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bkrandomaccess | Bill Ketterman's Random Access
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Bill Ketterman's Random Access. May 16, 2011. My brother, Rick, a pastor, delivered the funeral message, and I, a fitting eulogy. The fact that Rick and I could stand before that audience, or any audience, and delivery a talk is not something we learned from our dad. Public speaking skill comes from the other side of the family. Dad would get choked up trying to lead a group in silent prayer! That comment got a laugh at the funeral. I had the audience laughing at my dad’s funeral? 1 USB memory stick.
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My Pal | Bill Ketterman's Random Access
https://bkrandomaccess.wordpress.com/2011/05/16/my-pal
Bill Ketterman's Random Access. May 16, 2011. My brother, Rick, a pastor, delivered the funeral message, and I, a fitting eulogy. The fact that Rick and I could stand before that audience, or any audience, and delivery a talk is not something we learned from our dad. Public speaking skill comes from the other side of the family. Dad would get choked up trying to lead a group in silent prayer! That comment got a laugh at the funeral. I had the audience laughing at my dad’s funeral? 1 USB memory stick.
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Giving to Customers Throughout a Lifetime | Expertinservice
https://expertinservice.wordpress.com/2010/12/24/giving-to-customers-throughout-a-lifetime
Creating Best Customer Experiences by James Sorensen. I’ll Return Your Call as Soon as Possible. I Didn’t Want to Say Anything But… →. Giving to Customers Throughout a Lifetime. December 24, 2010. I can reflect back to a book that was read to me as a child called ” The Giving Tree” by Shel Silverstein. To this day I think of the value it has brought to me throughout my life and am thankful for the message it has instilled upon me. Focus your undivided attention to the customer. Listen to customers needs.
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I Didn’t Want to Say Anything But… | Expertinservice
https://expertinservice.wordpress.com/2011/01/13/i-didnt-want-to-say-anything-but
Creating Best Customer Experiences by James Sorensen. Giving to Customers Throughout a Lifetime. Following Up Turns the Tables →. I Didn’t Want to Say Anything But…. January 13, 2011. Ever talk to a customer and at the end of your conversation they say those words “I didn’t want to say anything, but…”. It starts with customer engagement:. 8211; Carefully listen to what the customer is saying without interruptions. 8211; Take detailed notes so the customer does not have to the repeat information. Leave a ...
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Expertinservice | Creating Best Customer Experiences by James Sorensen | Page 2
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Creating Best Customer Experiences by James Sorensen. Newer posts →. Netflix delivers up and beyond expectations. June 7, 2010. Talk about getting a little something extra. Not only was my call answered in less the time specified, but I was sent two DVDs: the original and the next one in my queue despite being on a plan that allows one rental at a time. Anyone have a similar experience? Deliver good customer service even if you think it’s not your job. June 2, 2010. Customer service starts when a custome...
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Following Up Turns the Tables | Expertinservice
https://expertinservice.wordpress.com/2011/02/13/following-up-turns-the-tables
Creating Best Customer Experiences by James Sorensen. I Didn’t Want to Say Anything But…. Following Up Turns the Tables. February 13, 2011. A friend of mine recently catered a home party for a regular client and received a gratuity that was not as generous as in the past. As part of his regular practice he placed a follow up call to the client the next day. When asked about the service and food quality the client replied ” I didn’t want to say anything, but. This entry was posted in Customer Service.
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The Missing Month | Bill Ketterman's Random Access
https://bkrandomaccess.wordpress.com/2011/05/02/the-missing-month
Bill Ketterman's Random Access. May 2, 2011. Let me be blunt: grab a cup of coffee. Not a single posting during the month of April? It’s a long story. Have your coffee? I made some allusion on March 14. January was her next regular checkup, and the doctor jumped right on that symptom. By late February we had a diagnosis of first stage cancer of the uterus. More testing was ordered, and surgery scheduled for March 14. Leave a Reply Cancel reply. Enter your comment here. Address never made public). Notify ...
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Agile Coffee | Bill Ketterman's Random Access
https://bkrandomaccess.wordpress.com/2011/03/14/agile-coffee
Bill Ketterman's Random Access. March 14, 2011. I’ve written before about Forty Second Boyd and the Observe, Orient, Decide, Act (OODA) loop. I first came across the concept at PajamasMedia.com. At that site the whole concept is more developed and states that Boyd:. 8230;saw that the ultimate weapon was not a bludgeon or an iron mace, not the Lead Sled at all, but in fact just the opposite: light, fast, precise, agile and deadly…. Leave a Reply Cancel reply. Enter your comment here. Work, Life, and Criti...
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Testimonials | Expertinservice
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Creating Best Customer Experiences by James Sorensen. Sherman Lord, Managing Member Midlantic Technologies Group, LLC Colmar, PA. Cathy J. Michelson, Office Manager at Gordon N. Stowe and Associates, Inc. Dayton, OH. Jay Silverman, Systems Engineer. Robin H. Braverman MS, CCC-A, Audiologist at Fallon Clinic, Worcester, MA. Laurie L. Meiser, Client Service Manager at IVI Travel, Chicago, IL. Sandra E. Alwardt Travel Services Administrator at Abbott Laboratories, Abbott Park, IL. Subscribe to this feed.
