YOURBESTCUSTOMER.BLOGSPOT.COM

yourbestcustomer.com

Your Best Customer

http://www.yourbestcustomer.com/selflessservice.htm

HELPING YOU CREATE SUPERIOR SERVICE. Call it selfless, higher service, or just plain old making a difference in the world. I believe that if you truly have the concept of service in mind, then part of you needs to give selflessly and for the betterment of humankind and our earth. To those ends, I recommend that you involve yourself in some activity of stewardship for your community, your neighbors, other people or our environment. These are some of the organizations I recommend:. Give Kids the World.

yourbestcustomer.com

Your Best Customer

http://www.yourbestcustomer.com/index.htm

HELPING YOU CREATE SUPERIOR SERVICE. Hi, I'm John Marx, Your Best Customer. And I work with people and organizations who want to create a Positively Memorable Customer Experience! The human component of Customer Service is just one small part of the total customer experience. If you want customers who are loyal, who keep coming back and rave to their friends about how great you are then you need to create a positively memorable experience for you guests. Click the button to hear from John. 41 seconds.

yourbestcustomer.com

Meeting planners

http://www.yourbestcustomer.com/meetingplanners.htm

HELPING YOU CREATE SUPERIOR SERVICE. The following resources are available for meeting planners:. Complete version of the home page video. Please be patient - this is a large download! With details of your organization for his fees. For a feedback and evaluation form. Click on the images to download high resolution photos. Customer Service Factory information sheet. Click on the images for the full-sized version:. Click the button to hear from John. 26 seconds.

yourbestcustomer.com

Resources

http://www.yourbestcustomer.com/resources.htm

HELPING YOU CREATE SUPERIOR SERVICE. We hope you find resources that help you. All are in pdf format. You may need to download. YBC Ten Minute Training: To Be Or Not To Be - Courteous. YBC Ten Minute Training: "How Clean Is Clean Enough? YBC's 13 Core Customer Service Competencies. Ten Minute Training What's So Special. YBC Rules of Engagement. Evaluate your Current level of Service. Create a Customer Service Plan. Ten Minute Training Sheet. Suggested Reading List Program. Benchmark and Standards Handout.

yourbestcustomer.com

Johns Bio

http://www.yourbestcustomer.com/Bio.htm

HELPING YOU CREATE SUPERIOR SERVICE. John Marx has worked with thousands of people and organizations to create better experiences for their guests. He is a trained observer and has been a mystery shopper for years. He has examined every approach to the customer experience from the environment to the way employees are trained to handle people. John knows about both. What kind of tough customers do you deal with? John retired from law enforcement in 2002 and now spends his time writing and teaching others ...

yourbestcustomer.com

Services

http://www.yourbestcustomer.com/services.htm

HELPING YOU CREATE SUPERIOR SERVICE. As Your Best Customer I offer a number of services to help people and organizations create superior customer services. Training Programs, Workshops and Keynote Presentations. Organizational Consulting when training isn't what you need. Individual Coaching when you want to become the best you can be. Do your own Mystery Shopping and Service Assessment with our Service Detectives Program. Peer to Peer (P2P) benchmarking for cooperative advancement and cost sharing.

yourbestcustomer.com

Your Best Customer

http://www.yourbestcustomer.com/rights.htm

HELPING YOU CREATE SUPERIOR SERVICE. One of YBC's biggest concerns is improving customer services worldwide. In order for that to happen, consumers need to become better customers and when the occasion arises, need to know their rights. Check this area often for news and ideas. In the meantime, I hope you find these links useful:. The Better Business Bureau's website. Consumer complaints database where you can read and post complaints. The Federal Trade Commission's site.

yourbestcustomer.com

Links

http://www.yourbestcustomer.com/links.htm

HELPING YOU CREATE SUPERIOR SERVICE. Consumer complaints data base where you can read and post complaints. Great information on a variety of consumer issues. The Better Business Bureau's website. The Federal Trade Commission's site. These are fellow speakers that I know and trust to give you great programs:. Specializes in "Generation Why" and how they work. Of "Now Hear This, Inc." specializes in customer service phone skills programs. Specializes in Humor, Motivation, Sales and Customer Service.

yourbestcustomer.com

Seminars

http://www.yourbestcustomer.com/seminars.htm

HELPING YOU CREATE SUPERIOR SERVICE. O make the people side of service fun, John uses the concept of the Customer Service Factory. It s a fun way for people to Build a System of Service . Assemble the service training you need from the options below:. Leadership in Customer Service. The Importance of a Positively memorable Customer Experience. Creating Values and Establishing a Culture of Service. Orient Employees for Service. Service Delivery is a Dance. Service Training in Only Ten Minutes a Day.