info.vertexone.net
Customer Experience Strategy & Solutions for Utility Companies
http://info.vertexone.net/blog/page/2
Outsource my customer service. Web and Mobile Self-Service. Outsource my customer service. Web and Mobile Self-Service. We’re not just making history. We’re blogging about it. Get news you can use. Sign up, stay connected. 5 Fundamentals of an Effective Self-Service Strategy for Utilities. What do your top customer experiences have in common? 5 Fundamentals of an Effective Self-Service Strategy for Utilities. What do your top customer experiences have in common? Technology Shaping the Utility Industry.
info.vertexone.net
How Changing Technology Affects Customers' Expectations
http://info.vertexone.net/blog/technology-affecting-customers-expectations
Outsource my customer service. Web and Mobile Self-Service. Outsource my customer service. Web and Mobile Self-Service. We’re not just making history. We’re blogging about it. Get news you can use. Sign up, stay connected. How Changing Technology Affects Customers' Expectations. Posted in: Cloud CIS. Last year, CS Week board member Todd Arnold sat down with Jane French, Director of Customer Operations for EPCOR Water USA. To discuss the variety of methods EPCOR uses to provide the ideal customer service.
info.vertexone.net
2017 Prediction: Utilities Will Move to the Cloud
http://info.vertexone.net/blog/2017-prediction-utilities-will-move-to-the-cloud
Outsource my customer service. Web and Mobile Self-Service. Outsource my customer service. Web and Mobile Self-Service. We’re not just making history. We’re blogging about it. Get news you can use. Sign up, stay connected. 2017 Prediction: Utilities Will Move to the Cloud. Posted in: Utility CIS. Indeed, the highest remaining hurdle for utilities considering a move to the cloud including a cloud CIS isn’t a technological one, but a financial one. And that hurdle is about to fall, too. Capitalize many exp...
info.vertexone.net
Your Utility CIS Isn't the Only Thing That's Aging
http://info.vertexone.net/blog/your-utility-cis-isnt-the-only-thing-thats-aging
Outsource my customer service. Web and Mobile Self-Service. Outsource my customer service. Web and Mobile Self-Service. We’re not just making history. We’re blogging about it. Get news you can use. Sign up, stay connected. Your Utility CIS Isn't the Only Thing That's Aging. Posted in: Utility CIS. Last month, TechRepublic published photos of what it called. Antique computers that won't quit. Your workforce and its skills are aging, too. Birthday one fact remains: those systems were built on technologies ...
info.vertexone.net
The Faces of Vertex – Bob Stephan, Chief Data Scientist
http://info.vertexone.net/blog/the-faces-of-vertex-bob-stephan-chief-data-scientist
Outsource my customer service. Web and Mobile Self-Service. Outsource my customer service. Web and Mobile Self-Service. We’re not just making history. We’re blogging about it. Get news you can use. Sign up, stay connected. The Faces of Vertex Bob Stephan, Chief Data Scientist. Posted in: Utility Predictive Analytics. The Faces of Vertex. Bob, Harvard Business Review published a recent article that said the role of Data Scientist is the sexiest job of the 21st century. What exactly is a data scientist?
info.vertexone.net
Customer Experience Strategy & Solutions for Utility Companies | Chirag Shah
http://info.vertexone.net/blog/author/chirag-shah
Outsource my customer service. Web and Mobile Self-Service. Outsource my customer service. Web and Mobile Self-Service. We’re not just making history. We’re blogging about it. Get news you can use. Sign up, stay connected. New Year's Resolutions for Your Utility’s Customer Experience. What would a New Year be without a resolution or two? New Year's Resolutions for Your Utility’s Customer Experience. What would a New Year be without a resolution or two?
utilitymarketconnections.com
Vertex Upgrades Lee County Utilities Customer Service to the Cloud
http://utilitymarketconnections.com/vertex-upgrades-lee-county-utilities-customer-service-to-the-cloud
Your Fast-track to Utility IT Information. Vertex Upgrades Lee County Utilities Customer Service to the Cloud. Vertex Upgrades Lee County Utilities Customer Service to the Cloud. January 11, 2017. Shift to the cloud improves the utility’s customer experience and agility to respond to future needs. RICHARDSON, Texas Vertex. Cloud is changing the way utilities do business, and we’re thrilled to see Lee County elevate its customer service with an eye toward the future, said Andrew Jornod, chief executive of...
tmgconsulting.com
Events – TMG CONSULTING
http://tmgconsulting.com/events-presentations
Where Business and Technology Intersect. What’s Next Magazine. What’s Next Magazine. CS Week Marketplace Webinar:. Where New Customer Contact Preferences and the Legacy Utility CIS Collide, September 22, 2:00 PM EST. CS Week Marketplace Webinar:. New Age of CIS Risk Mitigation. CS Week Marketplace Webinar:. Why CIS Satisfaction is Waning and What Utilities are Doing About It? James Riley, chief strategy officer, Vertex and Alec O’Brien, vice president, TMG Consulting.
info.vertexone.net
5 Fundamentals of an Effective Self-Service Strategy for Utilities
http://info.vertexone.net/blog/5-fundamentals-of-an-effective-customer-management-solution-for-utilities
Outsource my customer service. Web and Mobile Self-Service. Outsource my customer service. Web and Mobile Self-Service. We’re not just making history. We’re blogging about it. Get news you can use. Sign up, stay connected. 5 Fundamentals of an Effective Self-Service Strategy for Utilities. Posted in: utility customer management solution. What do your top customer experiences have in common? Is the most important thing companies can do to provide them with good customer service. Customers used to expect a...
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