zixsupport.basiconline.com

Zix Mail - Frequently Asked Questions

For help with secure emails received from BASIC). New user/First time set-up. This page is not the secure message itself. Please open the SecureMessage.html attachment in your email to access the secure content. This page is for helping you with the most common problems encountered while trying to read the secure attachment. Frequently Asked Questions When Attempting To Open Your Encrypted Email. I keep receiving an error that states, "File can not be previewed because there is no previewer installed.

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Zix Mail - Frequently Asked Questions | zixsupport.basiconline.com Reviews

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For help with secure emails received from BASIC). New user/First time set-up. This page is not the secure message itself. Please open the SecureMessage.html attachment in your email to access the secure content. This page is for helping you with the most common problems encountered while trying to read the secure attachment. Frequently Asked Questions When Attempting To Open Your Encrypted Email. I keep receiving an error that states, File can not be previewed because there is no previewer installed.

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Zix Mail - Frequently Asked Questions | zixsupport.basiconline.com Reviews

https://zixsupport.basiconline.com

For help with secure emails received from BASIC). New user/First time set-up. This page is not the secure message itself. Please open the SecureMessage.html attachment in your email to access the secure content. This page is for helping you with the most common problems encountered while trying to read the secure attachment. Frequently Asked Questions When Attempting To Open Your Encrypted Email. I keep receiving an error that states, "File can not be previewed because there is no previewer installed.

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zixsupport.basiconline.com

1

Zix Mail - Frequently Asked Questions

http://zixsupport.basiconline.com/Issue_4.htm

I was unable to open my secure message and was forced to change my password, but I still cannot open it.". Since you changed and verified your password you will need to request a new message to be sent to you. Please open the original message that was sent you and click on the Recover message button. (Do not enter your password at this time) In a short time the original message will be resent to you. Next, open the message that was resent and use your new password to open the encrypted message.

2

Zix Mail - Frequently Asked Questions

http://zixsupport.basiconline.com/Issue_5.htm

Cannot create file: SecureMessage.html". This happens because the way that Microsoft Outlook handles attachments. It is often caused by the temp area that Outlook uses when opening attachments being full. Outlook is not very good at recycling its temporary files and this area becomes full as it is only allowed to reach a certain size. Once this threshold is reached, the following error message occurs:. If this solution does not help resolve your issue, please click Here.

3

Zix Mail - Forgotten Password Help

http://zixsupport.basiconline.com/ForgotPassword.htm

Password Reset (Help Screen Only). You will want to use the forgotten password link inside the secure attachment, where you would type your password in. After using the forgotten password link and entering a new password, you should get a new confirmation e-mail to activate the new password. Click on the activate link for that. Securely save your new password somewhere We like using a secure little program called Password Agent. New with an update installed on 11/5/2010, when you type your password, you ...

4

Zix Mail - Frequently Asked Questions

http://zixsupport.basiconline.com/Issue_1.htm

Your email message was not processed. If you continue to receive this error, contact the Administrator.". This is how it should look when opening the SecureMessage.html attachment. This is how it may look without Active Content working though. We have also found that if you are using Outlook Web Access to read email, there will be a similar issue, and we have a work around for the now, but we would need to send you the email again for it to be able to be opened with Outlook Web access.

5

Zix Mail - Frequently Asked Questions

http://zixsupport.basiconline.com/Issue_2.htm

When I enter my new password I get a message saying I'm locked out because of too many log in attempts.". Often after the message about too many attempts you can wait a while, at least 30 minutes, and it will work fine. The delay after too many attempts is a precaution against automated programs trying to hack the password. You can get around the need to wait to try again at your password by using the forgotten password link. If this solution does not help resolve your issue, please click Here.

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