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XCALLY Shuttle - XCALLY Shuttle - xCALLY Documentation

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XCALLY Shuttle - XCALLY Shuttle - xCALLY Documentation | wiki.xcallymotion.com Reviews

https://wiki.xcallymotion.com

Skip to header menu. Skip to action menu. Skip to quick search. Link to this Page. Skip to end of banner. Go to start of banner. Skip to end of metadata. Last modified on Jan 02, 2017. Go to start of metadata. Here you can find all the documentation related to the XCALLY Shuttle contact center suite. You can browse the Page tree on the left sidebar or also use the Search tool on the top of the page, as shown below:. If you need further help, do not hesitate to Contact us. What are you looking for? Add Co...

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Reports - XCALLY Shuttle - xCALLY Documentation

https://wiki.xcallymotion.com/display/XS/Reports

Skip to header menu. Skip to action menu. Skip to quick search. Link to this Page. Skip to end of banner. Go to start of banner. Skip to end of metadata. Last modified on Jan 04, 2016. Go to start of metadata. Ready to use Reports. Cally Square Stats Reports. This smart new section is dedicated to the creation of Reports, which can contain also Metrics. Block, on the right of the screen. From the Query Designer block you can define:. Of the report, selecting them also from the created Metrics. Like in th...

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xCally Shuttle Guide - XCALLY Shuttle - xCALLY Documentation

https://wiki.xcallymotion.com/display/XS/xCally+Shuttle+Guide

Skip to header menu. Skip to action menu. Skip to quick search. Link to this Page. Skip to end of banner. Go to start of banner. Skip to end of metadata. Last modified on Jan 07, 2016. Go to start of metadata. Create a New Agent. Agent - Queue Association. CTI Windows phone bar and Softphone Clients. Shuttle Web Agent Dashboard. Ready to use Reports. Cally Square Stats Reports. Access to Voicemail from external DID. Ask for callback keeping the queue position. CSAT - CSI: forward customers to a Survey.

3

XCALLY Shuttle - XCALLY Shuttle - xCALLY Documentation

https://wiki.xcallymotion.com/display/XS/XCALLY+Shuttle

Skip to header menu. Skip to action menu. Skip to quick search. Link to this Page. Skip to end of banner. Go to start of banner. Skip to end of metadata. Last modified on Jan 02, 2017. Go to start of metadata. Here you can find all the documentation related to the XCALLY Shuttle contact center suite. You can browse the Page tree on the left sidebar or also use the Search tool on the top of the page, as shown below:. If you need further help, do not hesitate to Contact us. What are you looking for? Create...

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Metrics - XCALLY Shuttle - xCALLY Documentation

https://wiki.xcallymotion.com/display/XS/Metrics

Skip to header menu. Skip to action menu. Skip to quick search. Link to this Page. Skip to end of banner. Go to start of banner. Skip to end of metadata. Last modified on Jan 05, 2016. Go to start of metadata. From this section the Administrator can create Custom Metrics by clicking on the button New Metric and filling the following form, providing the Metric Name and Description:. From this section the Administrator can create Custom Metrics. Here you can find the Edit Metric Section.

5

Analytics - XCALLY Shuttle - xCALLY Documentation

https://wiki.xcallymotion.com/display/XS/Analytics

Skip to header menu. Skip to action menu. Skip to quick search. Link to this Page. Skip to end of banner. Go to start of banner. Skip to end of metadata. Last modified on Jan 15, 2016. Go to start of metadata. XCally Shuttle includes also the Analytics menu dedicated to reporting, divided into these sections:. Ready to use Reports. Cally Square Stats Reports. Powered by Atlassian Confluence. Printed by Atlassian Confluence 6.0.3. ServerDuration": 947, "requestCorrelationId": "63c30939fc719ef7"}.

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XCALLY Shuttle - XCALLY Shuttle - xCALLY Documentation

Skip to header menu. Skip to action menu. Skip to quick search. Link to this Page. Skip to end of banner. Go to start of banner. Skip to end of metadata. Last modified on Jan 02, 2017. Go to start of metadata. Here you can find all the documentation related to the XCALLY Shuttle contact center suite. You can browse the Page tree on the left sidebar or also use the Search tool on the top of the page, as shown below:. If you need further help, do not hesitate to Contact us. What are you looking for? Add Co...

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