund independent reviews. Subscribe to our newsletter to receive news, updates and commentary.

spso.org.uk

News and media | SPSO

http://www.spso.org.uk/news-and-media

Call us on 0800 377 7330. To the SPSO communications team can be made by email. Or by phone: 0131 240 8849. Ombudsman Findings August 2016. Wednesday, August 31, 2016. Ombudsman Findings July 2016. Wednesday, July 27, 2016. Ombudsman Findings June 2016. Wednesday, June 22, 2016. Friday, May 27, 2016. Ombudsman Findings - May 2016. Wednesday, May 18, 2016. Updated: March 22, 2016. Scottish Welfare Fund independent reviews. Subscribe to our newsletter to receive news, updates and commentary.

spso.org.uk

Freedom of Information | SPSO

http://www.spso.org.uk/freedom-information

Call us on 0800 377 7330. Classes of information that we publish. Class 1: About us. Class 2: How we deliver our functions and services. Class 3: How we take decisions and what we have decided. Class 4: What we spend and how we spend it. Class 5: How we manage our human, physical and information resources. Class 6: How we procure goods and services. Class 7: How we are performing. Class 8: Our commercial publications. Accessing information not available through our publication scheme. The information we ...

spso.org.uk

Statistics | SPSO

http://www.spso.org.uk/statistics

Call us on 0800 377 7330. We release our official statistics once a year. They provide information about the enquiries and complaints we receive and handle each year. Our statistics for recent years cover:. Enquiries and complaints received by subject. Complaints received by subject and authority. Enquiries and complaints determined by sector and outcome. Enquiries and complaints determined by subject and outcome. Complaints determined by authority and outcome. Or call us on 0131 240 8849. In April 2007,...

spso.org.uk

SPSO Conference | SPSO

http://www.spso.org.uk/spso-conference

Call us on 0800 377 7330. How we handle complaints. We have had very high demand for places and the conference and the waiting list are now full. We will be posting information from the conference on our Valuing Complaints website after the 8 October event. Complaints processes generally concentrate on ‘putting it right’ for the consumer. Using the intelligence that can be derived from complaints, how can we ensure we ‘get it right’ next time for everyone else? Jim Martin, Ombudsman. If culture eats stra...

spso.org.uk

Our findings | SPSO

http://www.spso.org.uk/our-findings

Call us on 0800 377 7330. We publish findings to share learning from complaints and inform improvement. In some cases that meet our public interest criteria, we lay the full report of the investigation before the Scottish Parliament and publish it online. These findings are published as investigation reports. When we investigate a complaint, we usually report our findings and conclusions in what we call a decision letter. These findings are published as decision reports. View our investigation reports.

spso.org.uk

Policy | SPSO

http://www.spso.org.uk/policy

Call us on 0800 377 7330. Find out more about our policy work through our responses to consultations and inquiries, and memoranda of understanding. Can't find what you're looking for? Contact the communications team on 0131 240 8849. Updated: August 10, 2015. Scottish Welfare Fund independent reviews. Subscribe to our newsletter to receive news, updates and commentary.

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Skip to main content. Review of Complaints Handling in Scotland. Further and Higher Education. Scottish Government, Scottish Parliament and Associated Public Authorities in Scotland. Dealing with problem behaviour. SPSO Principles and Guidance. How our courses work. For Scotland; implementation and compliance guidance; and best practice and training resources. This website includes a community forum. Complaints Standards Authority Update July 2015. Complaints Standards Authority Update June 2015. Access ...

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