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Reception Training - Confidentiality Training

http://www.receptiontraining.com/confidentialitytraining.html

Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Dealing With Difficult Situations Training. Supervisor / Team Leader Training. The purpose of this course if to provide staff with a clear understanding of confidentiality, clear guidelines regarding handling of confidentiality information and to help identify limits of behaviour and responsibilities. The course will cover:. The importance of confidentiality. Confidentiality agreement / contract. Computer and paper copies.

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Reception Training - Some Of Our Popular Blog Excerpts

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Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Some excerpts from our popular Blog Beyond The Reception Desk. Dealing with Difficult / Angry / Aggressive Patients. The importance of being a good supervisor or manager. Your organisation will be judged on the way your telephone is answered. Are your phones being answered promptly? Click to view our latest training events. To arrange a training eve...

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Reception Training - Disability Training

http://www.receptiontraining.com/disabilitytraining.html

Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Dealing With Difficult Situations Training. Supervisor / Team Leader Training. There are many disabilities that a Receptionist will come across when working at the front desk. Many disabilities are not visible but are still there. Ensure your staff are aware of the various disabilities and how to deal with them in the most appropriate way. Some of the disabilities in our training session include:. People that have a stammer.

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Reception Training - Communication Skills Training

http://www.receptiontraining.com/communicationskills.html

Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Communication is vital when dealing with people be it staff, or your customers. Ensure that you continually look at communication within your organisation review it on a regular basis. Look at how it can be better, Listen to how people communicate in your workplace and learn from what you see and hear. Our training will cover:. The art of listening.

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Reception Training - Reception Training Upcoming Events

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Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Featuring our current training events. Latest Training Event - Bournemouth. We have two training courses with limited space available for Wednesday 15th April. Each course will include a two course lunch. Venue: Village Urban Resorts Hotel (Opposite Royal Bournemouth Hospital). Date: Wednesday 15th April 2015. Time: 10:00 - 1300. Time: 14:00 - 1700.

receptiontraining.com

Reception Training - Training Courses

http://www.receptiontraining.com/training.html

Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Reception Training Courses Across the UK and Abroad. Teamwork is essential. Well trained staff are more confident and therefore do a better job. A guide to our training courses:. Receptionist Training - 1/2 and 1 day courses. Telephone Skills - 1/2 Day Course. Confidentiality 1/2 day Course. Communication Skills 1/2 day Course. All Candidates will r...

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Reception Training - Providing customer focused training nationwide...

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Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Our Training Courses can be applied to any industry including the medical and hospitality sectors as we cover a range of courses from data protection, telephone skills, disability awareness and more. Click to find out more about all of our training courses. More information on New Receptionists Training. Supervisor / Team Leader Training Courses.

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Reception Training - Training for difficult situations

http://www.receptiontraining.com/difficultsituations.html

Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Dealing With Difficult Situations Training. You can’t avoid meeting difficult people. Our training course can help your staff build the skills for handling these situations successfully. We provided the knowledge and skills to become more assertive when people who might be upset, annoyed, angry or frustrated act in a manner that is not acceptable.

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Reception Training - Telephone Skills

http://www.receptiontraining.com/telephoneskills.html

Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Dealing With Difficult Situations Training. Supervisor / Team Leader Training. Your organisation will be judged on the way your telephone is answered. Are your phones being answered promptly? Are the calls being dealt with in a satisfactory manner is the caller happy with the outcome? The course will cover:. The Customer the Caller. The 4 P’s of Telephoning. Receiving a Telephone Call. Making a Telephone Call. What NOT to say.