vdlconsulting.blogspot.com

VDL Consulting

Wednesday, January 12, 2011. Wrangling Telecom Techs and Customer Service. First, have your facts in order. If you are having trouble with your voice/data service or phone system, it’s important to have good info. Particularly if it’s one of those ongoing problems that is hard to nail down and get fixed. Keep a basic trouble log. When you call in a trouble ticket:. Get a ticket number. Ask for an ETA. Ask how to follow up and with who. The second they miss the ETA, follow up and keep them honest. Thoroug...

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Wednesday, January 12, 2011. Wrangling Telecom Techs and Customer Service. First, have your facts in order. If you are having trouble with your voice/data service or phone system, it’s important to have good info. Particularly if it’s one of those ongoing problems that is hard to nail down and get fixed. Keep a basic trouble log. When you call in a trouble ticket:. Get a ticket number. Ask for an ETA. Ask how to follow up and with who. The second they miss the ETA, follow up and keep them honest. Thoroug...

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VDL Consulting | vdlconsulting.blogspot.com Reviews

https://vdlconsulting.blogspot.com

Wednesday, January 12, 2011. Wrangling Telecom Techs and Customer Service. First, have your facts in order. If you are having trouble with your voice/data service or phone system, it’s important to have good info. Particularly if it’s one of those ongoing problems that is hard to nail down and get fixed. Keep a basic trouble log. When you call in a trouble ticket:. Get a ticket number. Ask for an ETA. Ask how to follow up and with who. The second they miss the ETA, follow up and keep them honest. Thoroug...

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vdlconsulting.blogspot.com

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VDL Consulting: June 2010

http://vdlconsulting.blogspot.com/2010_06_01_archive.html

Friday, June 18, 2010. Telecom Savings Tip: Stop Writing Blank Checks. Some telecom services are like blank checks for your employees. 411. Directory assistance, for example, can cost as much as $2.50 per call. Most commonly abused is Long Distance. Both domestic and international. Employee use and abuse of these services can really add up. If you don’t have some controls in place, you may as well hand out blank checks each month. Controlling such costs is actually easy. Where crooks gain access to your ...

2

VDL Consulting: VOIP Basics: PVOIP vs. IVOIP

http://vdlconsulting.blogspot.com/2010/09/voip-basics-pvoip-vs-ivoip.html

Saturday, September 25, 2010. VOIP Basics: PVOIP vs. IVOIP. I attended a great presentation on VOIP* this week by James Gillespie, an industry expert and senior engineer with Trans-West Network Solutions (twns.com). He discussed a misunderstanding about VOIP services that I think explains why some people are scared away from the technology. These are my own acronyms, but his point was that. There are two very different types of VOIP. PVOIP): VOIP over private connection (WAN connectivity). Services like ...

3

VDL Consulting: January 2011

http://vdlconsulting.blogspot.com/2011_01_01_archive.html

Wednesday, January 12, 2011. Wrangling Telecom Techs and Customer Service. First, have your facts in order. If you are having trouble with your voice/data service or phone system, it’s important to have good info. Particularly if it’s one of those ongoing problems that is hard to nail down and get fixed. Keep a basic trouble log. When you call in a trouble ticket:. Get a ticket number. Ask for an ETA. Ask how to follow up and with who. The second they miss the ETA, follow up and keep them honest. Thoroug...

4

VDL Consulting: May 2010

http://vdlconsulting.blogspot.com/2010_05_01_archive.html

Friday, May 28, 2010. Telecom Savings Tip: Shield Your Bill from Invaders! So first of all, you need to read your phone bill every month. Carefully! These and other types of charges, legitimate and not, can find their way onto your bill and you need to catch them early. If you see something on your bill and you don’t know exactly what it’s for, call the carrier and get the explanation you are entitled to. Labels: phone bill savings fraud protection. Subscribe to: Posts (Atom). View my complete profile.

5

VDL Consulting: 4 Year Slam!

http://vdlconsulting.blogspot.com/2010/08/4-year-slam.html

Friday, August 27, 2010. Without noticing. Since the FCC (Title 47, Sectn. 64) only requires carriers to retain authorization records for 2 years, the client could not get a refund. In my client’s defense, it was well buried in the bill, but the point is this: Don’t get ripped off. You need to read your phone bills. An easy way to validate a bill. Subscribe to: Post Comments (Atom). Scottsdale, AZ, United States. View my complete profile. DIY Telecom Cost Reduction?

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Wednesday, January 12, 2011. Wrangling Telecom Techs and Customer Service. First, have your facts in order. If you are having trouble with your voice/data service or phone system, it’s important to have good info. Particularly if it’s one of those ongoing problems that is hard to nail down and get fixed. Keep a basic trouble log. When you call in a trouble ticket:. Get a ticket number. Ask for an ETA. Ask how to follow up and with who. The second they miss the ETA, follow up and keep them honest. Thoroug...

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