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Chapter 11 : Building a Customer-Centric Organization – Customer Relationship Management | KHAIRUN NISAA
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This blog is fully dedicated for MGT300 until further notice. Monday, September 23, 2013. Chapter 11 : Building a Customer-Centric Organization – Customer Relationship Management. CRM enables an organization to:. Provide better customer service. Make call centers more efficient. Cross sell products more effectively. Help sales staff close deals faster. Simplify marketing and sales processes. Recency, Frequency, and Monetary Value. Requency, and M. How recently a customer purchased items (Recency). Clearl...
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Chapter 14 : E-business | KHAIRUN NISAA
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This blog is fully dedicated for MGT300 until further notice. Monday, September 23, 2013. Chapter 14 : E-business. The Internet is a powerful channel that presents new opportunities for an organization to:. Enrich products and services with information. How do e-commerce and e-business differ? 8211; the buying and selling of goods and services over the Internet. Refers only to online transactions. Refers to online transactions, serving customers and collaborating with business partners. Is a Web site or ...
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Chapter 8 : Accessing Organizational Information – Data Warehouse | KHAIRUN NISAA
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This blog is fully dedicated for MGT300 until further notice. Monday, September 23, 2013. Chapter 8 : Accessing Organizational Information – Data Warehouse. HISTORY OF DATA WAREHOUSING. Data warehouses extend the transformation of data into information. In the 1990’s executives became less concerned with the day-to-day business operations and more concerned with overall business functions. The data warehouse provided the ability to support decision making without disrupting the day-to-day operations.
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Chapter 10 : Extending the Organization – Supply Chain Management | KHAIRUN NISAA
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This blog is fully dedicated for MGT300 until further notice. Monday, September 23, 2013. Chapter 10 : Extending the Organization – Supply Chain Management. The average company spends nearly half of every dollar that it earns on production. In the past, companies focused primarily on manufacturing and quality improvements to influence their supply chains. The supply chain has three main links:. Materials flow from suppliers and their “upstream” suppliers at all levels. 8211; Companies must carefully choo...
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Chapter 9 : Enabling the Organization – Decision Making | KHAIRUN NISAA
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This blog is fully dedicated for MGT300 until further notice. Monday, September 23, 2013. Chapter 9 : Enabling the Organization – Decision Making. Reasons for growth of decision-making information systems. People need to analyze large amounts of information. 8212;Improvements in technology itself, innovations in communication, and globalization have resulted in a dramatic increase in the alternatives and dimensions people need to consider when making a decision or appraising an opportunity. Artificial in...
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Chapter 15 : Creating Collaborative Partnerships | KHAIRUN NISAA
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This blog is fully dedicated for MGT300 until further notice. Monday, September 23, 2013. Chapter 15 : Creating Collaborative Partnerships. TEAMS, PARTNERSHIP AND ALLIANCES. Organizations create and use teams, partnerships, and alliances to:. Address both minor and major problems. Capitalize on significant opportunities. Organizations create teams, partnerships, and alliances both internally with employees and externally with other organizations. Many organizations want to focus on the marketing and sell...
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Chapter 3 : Strategic Initiatives for Implementing Competitive Advantages | KHAIRUN NISAA
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This blog is fully dedicated for MGT300 until further notice. Thursday, July 4, 2013. Chapter 3 : Strategic Initiatives for Implementing Competitive Advantages. There are basically 4 strategic initiatives for implementing competitive advantage. Organizations can undertake high-profile strategic initiatives including:. Supply chain management (SCM). Involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. CRM ca...
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Chapter 19 : Outsourcing in the 21st Century Organization | KHAIRUN NISAA
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This blog is fully dedicated for MGT300 until further notice. Monday, September 23, 2013. Chapter 19 : Outsourcing in the 21st Century Organization. In the high-speed global business environment, an organization needs to maximize its profits, enlarge its market share, and restrain its ever-increasing costs. 8211; a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems. Benefits from outsourcing include:. Chapter 1...
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Chapter 12 : Integrating the Organization from End to End – Enterprise Resource Planning | KHAIRUN NISAA
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This blog is fully dedicated for MGT300 until further notice. Monday, September 23, 2013. Chapter 12 : Integrating the Organization from End to End – Enterprise Resource Planning. ENTERPRISE RESOURCE PLANNING (ERP). At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system. The Evolution of ERP. INTERGRATING SCM, CRM and ERP. SCM, CRM, and ERP are the backbone of e-business. Posted by Kh...
