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Voice4net | Contact Center Excellence

Contact Center Excellence

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Voice4net | Contact Center Excellence | voice4net.wordpress.com Reviews

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1

August | 2016 | Voice4net

https://voice4net.wordpress.com/2016/08

Archive for August, 2016 Monthly archive page. Delivering Effective Solutions in an Instant Gratification World. Posted August 31, 2016. Filed under: General Telecom. Part 1: Leveraging WebRTC for Effective, Fast Contact Center Customization. By Rick McFarland, Chief Executive Officer, Voice4Net. How do we change their pre-fixed mindsets for quick, cookie-cutter solutions that in some instances are simply not feasible? A sophisticated WebRTC-based contact center implementation is as close as one might co...

2

The Intrinsic Value of Consultative Services  | Voice4net

https://voice4net.wordpress.com/2015/10/23/the-intrinsic-value-of-consultative-services

The Intrinsic Value of Consultative Services. Posted October 23, 2015. Filed under: General Telecom. There’s a long-standing joke in the telecommunication sector: A company will believe anything a technician tells it, as long as he’s located 50 miles from the office. If you’re in-house, no one listens. Joking aside, in practice, there’s a certain validity to this. As technology providers, we’ve seen our share of companies experience a drop in productivity after a new deployment despite the enhancements i...

3

Before You Focus on Omnichannel, Put Yourself in the Customer’s Shoes | Voice4net

https://voice4net.wordpress.com/2016/04/07/before-you-focus-on-omnichannel-put-yourself-in-the-customers-shoes

Before You Focus on Omnichannel, Put Yourself in the Customer’s Shoes. Posted April 7, 2016. Filed under: General Telecom. Executive Vice President of Global Sales, Voice4Net. Forrester Research published a report earlier this year, Trends 2016: The Future Of Customer Service. That we believe validates Voice4Net’s long held philosophy: Customer service must be focused on the customer. Providing a simple, seamless, and gratifying experience. Amen to that. For the longest time, when consumers called into a...

4

September | 2016 | Voice4net

https://voice4net.wordpress.com/2016/09

Archive for September, 2016 Monthly archive page. Delivering Effective Solutions in an Instant Gratification World – Part 2: Reinstituting the Human Touch. Posted September 26, 2016. Filed under: General Telecom. So how does a dealer avoid this pitfall? This is where a professional services component becomes crucially important. A savvy technology provider will do comprehensive research on the procedures and internal culture of their client. They will become immersed enough to reasonably predict ...The u...

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April | 2016 | Voice4net

https://voice4net.wordpress.com/2016/04

Archive for April, 2016 Monthly archive page. Before You Focus on Omnichannel, Put Yourself in the Customer’s Shoes. Posted April 7, 2016. Filed under: General Telecom. Executive Vice President of Global Sales, Voice4Net. Forrester Research published a report earlier this year, Trends 2016: The Future Of Customer Service. That we believe validates Voice4Net’s long held philosophy: Customer service must be focused on the customer. Providing a simple, seamless, and gratifying experience. Amen to that.

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voice4net.com voice4net.com

Welcome to Voice4net

http://www.voice4net.com/voice4net-about.html

Our team consists of business and telephony experts with a combined experience of more than 50 years. We understand the idiosyncrasies of the public switch network, voice/ip and soft switch systems and how to integrate those with wide area networks and corporate LANs. In fact, we've encountered just about every type of situation and configuration, which means we're already well versed in many aspects of your business communication requirements. For more information please visit the Voice4net Blog.

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Voice4net | Contact Center Excellence

Delivering Effective Solutions in an Instant Gratification World – Part 2: Reinstituting the Human Touch. Posted September 26, 2016. Filed under: General Telecom. So how does a dealer avoid this pitfall? This is where a professional services component becomes crucially important. A savvy technology provider will do comprehensive research on the procedures and internal culture of their client. They will become immersed enough to reasonably predict the necessary learning curve, and begin advocating...The u...

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