yorksinsight.blogspot.com

York's Insight

Saturday, August 05, 2006. Entry #10: Bringing it all together to key learnings. I’ve buried my mind and spent countless hours discussing, debating and internally deliberating the importance of the customer experience over the past 2 months. What have I learned? Revenue Potential = Sum of (Value Experience 2). Oh yah, people like to talk and to listen. Why wouldn’t we? Why make a mistake when others already have? The business matters the most. Introducing a product/service that provides value to the ...

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Saturday, August 05, 2006. Entry #10: Bringing it all together to key learnings. I’ve buried my mind and spent countless hours discussing, debating and internally deliberating the importance of the customer experience over the past 2 months. What have I learned? Revenue Potential = Sum of (Value Experience 2). Oh yah, people like to talk and to listen. Why wouldn’t we? Why make a mistake when others already have? The business matters the most. Introducing a product/service that provides value to the ...

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York's Insight | yorksinsight.blogspot.com Reviews

https://yorksinsight.blogspot.com

Saturday, August 05, 2006. Entry #10: Bringing it all together to key learnings. I’ve buried my mind and spent countless hours discussing, debating and internally deliberating the importance of the customer experience over the past 2 months. What have I learned? Revenue Potential = Sum of (Value Experience 2). Oh yah, people like to talk and to listen. Why wouldn’t we? Why make a mistake when others already have? The business matters the most. Introducing a product/service that provides value to the ...

INTERNAL PAGES

yorksinsight.blogspot.com

1

York's Insight: Entry #5: World Cup Marketing in the US

http://yorksinsight.blogspot.com/2006/07/entry-5-world-cup-marketing-in-us.html

Saturday, July 01, 2006. Entry #5: World Cup Marketing in the US. While I was skimming around, I didn't really know what specifically I was going to write about. That’s when I started picking up a lot about the marketing the FIFA World Cup. Most of the really interesting sites were in languages other than English, as the sport of soccer is obviously much bigger in the rest of the world than it is in the US. All this leads me to "how would I market the world cup in the US? 1 pre-game (assume 30 mins).

2

York's Insight: Entry #6: Customer Experience is Disney Differentiator

http://yorksinsight.blogspot.com/2006/07/entry-6-customer-experience-is-disney.html

Saturday, July 08, 2006. Entry #6: Customer Experience is Disney Differentiator. Service is also important in building the Disney theme park experience. The park staff is always helpful and courteous. The grounds are clean and well maintained. These straightforward but often overlooked characteristics, foster enjoyment for all the Guests. Moreover, the simple fact that Company capitalizes the G in Guest (in literature) speaks volumes about their focus and what they think drives brand value.

3

York's Insight: June 2006

http://yorksinsight.blogspot.com/2006_06_01_archive.html

Thursday, June 22, 2006. Entry #4: BMW website is a Holistic Online Experience. Http:/ www.bmwusa.com/default. BMW definitely plays off the emotional side of the car buyer. Its not the touchy-feely (Hallmark) or the scared for your family (many life insurance companies) but rather it is the exhilaration and the freedom of owning a BMW. That general message is everywhere, but I particularly like the tag line on the Z4: The Power to Free Yourself . The website contains two relational features. First, t...

4

York's Insight: Entry #1: Customer Dis-Service at Verizon Wireless

http://yorksinsight.blogspot.com/2006/06/entry-1-customer-dis-service-at.html

Saturday, June 10, 2006. Entry #1: Customer Dis-Service at Verizon Wireless. That is just what I like ways to make my life easier. Unfortunately, what I did not know at the time was that would be the pinnacle of my experience with Verizon wireless. I was getting a little hot now, but I decided to move forward. How can I remedy this, as I just wanted my phone to work? She explained that I needed to pay my bill (hello! Admittedly, I am not the most patient man to grace this great earth, but this was insult...

5

York's Insight: Entry #3: Customer Portfolio Management in Action at AA

http://yorksinsight.blogspot.com/2006/06/entry-3-customer-portfolio-management.html

Wednesday, June 21, 2006. Entry #3: Customer Portfolio Management in Action at AA. Basically, AA creates tiers of fliers (in descending order of importance): Executive Platinum, Platinum, Gold and Members. Each higher level are given service availability over the next below and provided with more gifts and perks. AA gives free upgrades to first class, bonus miles for every flight, priority seating (ever wonder why you get bumped out of your seat after you booked months in advance? View my complete profile.

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yorksinsight.blogspot.com

York's Insight

Saturday, August 05, 2006. Entry #10: Bringing it all together to key learnings. I’ve buried my mind and spent countless hours discussing, debating and internally deliberating the importance of the customer experience over the past 2 months. What have I learned? Revenue Potential = Sum of (Value Experience 2). Oh yah, people like to talk and to listen. Why wouldn’t we? Why make a mistake when others already have? The business matters the most. Introducing a product/service that provides value to the ...

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Yorkshire ICL

As last year, place scoring will be used. If you are wondering what happened. Saturday was scrubbed ahead of time, because it was obviously going to rain all day. The captains are still discussing how it should be scored. Sunday it rained- Monday looked feasible but after a two-hour grid squat during which thermals stubbornly refused to trigger below encroaching high frontal cloud we scrubbed. Results are now in- use the link opposite. Next meeting is at Sutton Bank on June 7. Sutton Bank: June 7.

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Joys and Trials in the Dominican Republic

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Yorksir-peggy

Přihlásit se ». Registrovat se ». Detox jater po svátcích: Začněte hned! Jak správně zalichotit svému miláčkovi. Je krásné,malé,milé plemeno psa,které se hodí ke každému tipu člověka! Prdelka moe, strašidelná:D. 17 listopadu 2009 v 19:28 T.L.-Autor blogu Peggynka. Byla vykoupaná, Miluju jíí:-*. 25 října 2009 v 15:34 T.L.-Autor blogu No jen tak! Mno to to koukám,toto letí.Ani sme se s Peggynkou nenaděli a je podzim.:(.za chvylku tu bude zima,mráz, a já chystám pěkný dess (, vánoční". Ak papinky pa,. Jmenu...

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