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Zebra Bites

Not everythings black and white. Sunday, October 19, 2008. Zebra Bites has a new home. From now on, Zebra Bites can be found at:. Http:/ zebrabites.wordpress.com. Please change your bookmarks and/or RSS feed. Labels: http:/ zebrabites.com. Thursday, October 16, 2008. Customer satisfaction. You want it. You need it. Your. But how do you get it? And how do you measure it? 8220;Already onto it! Either way, it’s a waste of both time and money to ask them how satisfied they are . What does it feel like? And t...

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Zebra Bites | zebrabites.blogspot.com Reviews
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Not everythings black and white. Sunday, October 19, 2008. Zebra Bites has a new home. From now on, Zebra Bites can be found at:. Http:/ zebrabites.wordpress.com. Please change your bookmarks and/or RSS feed. Labels: http:/ zebrabites.com. Thursday, October 16, 2008. Customer satisfaction. You want it. You need it. Your. But how do you get it? And how do you measure it? 8220;Already onto it! Either way, it’s a waste of both time and money to ask them how satisfied they are . What does it feel like? And t...
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1 zebra bites
2 blogged by
3 katie harris
4 14 comments
5 satisfaction guaranteed
6 hardly
7 kpis
8 demand it
9 bbbbbbbbbzzzzzzzzzz
10 wrong answer
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Zebra Bites | zebrabites.blogspot.com Reviews

https://zebrabites.blogspot.com

Not everythings black and white. Sunday, October 19, 2008. Zebra Bites has a new home. From now on, Zebra Bites can be found at:. Http:/ zebrabites.wordpress.com. Please change your bookmarks and/or RSS feed. Labels: http:/ zebrabites.com. Thursday, October 16, 2008. Customer satisfaction. You want it. You need it. Your. But how do you get it? And how do you measure it? 8220;Already onto it! Either way, it’s a waste of both time and money to ask them how satisfied they are . What does it feel like? And t...

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1

Zebra Bites: Ch-Ch-Changes (look out you rock 'n rollers)

http://zebrabites.blogspot.com/2008/09/ch-ch-changes-look-out-you-rock-n.html

Not everythings black and white. Wednesday, September 10, 2008. Ch-Ch-Changes (look out you rock 'n rollers). So, what should we be measuring. What will Web 2.0 research gems look like? On the surface, it’s an easy enough question to answer. Once the marketing objectives have been defined, then we’ll just go measure how well the brand tracks on those measures. Of course. You nut. And this is the crux of the matter. 160;by the community. That’s quite a shift for the way we think about marketing. 160;is a ...

2

Zebra Bites: Does it have to be so freaking boring?

http://zebrabites.blogspot.com/2008/08/does-it-have-to-be-so-freaking-boring.html

Not everythings black and white. Thursday, August 21, 2008. Does it have to be so freaking boring? I went to two presentations this week: one was about the Consumer of The Future and the other was about Greenwashing. I find both to be fascinating topics. A number of speakers presented at each session, but two really stood out. The first was Mel Silva, from Google Financial Services, at the . Consumer of The Future. 160;session. . 160;a bit dull. While I desperately . 160;to listen, and desperately .

3

Zebra Bites: Pioneering Porcupines: the lot of them!

http://zebrabites.blogspot.com/2008/10/pioneering-porcupines-lot-of-them.html

Not everythings black and white. Monday, October 13, 2008. Pioneering Porcupines: the lot of them! For a brief explanation of the. Julian Cole, of. Fame (and Social Media Strategist extraordinaire over at. Has compiled a list of the. So it’s actually more like 100 porcupine reads: each with its own clever blend of fine thinking and discourse. Value. And Zebra Bites made the list! 160;qualitative market research blog listed…. Top 100 marketing blogs. October 14, 2008 at 12:57 PM. Toi et Moi online. Thanks...

4

Zebra Bites: Satisfaction guaranteed? Hardly.

http://zebrabites.blogspot.com/2008/10/satisfaction-guaranteed-hardly.html

Not everythings black and white. Thursday, October 16, 2008. Customer satisfaction. You want it. You need it. Your. But how do you get it? And how do you measure it? 8220;Already onto it! 8221; you say. “Covered that in our customer satisfaction survey, with some questions asking our customers how satisfied they are.”. Either way, it’s a waste of both time and money to ask them how satisfied they are . Without understanding what ‘satisfaction’ actually means to them. What does it feel like? And this kind...

5

Zebra Bites: Burning questions

http://zebrabites.blogspot.com/2008/09/burning-questions.html

Not everythings black and white. Thursday, September 11, 2008. Following on from my last post, consider, also, that any given community’s needs and expectations are evolving: the Web 2.0 environment is constantly refreshing and reloading itself. What people Digg. How can the potential of this untamed, unbridled world nonpareil be harnessed? You get that it’s not going away and that you need to be a part of it: how can, and should, your brand ride this digital/social media wave? Web 20 digital marketing.

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More stuff I wonder… | ZEBRA BITES

https://zebrabites.wordpress.com/2009/10/02/more-stuff-i-wonder

More stuff I wonder. Over at Ray Poynter’s (always) inspiring blog. The way Ray described a short-term community, I think, delineates a clever, and potentially efficient, research methodology. But I’m yet to be convinced of the. Research community concept (although I’ve no doubt some readers are probably pulling their hair out over my apparent inability/reluctance to see the light/‘get it’). And probably more importantly,. 2) Would one analyse the data coming out of long-term vs short-term research commu...

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Black or white? Discuss. | ZEBRA BITES

https://zebrabites.wordpress.com/2009/09/29/black-or-white-discuss

Buzz off, I’m eating my dinner. More stuff I wonder. Coincidentally, after my last post. This came up in my Google Reader today;. More on the Problems with Opt-in Internet Surveys. Here’s the first article;. Study Finds Trouble for Opt-in Internet Surveys. I had the great privilege of attending an AMSRS Professional Development session earlier this year to hear Jon Krosnick. Speak He was brilliant. And so it’s with great interest that I follow this very timely and fascinating debate (hosted on Gary Langer.

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Erudite, interesting and useful | ZEBRA BITES

https://zebrabites.wordpress.com/2009/08/03/erudite-interesting-and-useful

On my side of the fence (beautiful). Can you quantify it? Erudite, interesting and useful. Anyone working/playing in, or pondering the online research space would benefit from reading this excellent book. To date it is, by far, the most erudite, interesting and useful book about online qualitative research methods I’ve come across. As the editors note;. It’s not a ‘how-to’ guide. It is, rather, an exploration and explanation of vantage points, a project meant to stimulate thinking . Which it really does.

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On my side of the fence (beautiful) | ZEBRA BITES

https://zebrabites.wordpress.com/2009/07/13/on-my-side-of-the-fence-beautiful

Erudite, interesting and useful. On my side of the fence (beautiful). Another question from the discussion. Q3: Is consumer attitude shifting in regard to research participation? A: Chinese whispers from quant-land suggest that long, boring surveys are failing to engage respondents. This isn’t new, but there’s more research on research now, and thus we’re hearing more about it. I’ve no doubt that poorly designed surveys. Things are a bit different on my side of the research fence; ie qualitative. Fill in...

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Who are these people? | ZEBRA BITES

https://zebrabites.wordpress.com/2009/09/09/who-are-these-people

Buzz off, I’m eating my dinner. Who are these people? How do market research online community providers populate their clients’ communities? When I say market research communities, that’s exactly what I mean; a community used as a market research tool. I’m not talking about online communities that are used in a marketing/customer relations exercise. I’m not quite sure that the difference is apparent to all, but they’re. The same; not by a long shot. In one, you’re giving the community members love because.

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It’s a fine line | ZEBRA BITES

https://zebrabites.wordpress.com/2009/11/17/its-a-fine-line

The ‘new’ world of market research. Seeing the bigger picture. It’s a fine line. There’s been a lot of talk about engaging research participants in this ‘ new. I’m focusing on qualitative market research here because firstly, that’s my thing. And secondly, because I hear that ‘engagement’, within the context of market research online communities, is community-nirvana. The ‘best’ communities are. This strikes me as, paradoxically, both obvious and alarming. In our market research, and. Feed for this Entry.

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The cornerstone | ZEBRA BITES

https://zebrabites.wordpress.com/2010/05/14/the-cornerstone

The age of conversation 3; it’s time to get busy! And now, the bedrock. 8216;One big focus group’. I’ve heard this term thrown around a bit (Google it) to describe ‘naturally occurring’ conversations on the internet as a rich source of customer insight. It annoys me. Listening to/gathering online content is absolutely nothing like a focus group. And various factors will shape that effort, such as the intended or perceived audience, the perceived importance of that audience, the background and motivation ...

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Bang bang | ZEBRA BITES

https://zebrabites.wordpress.com/2010/01/19/bang-bang

Seeing the bigger picture. Do you agree or disagree with the following statement? Data quality is critically compromised when double-barreled questions/statements are used in market research surveys and researchers who write them into their surveys should be shot. Filed under: Market Research. 9 Responses to “Bang bang”. Feed for this Entry. Neither agree nor disagree…. Agree A good researcher would (or should) know better. Shooting the offenders might be a bit extreme, though.😉. Uburoi – LOL. You are c...

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Buzz off, I’m eating my dinner. | ZEBRA BITES

https://zebrabites.wordpress.com/2009/09/22/buzz-off-im-eating-my-dinner

Who are these people? Buzz off, I’m eating my dinner. Continuing with the # stuffiwonder. The telephone vs online survey debate. The one that goes;. Given that everyone’s moving from landline to mobile/cell these days, telephone survey sample representivity is seriously compromised . More often than not (and, of course, depending on who’s doing the debating), it ends with a nod to online panel surveys. In this context, they’re probably just as good as if not. Than telephone surveys . Well, I don’t know.

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Four to start | ZEBRA BITES

https://zebrabites.wordpress.com/2009/07/11/four-to-start

On my side of the fence (beautiful). Following on from my last post. Here’s the second question and answer…. Q2 Are there any lingering misconceptions that marketers attach to market research? A: Four misconceptions de jour;. That online research is quicker and cheaper. It usually isn’t if it’s done well. The technology doesn’t provide the value. It’s the. That provides the value. And that’s what takes thinking and time (note, I can only really speak for qualitative here). Filed under: Market Research.

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Zebra Bites

Not everythings black and white. Sunday, October 19, 2008. Zebra Bites has a new home. From now on, Zebra Bites can be found at:. Http:/ zebrabites.wordpress.com. Please change your bookmarks and/or RSS feed. Labels: http:/ zebrabites.com. Thursday, October 16, 2008. Customer satisfaction. You want it. You need it. Your. But how do you get it? And how do you measure it? 8220;Already onto it! Either way, it’s a waste of both time and money to ask them how satisfied they are . What does it feel like? And t...

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ZEBRA BITES | Not everything's black & white

And now, the bedrock. I’ve heard a few times now from some within (and some flirting on the edges of) our industry that market researchers need to stop focusing on research methodology so much. There are two main ‘reasons’ put forward here;. First, that methodological considerations are so elementary that we don’t need to talk about them any more [. They’re not, and we do. And second, that it’s simply passé to focus on methodology; if we do, the market research industry will be left behind. Listening to/...

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