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Web Support Blog | Solving web support business and technology challengesSolving web support business and technology challenges (by Chris)
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Solving web support business and technology challenges (by Chris)
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Executing Knowledge Management | Web Support Blog
https://websupportblog.wordpress.com/2006/11/09/executing-knowledge-management
November 9, 2006. Filed under: Content Management. 8212; Chris @ 8:33 am. In my last post I ranted about my frustration within my organization in regard to knowledge management. I discussed some problems and gave a list of things required to make knowledge management successful. Since that time, I found a very good article from David Kay, Breakthrough Knowledge Management. That summarizes the Knowledge Centered Support (KCS) model. Items are where we need to go back and put more emphasis. Please log in u...
September | 2006 | Web Support Blog
https://websupportblog.wordpress.com/2006/09
September 22, 2006. Do You Have a Collaborative Business Environment? Filed under: Knowledge Management. 8212; Chris @ 7:57 pm. I finally got around to reading the September 2006 issue of KM World. Jonathan B. Spira wrote an article, Step up to the knowledge economy. Where he made a very valuable point. He lists three tenets that are required to make collaborative business environment (CBE). These three items range very true to my own (support) environment. 8212; Chris @ 5:48 am. This also translates to ...
When to Focus on Findability (Instead of Content) | Web Support Blog
https://websupportblog.wordpress.com/2006/10/15/when-to-focus-on-findability-instead-of-content
October 15, 2006. When to Focus on Findability (Instead of Content). 8212; Chris @ 12:06 pm. Take this a step further you can focus your resources to develop high quality content, which can be expensive, and yet if your customers are not finding the content, you will have invested precious resources on developing content that no one is using. Consider your success rate for users ability to find your content if it is 50% of the time, then one of every two content items will be found. Perhaps you do not ha...
What is happening in knowledge management in my organization? | Web Support Blog
https://websupportblog.wordpress.com/2006/11/07/what-is-happening-in-knowledge-management-in-my-organization
November 7, 2006. What is happening in knowledge management in my organization? Filed under: Content Management. 8212; Chris @ 10:40 pm. I have not been posting too much lately, actually not enough since I started this blog. Besides working on my other blog, I have been preoccupied at work, asking, “what is happening in knowledge management in my organization? Why is knowledge management not part of their day job? Support through the entire management chain: it must be valued! How to use the tools. Clear...
December | 2006 | Web Support Blog
https://websupportblog.wordpress.com/2006/12
December 27, 2006. Top 10 Usability Design Mistakes. 8212; Chris @ 7:58 pm. Have you considered that perhaps your web support site fails because you have failed with its design? Reading another of Dr. Jakob Nielsen’s Alertbox articles reminded me how easy it is to do things wrong. In Dr. Nielsen’s Top Ten Mistakes in Web Design. He covers some very important points. First, bad search. Number two is my pet peeve, PDFs for online reading. Does the color of a link. Remember that you are writing for an onlin...
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SemAngel
http://semphonic.blogs.com/semangel
Digital Analytics by Gary Angel, Partner, Digital Analytics Center of Excellence. For my most recent posts, please go to Measuring the Digital World. Subscribe to this blog's feed. Measuring the Digital World. Digital Transformation How to Get Started, Real KPIs, the Necessary Staff and So Much More! Controlled Experimentation and Decision-Making. Full-Spectrum Analytics and Digital Transformation. Getting Started in Digital Analytics. Bureaucracy 1 Book 1 Me 0. On Engineering the Journey. My new blog si...
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Web Support Blog | Solving web support business and technology challenges
February 27, 2007. Writing good titles for searching and browsing your site is important. Filed under: Content Effectiveness. 8212; Chris @ 11:21 pm. A few months back I did some work to assemble a training for our knowledge base writers on how to write good titles. Why? Often the case is that you do not have a bad search engine, you just have bad titles. Elinor Mills of CNet wrote an article. On Barry Bonds’ amphetamine use (2007). About this way back in 1998; not much has changed since then. If you sea...
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