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VI Service Desk - Help Desk Ticketing System for IBM Lotus Notes/Domino®

The VI Service Desk is an IT Help Desk and Service Desk ticketing software system for the IBM Lotus Notes/Domino platform. Includes Asset Management, Asset Polling/Discovery; Reporting; ITIL Incident, Problem, Request and Change Processes. VIS, Inc. is the provider of the VI Service Desk, a Lotus Domino Help Desk solution based on years of research and experience in the IT support industry.

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VI Service Desk - Help Desk Ticketing System for IBM Lotus Notes/Domino® | velocityintegrations.com Reviews

<META> DESCRIPTION

The VI Service Desk is an IT Help Desk and Service Desk ticketing software system for the IBM Lotus Notes/Domino platform. Includes Asset Management, Asset Polling/Discovery; Reporting; ITIL Incident, Problem, Request and Change Processes. VIS, Inc. is the provider of the VI Service Desk, a Lotus Domino Help Desk solution based on years of research and experience in the IT support industry.

<META> KEYWORDS

1 features

2 incident management

3 problem management

4 request management

5 change management

6 service catalog

7 email and chat

8 sla engine

9 workflow automation

10 it asset management

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features,incident management,problem management,request management,change management,service catalog,email and chat,sla engine,workflow automation,it asset management,reporting,implementation options,security,integrations,self service portal,services

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VI Service Desk - Help Desk Ticketing System for IBM Lotus Notes/Domino® | velocityintegrations.com Reviews

https://velocityintegrations.com

The VI Service Desk is an IT Help Desk and Service Desk ticketing software system for the IBM Lotus Notes/Domino platform. Includes Asset Management, Asset Polling/Discovery; Reporting; ITIL Incident, Problem, Request and Change Processes. VIS, Inc. is the provider of the VI Service Desk, a Lotus Domino Help Desk solution based on years of research and experience in the IT support industry.

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velocityintegrations.com

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Implementation Options of the VI Service Desk - VIS, Inc.

http://www.velocityintegrations.com/implementation-options.htm

The VI Service Desk can be implemented as a central web-based application, a distributed replicated application, or a combination of both. Benefits of a central web based application:. Web based applications will offer performance improvements to users who are not within close range of a Domino server. All data is updated in real time no waiting for replication to update data. No need to mantain a complex replication topology. Benefits of a replicated application:. Combining web access and replication:.

2

Request Management in the VI Service Desk - VIS, Inc.

http://www.velocityintegrations.com/request-management.htm

Initiate Requests from the Service Catalog. End Users can quickly and easily submit a request from the Service Catalog where the majority of the field information on the request has already been pre-populated. Fulfillment time is automatically displayed and Due Date is automatically calculated based on specified hours of operation. Service Level Agreement (SLA), Approval, and Task Automation. Bi-directional Email Correspondence and Real Time Chat. Automatic display of relevant Knowledge documents based o...

3

IT Asset Management in the VI Service Desk - VIS, Inc.

http://www.velocityintegrations.com/it-asset-management.htm

Managing your Hardware and Software. Without the proper tools, maintaining a current inventory of your organization’s hardware and installed software can be a formidable task. The VI Asset Discovery Module automatically gathers your organization's hardware and software. Managed in one location (no client side installation), asset discovery can be initiated automatically via login script or manually by clicking on the asset module. Get a 30 Day Trial. Please enter your name. Please enter your company name.

4

Problem Management in the VI Service Desk - VIS, Inc.

http://www.velocityintegrations.com/problem-management.htm

To make certain that the same incidents do not continue to occur, it is vital to have a Problem Management process that properly diagnosis the root cause and implements a resolution. The resolutions from these problem tickets can be used to speed up the incident resolution time and identify permanent solutions, reducing the number of overall incidents. This results in less downtime and less disruption to business critical systems. Additional value can be found in the following areas:. Ensure consistent p...

5

VI Service Desk - Help Desk Ticketing System for IBM Lotus Notes/Domino®

http://www.velocityintegrations.com/index.htm

A Modern IT Help Desk Solution. For the IBM Notes/Domino Platform. A single user experience from any device. Web Browser, IBM Notes Client, Mobile Devices. Incident, Problem, Request, and Change Management based on ITIL v3. Plus Asset Management with Asset Discovery/Polling Tool. The VI Service Desk. Is an IT Help Desk system built exclusively for IBM Notes/Domino. It integrates seamlessly, giving you the highest ROI and lowest TCO. Create a Service Catalog. Correspond via Email from within Tickets.

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al.co.za

Products 2012

http://www.al.co.za/index.php/Products/products

Social Media Icons for Joomla! Mobile development avoids increasing IT debt. Organisations need to embrace mobile solutions. Virtualization: critical ingredient to high availability. No downtime: the secret recipe. IT organisations should use mobile development projects as a means to re-energise their IT department and. Read more. IT organisations need to embrace mobile solutions IT organisations need to embrace mobile development,. Read more. IBM Lotus (Collaboration Solutions. Benefit more from your Qu...

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Reporting in the VI Service Desk - VIS, Inc.

http://www.velocitydesk.com/reporting.htm

Generate virtually any type of report in a simple to use condition based interface. Report on Multiple Ticket Types. Select multiple ticket types as part of your reporting criteria. This can be useful for looking at the big picture. Choose which column information should be grouped and include your custom fields in the report. View any Report as a Chart in Excel. Schedule Delivery of Reports. Get a 30 Day Trial. You will receive an email shortly with your 30 day trial. Please enter your name. 90 State St...

velocitydesk.com

Request Management in the VI Service Desk - VIS, Inc.

http://www.velocitydesk.com/request-management.htm

Initiate Requests from the Service Catalog. End Users can quickly and easily submit a request from the Service Catalog where the majority of the field information on the request has already been pre-populated. Fulfillment time is automatically displayed and Due Date is automatically calculated based on specified hours of operation. Service Level Agreement (SLA), Approval, and Task Automation. Bi-directional Email Correspondence and Real Time Chat. Automatic display of relevant Knowledge documents based o...

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VI Service Desk - Help Desk Ticketing System for IBM Lotus Notes/Domino®

A Modern IT Help Desk Solution. For the IBM Notes/Domino Platform. A single user experience from any device. Web Browser, IBM Notes Client, Mobile Devices. Incident, Problem, Request, and Change Management based on ITIL v3. Plus Asset Management with Asset Discovery/Polling Tool. The VI Service Desk. Is an IT Help Desk system built exclusively for IBM Notes/Domino. It integrates seamlessly, giving you the highest ROI and lowest TCO. Create a Service Catalog. Correspond via Email from within Tickets.

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