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10 Phrases BAD Managers ALWAYS Say-OFTEN | WCW Partners | SuperSTAR Leadership Blog
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Customer Loyalty & Retention. Customer Service & Satisfaction. 10 Phrases BAD Managers ALWAYS Say-OFTEN. Bad managers are a dime a dozen. Unfortunately, they lurk in the halls of organizations every where, and stifle employee engagement and effectiveness. Here are ten phrases that they say regularly. (Often sprinkled with their vulgar language) You will always know a bad manager when you hear one, and I’m confident that you have heard a few. Do these sound familiar? How many times have you heard this?
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12 Difficulties that Define a Manager's Destiny | WCW Partners | SuperSTAR Leadership Blog
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Customer Loyalty & Retention. Customer Service & Satisfaction. 12 Difficulties that Define a Manager’s Destiny. I facilitated a meeting in my office with fifteen senior human resource executives. We talked about many issues including how managers handle performance issues. The group unanimously agreed that most leaders put off negative feedback. The typical scenario plays out this way:. How to Give Feedback When You Are The Leader. Dealing with Poor Performance. 3 Ways to Handle Poor Performance. Handlin...
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Communication Archives - WCW Partners | SuperSTAR Leadership Blog
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Customer Loyalty & Retention. Customer Service & Satisfaction. What You Don’t Know and Why It Matters. This post is for the leader, the amateur, the entrepreneur, the customer service rep, the HR specialist, the CEO, the employee, and the sales professional. In truth, this message is a for everyone because it can benefit everyone. In many circumstances (not all), we approach an individual, a prospective problem, a conversation and the situation with one major. Misconception: we think we know it all.
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Business Success Archives - WCW Partners | SuperSTAR Leadership Blog
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Customer Loyalty & Retention. Customer Service & Satisfaction. 7 Habits of Highly Effective Employees. Want to advance in your career? Want to accelerate your results? Get into action to WIN Today! In his career, Rick, used these seven habits to start at the bottom and eventually become an executive, business owner and executive. He had numerous promotions and of course his income climbed. This career training video clip will show you the […]. May 26th, 2016. An excellent coach will help you:. Believe in...
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6 Turnaround Tactics for a Failing Team | WCW Partners | SuperSTAR Leadership Blog
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Customer Loyalty & Retention. Customer Service & Satisfaction. 6 Turnaround Tactics for a Failing Team. Research shows 60% of teams fail. This costs companies billions of dollars in lost profits. Teams fail because managers don’t know to build plans or orchestrate how people can best work together. In this team-building and leadership video Rick will show you how to turnaround a failing team. By the way, do you want to elevate your coaching effectiveness and success? For our other services:. Rick Conlow ...
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Leadership & Management - A Duet for Success | WCW Partners | SuperSTAR Leadership Blog
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Customer Loyalty & Retention. Customer Service & Satisfaction. Leadership & Management – A Duet for Success. Great duets produce superior results. You’ve probably wondered at some point in your career…what’s the difference between leading and managing? Some managers lead…other leaders manage. If you label yourself one, does that mean you can’t do the other? Do they really differ? These are all questions that make sense, ought to be asked and at the end of the day, matter if you’re a manager. Managers emp...
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Leadership Development Archives - WCW Partners | SuperSTAR Leadership Blog
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Customer Loyalty & Retention. Customer Service & Satisfaction. Leading Admirably, Leading Authentically. A leadership trait I tend to admire and encourage is authenticity because it seems to be so rare. Most often, it feels easier to hide behind whatever cover we’ve created, although it’s comfortable, it’s not really all that rewarding. If you’re wondering whether or not you agree… ask yourself: Do I value others more for how honest they are or how they appear? THE VALUE OF AUTHENTICITY. May 19th, 2016.
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Rick Conlow at WCW Partners | SuperSTAR Leadership Blog
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Customer Loyalty & Retention. Customer Service & Satisfaction. Rick Conlow is the CEO/Co-Founder of WCW Partners, a global management consulting and training firm. Rick has helped organizations increase sales 218%, improve repeat-and-referral business by 20%, increase customer retention to 99%, reduce complaints by 60% and achieve 34 quality awards. 7 Habits of Highly Effective Employees. Want to advance in your career? Want to accelerate your results? Get into action to WIN Today! In his career, Rick, u...
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Are You a Good Boss or a Bad Boss? | WCW Partners | SuperSTAR Leadership Blog
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Customer Loyalty & Retention. Customer Service & Satisfaction. Are You a Good Boss or a Bad Boss? Think of the worst supervisor or boss you ever had. Chances are someone comes immediately to mind. Why do you consider this person “the worst? 8221; How did he or she act? How did this bad boss’s approach affect your attitude and work effort? Did this person influence you to do your best? What was this person like, and what did he or she do differently? How did this person affect you and your work effort?
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Customer Loyalty & Retention Archives - WCW Partners | SuperSTAR Leadership Blog
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Customer Loyalty & Retention. Customer Service & Satisfaction. 7 Telltale Signs of Legendary Customer Service. Today, few companies create a legendary or memorable customer service experience. Most provide milquetoast service, and only go through the motions to improve. The giant, waving inflatables on the roof! Free balloons for the kids that they’ll pretend to like while you’re there! Rude or discourteous or unknowledgeable employees. Product that is of noticeably poor quality. April 7th, 2016. There i...
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