wileygroup.com

Wiley Group :: Firm Growth Through Client Loyalty

Wiley Group, Inc. helps firms outperform the competition. And accelerate their growth. By leveraging their preeminent, appreciating asset: their loyal clients. Why Wiley Group Works. Wiley Group clients invest in the surest, most cost efficient source of profitable growth. A five percent increase. In loyal clients yields an average 48 percent increase. In profitable growth (non-manufacturing), according to this recent study. Creating More Loyal Clients. Unleash Powerful Growth From Within.

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Wiley Group :: Firm Growth Through Client Loyalty | wileygroup.com Reviews

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Wiley Group, Inc. helps firms outperform the competition. And accelerate their growth. By leveraging their preeminent, appreciating asset: their loyal clients. Why Wiley Group Works. Wiley Group clients invest in the surest, most cost efficient source of profitable growth. A five percent increase. In loyal clients yields an average 48 percent increase. In profitable growth (non-manufacturing), according to this recent study. Creating More Loyal Clients. Unleash Powerful Growth From Within.

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1 the growth catalyst

2 michael mike wiley

3 managing partner

4 read more testimonies

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Wiley Group :: Firm Growth Through Client Loyalty | wileygroup.com Reviews

https://wileygroup.com

Wiley Group, Inc. helps firms outperform the competition. And accelerate their growth. By leveraging their preeminent, appreciating asset: their loyal clients. Why Wiley Group Works. Wiley Group clients invest in the surest, most cost efficient source of profitable growth. A five percent increase. In loyal clients yields an average 48 percent increase. In profitable growth (non-manufacturing), according to this recent study. Creating More Loyal Clients. Unleash Powerful Growth From Within.

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wileygroup.com

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The Wiley Edge

http://www.wileygroup.com/thought_leadership.htm

The Internal Growth Catalyst. Client Experience Management: The New Source of Distinction. Association of Corporate Counsel, Strategic Selling and Service Excellence, April 2004. Why Satisfied Clients Bolt: Four Keys to Retention,. American Bar Association Law Practice Management, September 2003. Deliver on Your Promise: A Brand Must Fulfill Client Expectations at Every Point of Impact, or Else It Dies a Slow Death. Legal Times, September 15, 2003. Client Loyalty and Firm Profitability,.

2

Identify :: Capitalize :: Increase Loyalty

http://www.wileygroup.com/What_We_Do.htm

Wiley Group helps firms increase. Their profitable growth by identifying. On their loyal clients. The Loyal Client Difference. Least Costly to Serve. Predictive of Future Business. Markets Your Firm to Others. Resistant to Competitive Offers. Most Forgiving of Service Snafus. Loyal clients form the bedrock of a firm's stability and growth. We help our clients identify their loyal clients by focusing on the only three statistically relevant identifying factors:. The Loyal Client Difference. The total expe...

3

Limitations of Client Satisfacti

http://www.wileygroup.com/satisfaction_to_loyal.htm

No Basis of Comparison. In Pursuit of Client Satisfaction. Whether it be ordering books, staying at a hotel, dining at an elegant restaurant, or receiving services from an accounting, legal, or financial service firm; clients are commonly asked about their level of satisfaction. Implicit in this evaluation is a false assumption that a satisfied client is a retained client with an increased likelihood for the cross-marketing/cross-selling of additional services.

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Wiley Group :: Firm Growth Through Client Loyalty

Wiley Group, Inc. helps firms outperform the competition. And accelerate their growth. By leveraging their preeminent, appreciating asset: their loyal clients. Why Wiley Group Works. Wiley Group clients invest in the surest, most cost efficient source of profitable growth. A five percent increase. In loyal clients yields an average 48 percent increase. In profitable growth (non-manufacturing), according to this recent study. Creating More Loyal Clients. Unleash Powerful Growth From Within.

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