WOCAS.COM
Home - wocas.com49 5251 1847 001. 49 5251 1847 001. Resolving customer issues is silver, preventing them is gold. Up to 85% of the service contacts that companies receive can be traced back to internal issues and insufficient self-service options. Usually the root causes of the recurring customer problems don’t get addressed. Instead service organizations try to cope with the demand and focus on operational speed and quality. This is what we call The Best Service Is No Service. This idea leds to WOCAS. Written by Bill P...
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